TSI ShippingReviews 1,267

My initial experience was very good. However, I was told the delivery would be done by December 31st. I learned that my mattress arrived by December 26th. When I did not receive my mattress I contacted the company and was told that they wouldn't do any deliveries on the 31st. I was given a date of delivery in January which was inaccurate. It arrived in good shape but the stops and starts of delivery and the poor communication was not what I expected. In fact the people in your office provided different information than the delivery company. My scores would have been higher for the sales department.

I shipped my mother's 75 hope chest to her only granddaughter. I had checked various national moving services and was shocked that I would need to pay a high minimum, regardless of what I shipped. I was very happy to find TSI online. The chest shipped sooner than I expected and the day of pick up went very smoothly. The chest was delivered about a week later from California to Texas. I was very happy to complete this project and was very pleased that I found TSI.

We shipped a mattress and couple of box springs from CA to TX that came in absolutely destroyed. The cardboard boxes were peeled off, the box springs had the metal frames bent to pieces and stabbing through the fabric. With all the positive feedback online we felt like our case had to be an exception. I reached out to customer service about filing insurance claim ($0.10 per lb so no money at all but still) and we discussed the condition of the packages. Jessica was my representative and she made everything better in one email. She assured me this was not acceptable or standard and sent us a gift card without hesitation or request. Solid customer service and empathy fixed a poor experience immediately. Would use TSI again with no worries. Thanks again to Jessica for the professionalism and save.

I had both a bad and a good experience with your shipping company. The first shipment of my item brought me a box that was nearly destroyed and crushed and hastily wrapped up with plastic to hold it together. My item was damaged and had to be reshipped by the company. The second time I received it the box was pristine. It was my first experience with your shipping company so I guess I have mixed reviews but it all turned out fine in the end...

I purchased a beautiful two piece antique desk set from an auction house in Philadelphia and needed to have it shipped to my home in Fort Lauderdale, Florida. Upon suggestion from several auction bidder friends I contacted TSI to arrange shipping. To say I was nervous is an understatement. All I did was give details of the pickup point and the desk particulars and TSI took care of every thing else. The shipment arrived on time, was packed to eliminate damage and the delivery crew were professional and very helpful. I highly trust TSI and will trust them with any future shipping needs that I might have. These are good, caring folks who communicate with you from pickup to delivery. By the way, I am former military and I am extremely fussy with how things are handled.