Trustpilot

They deleted all my reviews, positive and negative, after leaving a bad one about a big phone company. To be more precise, they banned my account deleting all the reviews in it. They didn't even bother telling me, I found out myself months later.
Is this an acceptable behavior from a company that blathers on about ethics?
Not at all in my opinion.

First their robot system prefer negative reviews, and the positive one is very hard to get a green light. And I'm not sure the reason why our reply/comments cannot be shown in our small business page. I think this website will be a small business killer.

Been posting on Trustpilot for months now with no issues, now they decided to suspend my account when I give nothing but HONEST reviews about my experience with a company! If they're negative too bad! That's what reviews are for! Not everyone has a good experience and the "negative" reviews need to be known/heard too!

Even if you provide proof and facts, Trustpilot will always delete poor reviews and favour the seller. An absolute joke of a company, I never take any notice of this site and don't understand why people do, some reviews don't even relate to the actual subject!

If i see their logo on a site I will not use them, They are biased and corrupted, not a true review site at all, just a corrupt business that takes bribes to remove negative reviews and removes positive reviews if it's against their political views. There is not a good point anywhere, it is just a scammy site that needs to be investigated.

Most of the reviews we see from Trustpilot for our business can't even be linked to actual customers. However we keep being solicited to pay outrageous monthly fees for their service again to help us with our reviews. If someone has trouble with our product / service, we want to offer them assistance. However, Trustpilot doesn't even allow you to send your own message to the reviewer to try and provide that assistance or get extra information about the problem. They only let you send a form email asking them to contact your company. However this email doesn't even provide your company's contact information on it. So even if it is a real review from an actual customer, they make it very difficult for them to get their issue resolved.

Wrote a complaint review on Trustpilot. Complaint company responded wanting invoice number, sent, no response. Trustpilot then removed my complaint pending verification. I sent invoice proving validity but they kept my complaint censored with no response to my queries. On top of this, read many positive reviews that were obviously fake.
Posted same complaint on sitejabber and they had no problem with it. Actually got results from posting here.

They make up the rules and allow some reviews and not others. They don't properly check the reviews at all and trying to speak them is like speaking to a robot. They delete there own bad reviews. Funny they don't have a review page for themselves on their own website? This page or here https://www.reviews.io/company-reviews/store/trustpilot tells the real truth! Hope they are found out for what they really are one day and big companies stop using them.

So if you have a SCAM business and got negative review on trustpilot websites. You can pay TrustPilot to remove the negative reviews and keep fake positive reviews.
TrustPilot obviously is a SCAM website to squeeze out scammers.
Don't waste your time with them.
Even after my review was verified with all the proves I sent them. They removed my review claiming that their software automatically removed it. Yeah Right scammers.

If you think Trustpilot reviews are reliable, then think again. Trustpilot is a paid service that improves a company's rating and consumer perception. I have written many reviews with documentation to prove my claims and had them challenged and deleted, even when indisputable proof was supplied. The reason I am sure they are a scam is I was actually solicited on the phone to pay them to get a better rating, after I claimed my business on their site.

This is a fraud site, not trust worthy at all... i shared a negative review about a seller but they did not publish it. So, when we got in touch with their cust service they said your review could not be authenticated... so ww provided all proofs like emails receipts etc but then they blocked us!... they were clearly paid by the seller and so did not publish our genuine review.

I recently started a weight management programme - Second Nature - because of the good reviews I read.
There were five star reviews all down the page. Second Nature, in it's advertising had prominently mentions these reviews. It had also persistently slated Weight Watchers, which I should have taken as a warning, but I decided to go ahead anyway. I didn't like Second Nature because of their patronising attitude, so I quickly cancelled. Since reading other peoples' experience of the programme elsewhere, I see that some other people agree with me. Since then Iv'e looked at Weight Watchers reviews on Trust Pilot and all the prominent one's are bad, which has not generally been the case on other review sites. I think that Trust Pilot may be being paid by Second Nature to put any negative reviews first in this case, as it may be being paid more for placing good reviews prominently. Either the reviews are prominently placed or fake.

Everything on this site seems to be rated 5 stars. Companies can give free products and samples to people reviewing them, so of course everyone who gets these will rate them well. I don't find this site helpful at all and I don't get why it's so popular. The ratings on there are not trustworthy at all!

I have made many verified purchases and each company invited me to leave a Trustpilot review so I do. The good positive reviews get left online but every since negative review gets removed and trust pilot compliance ignore your emails

I've attached proof of my most recent purchase, a email that confirms I left a review and minutes later one that confirms my review was removed

I've purchased stuff from companies that get outstanding Trustpilot reviews and then have issues with quality of the products and poor customer service, you leave a review and it gets removed l. It's not independent or impartial because any reviews that paint a company in a negative light get removed

It shouldn't be called trust pilot because they can't be trusted and what are they are doing is against advertising standards and are misrepresenting their service.

Had a terrible experience with a company named blitz web solutions. I put a review on trust-pilot and sent proof of my 28K that they stole from me but they still took off my review. I'm shore these company's pay them to take reviews off because I cannot see how from all the emails, text and receipts I sent them my review was still taken off. Sad thing is that I'm not the only one writing and saying the same thing about this company and how they scam and not deliver on your project. Transfers are in USD and I am from Canada

I wrote an honest review of a Company that keeps sending me fake emails and there is no way to unsubscribe from their website. Then TrustPilot threatened me saying they would remove the review if I did not send "The Company" some of my personal information. Something is no right here IMO. I am thinking that TrustPilot gets paid by these Companies for removing bad reviews. Just my opinion. Just another scammer IMO

Websites that are politically motivated censorship machines abuse Trustpilot by reporting every review and reported reviews stay hidden because Trustpilot never reviews them.

UPDATE: They also force you to remove statements you have proof are true, and keeping asking for "proof of your dealings" when you already have. The irony here is a comment plugin for a website like spot doesn't even really offer the proof they ask for lol.

I have seen talk around forums of them doing this for scammers too - refuse to accept proof. ANY proof of ANY kind.

Also apparently they actually do review posts, but it takes 2+ weeks and 3+ back and forth messages, the replies look rather automated like they are done by an AI rather than a real human because of how inattentive they are to what was actually written.

They pretty much remove any negative reviews as long as their clients are premium subscribers. Despite providing them with evidence of the negative experience with one of their clients they still removed my review under 'it's our software that automatically removes reviews and we can't do anything about it; pretext. They are absolutely disgusting

I use trust pilot for my business. However, they do not use any integrity, when reviewing hateful or harmful posts that are fraudulent against a company. When you try and take action by flagging the post and pointing out the issues, they refuse to do anything about it and leave the hateful and abusive verbiage in place that slanders the organization when in fact they did nothing wrong. When you leave a negative review on Trustpilot, about Trustpilot, they remove it instantly therefore they do not walk the talk.