TripFactory has a rating of 2.8 stars from 320 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TripFactory most frequently mention next day, and worst experience problems. TripFactory ranks 15th among Vacation sites.
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Well organised & managed trip. No glitches at all. Always connected and informative with us. Few hidden aspects could have been made aware to us.(Big Boat - Phi Phi Island). You should also have some authority on hotels to put across requests made by guest, as a tour operator. Otherwise on overall TripFactory is good to deal with, will surely look forward and involve them for my next trip.
If you are expecting a Hassel free trip/vacation please do not book through "TripFactory" company. Non cooperative employees especially "Bidesh" and "Aishwarya", Thanks to the poor planning and co-ordination of the above people we could not enjoy our trip to the fullest. Our simplest of the requests were denied upright. We missed seeing the most important place in Gangtok the nathula pass due to "Aishwarya's" pathetic planning. When confronted with our concerns she disappeared for days. The telegram group was a waste. Darjeeling hotel booked by them was a dumpster. We were lucky to not catch any disease from the locality/hotel where we stayed. I am sure the positive reviews seen on google are all paid! Do not trust them.
It was a very pleasant and happy stay. We chose trip factory over other trip providers as have heard that it is good and our experience was also good. The trip to Kochi, Munnar, Alleppey and arithrapilly waterfalls has been well organised. Our driver Prasad was also very decent and Well behaved and had proper knowledge about territory. The hotel I cloud and its staff was helpful and kind enough. So we will plan our next trips also with trip factory and looking for the same good experience and hospitality with good amount of discount. Thank you.
Prompt support was provided as an when required. All staff was good. They can be little better with pickup timings and more clear on pick up place. Overall it was good.
Dear Madam,
Thank you for your valuable feedback. We look forward to serving you again!
Trip Factory organization was good but there are few thing they didn't tell me about the return back filling form which i am quite disappointed. But overall its was really good!
Initially, I was a bit confused in booking the holiday package with Trip Factory over other like "Yatra, Make my trip, etc." but I must say it was a good trip with everything perfect & same as it was discussed & mentioned before the trip started.
It was a 4N/5D trip & from the very 1st day it was bang on target with everything in place.
The trip was customized as per our requirement & would really appreciate Rabbila Arfa for supporting & planning everything so smoothly.
The supporting team in Thailand was prompt enough to resolve any ongoing query.
Overall a very good experience. Would definitely be recommending trip factory to others & Looking forward next trip sooner. :) Cheers
Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Our trip to Munnar and Kumarakom was excellent. Everything was planned so perfectly. The place of stay in Munnar was sooooooo amazing that we cancelled our sightseeing so that we could enjoy every second in the resort. The car was also extremely comfortable. The driver was so kind, warm and cooperative. The boathouse experience was a mind-blowing experience. We thoroughly enjoyed the food both in the resort and in the boathouse. We were extremely comfortable and relaxed. Can't thank Trip Factory enough for planning us such a wonderful vacation for us. Strongly recommend them!
Dear Madam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
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I booked the trip for my parents. I was really sceptic while booking as I was booking for the first time with Tripfactory. However, the experience was amazing as my parents didn't face any issue during the trip. As promised, the car was in a very good condition, driver was knowledgable and polite. The house boat booked was very good. Nisha was very supportive in answering all the queries and I would like to recommend Tripfactory to my freinds as well. I have also booked a trip for Andaman already and have also made 2 of my freinds to book the same with Trip factory. Looking forward to a great experience similar to the Kerala Trip.
Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Trip factory charges higher and no additional service. Upon asking for refund for extra hotel charge, they bluntly said can offer voucher which can be used for your next purchase.
Dear Mr. Abhinav,
We are sorry to hear that you had a bad experience with us. We take feedback very seriously. However, we are afraid that we were able to find no record of any customers matching your name or details. We would greatly appreciate the opportunity to help you if you can provide more details by contacting us at care@tripfactory.com.
It was as amazing & wonderful experiance of Kerala trip via Trip Factory. Every thing was very nicely arranged. Trip Factory was created our wedding anniversary so memorable.
Thanks Mr. Sameer to assist us nicely.
----- Shreya Gawas
Dear Sir/Madam,
Thank you for your valuable feedback. We look forward to serving you again!
Thanks to all... my trip completed with full enthusiasm and comfort... a great appreciation to Trip Factory for their continued support... keep it up...
Dear Madam,
Thank you for your valuable feedback. We look forward to serving you again!
Save time in booking, customized travel, good for busy people to plan vacation.
Good follow up and 24/7 online support during travel. Next generation travel guide.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Been on a 7 day/6 night tour of Dubai. I have say, I am very impressed with all the arrangements from Tripfactory.
