Trusted House Sitters
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Trusted House Sitters

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GB
1 review
0 helpful votes
Follow Nick M.
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Great Service
April 30, 2018

The site and service that it provides are excellent and quite simply if TrustedHouseSitters didn't exist and had not put us in contact with our sitter we would not be able to go on holiday.

Date of experience: April 29, 2018
Florida
1 review
0 helpful votes
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I have had 9 sits (domestic & international) with THS. Each one has been well arranged, honestly described and successful. I appreciate the efforts of and guidelines provided by THS.

Date of experience: October 21, 2018
Canada
1 review
0 helpful votes
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We had a excellent sit the 1st time but are finding it a little more difficult the second as it is for quite a lot longer. Over all its a great service. Thank you.

Date of experience: November 18, 2019
Massachusetts
1 review
0 helpful votes
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We could not have asked for a better per/house sitter. She was kind, informative, tidy, and willing to make our time away from our pet and home as stress-free as possible. And she succeeded!

Date of experience: November 24, 2019
California
1 review
0 helpful votes
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We have been a member for a year and have met two sitters for multiple stays and every time we have been impressed by the caliber of the sitter and the value of our membership.

Date of experience: February 12, 2020
GB
1 review
2 helpful votes
Follow Tracey E.
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I have been a member of TrustedHousesitters for over 2 years and in that time have had the best experience with finding a sitter to watch my cat and dog. I've always had plenty of people contact me with interest and I've met so many fantastic people along the way. I travel a lot for work and without this service, I simply wouldn't be able to travel at the drop of a hat - it's a life essential. Thank you TRUSTEDHOUSESITTERS!

Date of experience: January 15, 2018
Louisiana
1 review
2 helpful votes
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A complete and total waste of money. Do not involve yourself. Customer service is truly terrible. Buyer beware.

Date of experience: October 5, 2023
Malaysia
1 review
0 helpful votes
Follow Irina A.
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Trusted Housesitters worked wonderfully and easily. Having a membership, whether for your own pet/house or doing housesitting, is definitely recommendable. I wish I had discovered this site earlier!

Date of experience: August 8, 2018
Florida
1 review
6 helpful votes
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After reading some of the reviews posted here, I wondered aloud if we were talking about the same organization. Our experience has been nothing short of great - 8 sits over the course of the past two years, so we've had multiple opportunities to experience the effectiveness of THS. Each and every sit has been outstanding - Ireland, England, France, Switzerland and the US among them. The key is always to take the time to put together an effective profile, solicit recommendations, post representative pic and, above all, do your own vetting of the potential homeowners in need of your services. Make certain that you're not just choosing a geographic location, but a home, hosts and pets that represent the right fit! Have a Skype discussion to ensure that there's good chemistry and that the expectations are understood. Don't be afraid to say "no thanks" if things don't feel right. Housesitting isn't right for everyone but, with the right approach, it can be life-changing, providing the chance to experience different cultures, get involved in local communities and to develop some very special friendships.

Date of experience: October 12, 2017
Australia
1 review
18 helpful votes
Follow Jacqueline M.
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We urge you not to go anywhere near this website if looking for a trusted house sitter! We have used many other pet sitting websites in the past without paying any fees, and the experience has always been wonderful. This time round we thought we might take some extra precautions as we were lead to believe they had security checks in place, so we joined TrustedHousesitters and paid the joining fee. Ironically, we ended up with a convicted criminal who gained access access to our address, personal details, details about our holiday destinations and intimate information about our house/lifestyle. This housesitters criminal past is so prolific all we did was a google search and discovered a Wikipedia page, many newspaper articles and also official government records dedicated to her and her corporate fraud and identity theft charges. Hardly trustworthy! After this realisation we reached out by phone and email to TrustedHousesitters staff for help - but it fell on def ears for days on end. When they did contact us they offered very little help or support. We couldn't be more disappointed in the way we were treated.

Date of experience: November 19, 2017
TrustedHousesitters M. Trusted House Sitters Rep
over a year old

Hi Jaqueline

Further to our extensive correspondence with you on this matter, as per the current status of our internal investigation, we are still liaising with the sitter member in question, and our partner security checking company. The sitter has provided us with information, stating they have been the victim of identity fraud, completely separately to their account with TrustedHousesitters, our compliance team are still investigating this matter as a priority.

We are the first house and pet sitting organisation in the world to launch a global solution which offers three levels of checks and verifications for registered house and pet sitters. Each level of verification for the sitters is optional, however most choose to undertake this as it ensures more success.

I do however appreciate how this matter would have affected you, and we remain veery sorry for any inconvenience or disappointment this may have caused.

Many Thanks
The TrustedHousesitters Team

Florida
1 review
0 helpful votes
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Lifesafer
November 26, 2019

Will be taking our 4th trip next year using Trusted Petsitters and couldn't be happier knowing in advance that we'll have no worries. A fabulous idea that has been utilized globally.
Suzanne & David

Date of experience: November 26, 2019
Caroline B.
GB
1 review
0 helpful votes
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Having joined as homeowners a few years ago we found the perfect sitters almost immediately, they sat for us quite a few times and we were very very happy with the whole process. Having a fairly complicated set up at home we'd found it hard to get away before coming across this site. We thought "it's a great idea" and gave it a go, and although the website is a tad clunky in parts to upload ad's to, once you've done that and you start getting responses we've found that the hardest thing is narrowing it down. Having rejoined recently as our lovely regular guys couldn't make one of our dates we again had a very positive experience, and although we don't usually leave reviews about every little or big thing in our lives we felt that this does deserve a positive one as that's what we've found every time we've placed an add. The cost of joining compared to what our cattery fee's or daily visits from pet sitters would be is negligible, and our pets have been treated as individuals with individual needs in and all in their own home, which we also value.

