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The company presents a mixed reputation based on customer feedback. On one hand, it has garnered interest and visibility, notably through its feature on Shark Tank, which suggests some level of product appeal. However, significant concerns arise regarding customer service, particularly around the handling of returns and refunds. Customers frequently express frustration over delays in processing refunds and a perceived lack of responsiveness. This highlights a critical area for improvement in their customer service approach, as enhancing efficiency in returns could positively influence overall customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
TruuBurn Keto is a weight management pill which has also been featured on Shark Tank. I cannot rate the product itself, but I returned my initial purchase, unused, and requested a refund. I was told it would take 2-3 weeks for 'processing", They received my return on April 12th and I still have not received my refund. When I inquired about it, I was told that it may take 2-4 weeks. That is absolutely ludicrous. If you buy from this company, make sure it is what you want because they do not know how to handle returns and refunds.