I've been on trips through other travel organizers before and this was my first trip with Tripfactory, decided to go with them as they had a lot of flexibility with respect to the arrangements and even the quote that I got for the itinerary that I was wanted was the best among all the tour operators that I inquired.
Prakash our travel expert was very knowledgeable and gave very good recommendations to suit our requirements.
On the trip, everything was smooth, the telegram app is a real boon with all real time information shared on it. Any last minute changes that we requested for were also entertained and they were on top of things throughout the trip. The Atlantis stay was the highlight of the trip, which no other tour operator was providing at this price point.
Overall, we had a wonderful time, would definitely consider tripfactory for any furth er trips I take and would definitely recommend them.
Thanks for the good times guys!
Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Warm Regards
Clinton Thomas - Team TripFactory
Amazing Experience with Lots of memories and moments. Thanks a lot to Trip Factory and my Travel Consultant Shreya for being with me with full support all time.
Its was really a nice and awesome Experience.
Trip Factory Provides what they Ensure... Regards CA Anmol Katyal
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Everything was very gud.! Summit hermon food was excellent.! Due to strike in darjeeling v had to leave very early. Coz of tat v cudn get to c few places on the way from darjeeling to gangtok.! Otherwise everything was gud.! Ujjawal from trip factory helped us nd was always in contact with us to take care of our trip.! Thanks again.!
Dear Ms. Swathi,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Warm Regards
Clinton Thomas - Team TripFactory
I would rate this Tripfactory below 1. They charge a bomb and give worthless tour. I was given one way from emirates to dubai and flying back from air Arabia low cost airline from Sharjah. 5 star hotel promised delivered 3 star. Tour operated during Ramadan holiday when most of it was closed. HIGHLY NOT RECOMMENDED TO USE THIS OPERATOR misguiders, choose to put you to very inconvenient time slots. Shared transport is cramped and worst food.
No way they are not organised. Hotel check in was hopelessly bad with hotel reception making us wait due to confusion over my booking dates and payment.
NEVER USE TRIPFACTORY
Dear Sir,
Dear Ma'am,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity again to prove that we can do much better.
I am indeed thankful to all the team members of TripFactory who rendered flawless service right from inception till completion of our tour from 29th June 2017 to 5th July. My special thanks to Ms Mañasa and Sourav who were assigned for our trip. Their service even beyond duty hours is really appreciable. I hope to take their services in future for domestic and foreign trips. Hotel Singee Palace arranged by them was fantastic. Though being 3 star, the service, food etc not less than any 5 star hotel in Leh. Every member of our group is thankful to Trifactory.
Dear Sir/Madam,
We are thankful for your encouraging words and positive feedback. Your compliments have put a huge smile on our faces. We hope to see you again super soon!
From landing to till departure. Atmost care is taken by the team. Our stay was at cherryloft. It's very nice... Our pilot an guide. Mr nathan. He is amazing. 5star to him. We never felt we our out of home. When it comes to our food. Delicious veg an nonveg at Indian village restaurant. Very much homely. 5star to this restaurant. Explored Singapore fully an returned to homeland mangalore with loads of bful memories captured in cam an at heart..
Dear Sir/Madam,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
This is the second time we have worked with Shahul and Tripfactory for a family vacation. This time it involved an overseas vacation in Maldives. Having worked with us earlier, we were presented with various options according to our needs. The finalizing the options took some time, but in the end we thoroughly satisfied.
The island resort was top class. The high speed boat rides from airport to hotel and vice-versa was very thrilling. There were many exciting water sports activities at the resort. The food options were amazing. We could find so many India (veg) options at the resort.
The flight was not bad except that the timing could have been more comfortable; but not too many choices from the airlines!
There was one small issue which had come up while we were at the Maldives hotel, but both Shahul and his supervisor were very quick to respond overnight and took care of the issue.
I would recommend Tripfactory to my friends and family for the ir vacation plans. I would also take the opportunity to say that it was good working with Shahul again.
Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Trip factory made all the arrangements as communicated for the goa tour. The cab and driver was very helpful. Hotel were we stayed was also good. Overall it was a wonderful experience.
Dear Ms. Ashwinikumar,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
Warm regards
Clinton Thomas
Excellent package provided by tripfactory and well arranged from the start to end of our trip. Well connected with local providers and well maintained guides and drivers.
Dear Sir,
Thank you for your valuable feedback. We look forward to serving you again!
Hi,
I booked my Honeymoon trip to Andaman(Port Blair, Neil and Havelock), with Trip factory. When I was booked the package with Trip factory, on that time I was worried about the money and what kind of service they will provide. Once I started my Honeymoon trip, everything went into right direction with super service.