Date of experience: May 6, 2018
France
1 review
35 helpful votes
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I did not have the best experience with Trusted House Sitters. I had a simple request – take care of one adorable cat for 3 weeks. I had three responses to that request and within days all of them declined because they got ‘better offers.' One didn't want to travel across borders due to corona which I understood. So I lost all three and then started doing research on profiles and inviting people to apply. Everyone turned me down. One of the people who accepted told me she was positive that she would come so I bought my flights. The next day she declined. A stressful emotional roller coaster. THS has a guarantee which I was counting on if this didn't work: ‘If you do not receive any sitter applications within 14 days of posting your first listing, you'll receive your money back with no strings attached.' While I did receive applications, all of them cancelled their applications so in effect there were no valid applications. I finally found a cat sitter through friends and contacted THS for a refund since I met the criteria of no valid application during the first two weeks. They refused my request for a refund. This coronavirus has given companies the opportunity to take advantage of their customers. I've been fighting two airlines for 6 months to get refunds on flights they cancelled. Ive had hotels with free cancellation policies refuse to refund me, and now this. I hope everyone remembers who treated them right and who didn't during this crisis and that we make sure those companies who were greedy are not patronized when things get better.

Date of experience: August 14, 2020
France
1 review
0 helpful votes
Follow Madeleine R.
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So far I have found really lovely people. My cats are happy and the house and garden cared for. It is like having houseguests. I continue to reccomend TrustedHouseSitters.

Date of experience: May 8, 2018
New York
1 review
0 helpful votes
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My husband and I love traveling at a leisurely pace, and we love animals. Trusted House and Petsitters allows us the opportunity to travel all over the world, see towns and cities we have always dreamed of, and live like locals. We can take our time getting to really know places as they are (not just as the glossy travel brochures would have tourists believe). Its wonderful exploring, making friends and finding out of the way, hidden gems for ourselves. Its a real adventure.

Meanwhile, we have the added bonus of loving on sweet dear pets for their owners in there absence. We love animals and have had a number of them in our family throughout the years. However, at this stage in our lives, we find ourselves without fury friend of our own. Watching out for other peoples pets gives us the chance to lavish that attention and love on animals who appreciate a friendly loving human while their family is away.

This arrangemt also allows their humans the peace of mind they need, while away from home, to relax, knowing that their homes and pets will be well looked after.

We could not be happier with Trusted House and Petsitters and highly recommend it.

Date of experience: July 10, 2018
Belgium
1 review
0 helpful votes
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Totally satisfied, you can trust it: you receive propositions twice a day, and it works!
Simple houses up to big and rich houses; downtown or in the middle of nowhere... Everything you need!

Date of experience: July 4, 2018
GB
1 review
0 helpful votes
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My first experience with the company lived up to the name - it does what it says on the tin. I felt safe during the sit and had no problems with lovely cat Otto.

Date of experience: July 25, 2018
New York
1 review
5 helpful votes
Follow Larry G.
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Received the THS membership as a gift in December 2019 and after first scheduled sit was cancelled due to COVID-19 issues I was a little concerned the membership wouldn't end up being used and THS didn't seem to be offering any extensions or refunds. But a second sit was scheduled and everything went perfectly! Both the THS website and app worked as expected and enabled a smooth sit with a great homeowner (and her 2 wonderful dogs!). The only THS policy I didn't care for was keeping all communication within the THS framework - but traveling across multiple state lines I made sure that we could contact each other directly and weren't dependent on an app - just in case either of us had to make urgent contact. Thankfully no issues - had a great time and would recommend to anyone who loves pets and is prepared to treat the owner's home with respect.

Date of experience: July 29, 2020
GB
1 review
0 helpful votes
Follow Dianne E.
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I wasnt sure what to expect when I first joined. Very quickly over a period of 4-6 months and especially when I started sitting, all my concerns and hesitations were put to rest. I find Trusted HouseSitters an incredibly organised and forward thinking organisation, very methodical and efficient in achieving their objectives in the interest of their members on any side of the fence, homeowners, pet owners, house and/or pet sitters... and it includes the precious non paying members the pets themselves.

Im still new at this but in all 3 back to back sits, Ive met some of the most incredible people. Not just the members themselves but their circle of friends. Im beginning to think it cant possibly be a coincidence 3 times in a row. Im not sure if its the like minded age group, the common thread of loving animals and travel that seem to unite us but in all instances the willingness to jump in to help and the genuine warmth and friendship that Ive experienced each and every time is just amazing.

Unlike other internet platforms, theres nothing trivial about the intent of this platform. It helps period. From a personal perspective it doesnt make me feel written off just because Im no longer working. Quite the contrary - it allows me to continue doing what Ive always loved - travelling and meeting people in a home setting in the company of animals I adore. It doesnt get better than this.

I highly recommend Trusted HouseSitters to anyone of any age.

Date of experience: May 28, 2018
Australia
1 review
10 helpful votes
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I had booked Valeria & Albachiara over a month in advance of my 1 week holiday. She cancelled 1 day before I was meant to leave. I've had to cancel my holiday. Very upset and angry!

Date of experience: April 13, 2023

Overview

Trusted House Sitters has a rating of 3.2 stars from 999 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trusted House Sitters most frequently mention pet owners, great way and wonderful people. Trusted House Sitters ranks 1st among Classifieds sites.

service
87
value
86
shipping
15
returns
20
quality
71
+175