Today I was informed that TH planned to charge me for another year of "service." Obviously, I have had none for the past 9 months. It was an impossibility. Every other business who has had clients who no longer could use their service during covid actually froze their account. Indeed, most countries will not even allow US citizens to travel to theirs. To tell me they are automatically charging me for another year is beyond imagination. I would certainly suggest that anyone considering ever using TH take into account what they will do if there is a national emergency. CDC says we can easily plan for this to continue through 2021. Am I supposed to gratuitously give TH over $100 for nothing? Stay away from this site. Get in touch with me if you ever need a great, trustworthy couple to houses it for you, for free. (Not me but someone I have used for years.)
Trusted Housesitters has increased our appreciation of local areas around the world by living there. It has opened up opportunities to live in place that we otherwise would not have found. Free accommodation and a well equipped kitchen have made extensive travel affordable for us, with an emotional boost by bonding with dogs and cats.
In the year since I joined, I've used this service 3 times with great success. Two of my experiences were especially delightful, but all my sitters gave me confidence that my animals (1 dog, 2 cats) wouldn't be lonely and my house would be well looked after. As with any online service, it's important to read reviews, meet the sitter beforehand if you can (or at least talk to them), and then trust your instincts.
I've just used Trusted Housesitters for the first time and was so happy with how it all went. Being able to go away knowing that my dogs were being well looked after in his home gave me complete peace of mind. I will definitely use this service again.
My husband and I are on our tenth housesit and looking forward to many more. Every experience has been rewarding, and we've met so many wonderfully kind people and amazing animals. The homeowners never cease to amaze us with their generosity and hospitality.
The secret to successful sits is doing your due diligence in talking to the homeowner and knowing what type of environment you need to be happy.
The TH chatline is very responsive and helpful. No complaints here. We encourage anyone who is thinking about joining to do it today. It's one of the best decisions we ever made.
We've had about 10 Trusted Housesitters so far and love the concept. Most worked out wonderfully and several were absolutely outstanding! I'll agree that you must do your homework before choosing your final pick but if you do communicate with them prior and do a type of interview, etc. I think you'll be very pleased. There definitely are some fabulous animal lovers out there who are responsible, adventurous, honest, kind and available.
I have only been a member for just over a month, but I have applied to 5 pet sitting listings with no responses whatsoever. Their listed dates came and went without even a courtesy decline. I tried to contact Trusted Housesitters, suggesting they institute a stringent policy that requires people to respond within a reasonable time. Their response: Crickets. How is someone supposed to plan for a trip when they have no idea if they're going to be accepted or not. People can't wait until the last moment to get up and go. Another possibility is that this is a scam. Maybe the reason no-one is responding is because there's no-one at the other end. I strongly recommend that you don't sign up with this shoddy outfit. Even if it is legit, there's no accountability and it's very poorly orchestrated.
I've had the pleasure of being a member of Trusted Housesitters since March 2017 & have had the most wonderful experiences travelling to new places, meeting wonderful people & enjoying the company of such delightful pets (each with their own interesting personalities)!
The membership service team are amazing with their knowledge & experience and they've been so friendly & helpful with any questions I've had, when contacting them either by phone or through the online communication.
Many thanks for this fabulous opportunity in 'helping pet lovers travel'!
Lindy VA
So one night laying in bed, an ad came up on my fb newsfeed, I usually scroll on by, but this time I didn't, I joined! Getting my profile up and running and being open and honest and transparent was easy. If you're doing this for the right reasons, then the offers are there. Sure you have to apply, almost like a job, put your best foot ( or paw) forward. It's been 10 months now and I haven't stopped petsitting! It's really great. The customer support team are fantastic and only an email away. Absolutely love this site.
Our experience with trustedhousesitters has been extremely positive. The site is enabling us to travel to interesting corners of the world and meet like-minded animal lovers. Its such a great trade off - we have a home while we travel and, in exchange, pet/home owners get the satisfaction of having their home and pet taken care of.
Overview
Trusted House Sitters has a rating of 3.2 stars from 983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bruce,
I am very sorry to read your comment, we really do want all of our members to have the very best pet and housesitting experience and have a dedicated team who work very hard, often on a one to one basis, to help make that happen.
Unfortunately based on the amount of information on your review I cannot locate your membership, without which it’s very hard to offer personalised advice, please contact me directly as there are many ways in which we can help you and all our valued members achieve success.
Whilst there are new members who secure the sit of their choice very soon after joining there are others for whom success may take longer. Success depends on a number of factors but as I said previously without seeing your profile, knowing where and for which opportunities you were applying it is very hard to offer any personal, constructive or effective advice.
Regarding owners who are unresponsive to their messages, it is part of our Members Code of Conduct that being responsive to applicants messages is vital and if formally brought to our attention, by a specific member, as you indicated doing when contacting Membership Support, we will step in and ensure all guidelines are followed. Therefore I am most surprised to read the response you say you received from our caring and responsive Membership Support Team and would like to discuss this matter with you also.
I have been actively pet and housesitting with TrustedHousesitters for many years and in spite of my considerable experience there are opportunities which I’m unsuccessful in securing. When I started it took over two months and many applications to secure my first sit, others I know have success with their first application. There really is no definitive period for success and it’s very important that we assist members in managing their expectations.
Success could be as simple as helping to develop your profile content and presentation, your initial application, advice on the type of sits you are applying for, even the location etc., but without having the relevant information I simply cannot offer any constructive advice.
We are all extremely passionate about our online community of pet and travel lovers, and the altruistic ethos of the nature of the platform we provide, to facilitate the worldwide house and pet sits. We care about our members experiences, and want them all to be fantastic and as we receive so few negative reviews, that when we do see one these are always responded to quickly to ensure the full facts are being shown and to see if there is anything we can do to resolve anyone’s dissatisfaction, we are always wanting to investigate further and ensure we are adapting and learning from our member feedback.
Please do contact me directly angela@trustedhousesitters.com so that we may have a one to one conversation, we really want you to get the very best from your membership and enjoy all it has to offer.
Yours sincerely,
The TrustedHousesitters Team