I am very happy with Trip factory services, I wish you guys will work on this.
However Once I reached Andaman, everything was planned awesome, hotel in Port Blair (Shompen and Haywizz) was awesome, superb service clean maintain property, good food and best pick and drop service.
Same with Neil island (Peak Perl Beach Resort), beautiful property good food. And in Havelock (Blue Bird Beach resort) best stay with good food.
I am completely satisfied with the service of Trip factory Adviser and drivers as well. Thanks for made my honeymoon wonderful and memorable.
Five star from my side.
Keep it up guys:)
Cheers:)
Shashank Anand
#*******677
Rating: 5.0
Dear Sir,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
It was a great and memorable trip. We visited places like Delhi, Agra, Mathura and Jaipur. 7 days and 6 nights
For a family of 3 the price was reasonable which included air tickets, car & hotel. The added value service was the tour guide who guided the tour in Jaipur. Hotels booked where good, but little far from the sight seeing places.
The hotel booked in Agra was very close to Taj Mahal, which helped us to visited Taj Mahal twice.
If the following things where done, it would have helped me and my family to enjoy little more on sight seeing.
The car driver allocated for this tour did not know the places to visit. We had to guide him thru google maps and this was kind of pressure for us to ensure we don't waste time to taking wrong routes. There was a situation when the we entered a no entry road and police stopped us. Anyway the driver managed to get out from this in about 30 to 45 mins, which would not have been a problem if the driver was a native of Delhi. The same goes with other places as well except Jaipur, the driver was changed was whatever reason.
The other major problem was that the my iternary included Mathura, but the drivers iternary did not include Mathura and I had to reach out the Nicholas to settle this matter. Finally this got settled after sometime and we could travel to Mathura.
Anyway leaving the problems aside this trip was memorable one. Thanks to Nicholas for sorting the things out and make the trip a pleasant one.
Thanks
Ravi
Dear Sir,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.
Dear Trip Factory,
We are pleased to let everyone know that trip factory has amaziingly facilitated our first international n unforgettable trip to Singapore. Harmanpreet Kaur who's working with Trip factory n our travel cordinator had been so helpful from creating an itenary to booking all the exciting tourist places, hotel n our hotel transfers. She has indeed provided an extended support whenever we needed an extra mile.
This trip has been marked as an unforgettable event in our lives that's( me n my hubby's) I indeed would like to thank Trip factory to organize such a great trip for us, so keep the flame on and keep making ur customers happy lots of Love from Mr Bento Brito & Mrs Ripa Bento Brito... Last thing Thanks Harmanpreet for always providing ur extending support
Tip for consumers:
Please feel free to trust Trip factory n enjoy ur trip to the core
Products used:
Travel and Tourism
Dear Ms. Karen,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.
We are humbled that you are pleased with our services and we have been able to customize your trip as per your requirements.
TripFactory is deeply grateful to you for taking the time to write in to us with your lovely review
Thank you once again for your valuable feedback. We look forward to serving you again!
Happy Holidays
I intend to put it on record that I took a right decision by finally approaching Trip Factory, out of others, to give shape to my travel plan to Leh along with my wife Sumita. In the initial stage Shahi helped me to formulate the plan as per my own program within my budget. Renuka helped me in making the changes without disturbing my budget. Because I requested for postponement due to my illness. The local coordinator Padma was very helpful and cooperative. In the evening he used to asked about the day and gives tips for the next day. I thank all of them including Saurabh. All the designated Hotels and tented accommodation were as per the expectation and their services were satisfactory. The drivers were quite good, always on time and the vehicles were also in good condition.
We enjoyed the trip from the core of our heart only because the logistics were well taken care by the Tripfactory.
Thanking again and looking forward for more cooperation when ever I need
Dear Sir/Madam,
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; we are very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Jinali Shah:
Hi Team Trip Factory!
We had a great experience in Leh Ladakh
Thank you so much for arranging such a smooth trip for us.
Food stay travel every thing was exceptionally well and tailored to adhere to our requirements perfectly.
It was my first trip with Trip Factory and it met my expectations
Cheers Team Trip Factory!
Dear Sir/Madam,
We are humbled that you are pleased with our services and we have been able to customise your trip as per your requirements.
Trip Factory is deeply grateful to you for taking the time to write into us with your lovely review.
TripFactory, India's Largest Holiday Store provides the largest selection of holiday packages globally. You can book holidays online or with help of a expert.
Dear Sir,
Please allow me to thank you for sharing with us your holiday experience and words of encouragement. Our team is so happy to hear that you have had a good holiday. Your insightful comments and thoughts mean the world to us.