TSI Shipping

Extremely disappointed for several reasons. 1st our mattress boxes were scheduled to be picked up on Tuesday, 11-6-18 between 2:00-6:00 PM. No one ever showed up and we received no calls. After hours attempting to get ahold of someone we finally were able to speak with a dispatcher of the logistics company that was hired by TSI the next day who said that the truck went to a different address but no one called us. Finally our boxes were picked up on the afternoon of Wednesday, 11-7-18 which put us late for our departure from California. It took several calls and emails to finally get a response from Jessica, the representative of TSI who had no resolution for this situation.

Once our mattresses arrived to our destination, the boxes were destroyed and a fork lift had actually ripped open one of the boxes and went through the top of one of our mattresses. The driver took pictures and so did we. We called Jessica and expressed our anger and we were told that we did not have insurance. When we told her that we were never offered insurance she stated that she couldn't recall that conversation and that was her fault but there was nothing she could do at this point. We asked to speak with a manager and per Jessica, her manager, Adam told her this was her mistake and that she needed to deal with it. It is now 2 weeks later and after several requests we have NO communication from management and Jessica is only able to refund the shipping cost. We now have a $2,000 damaged mattress that they will not assist in replacing even though this was Jessica's lack of capability of offering insurance to her customer.

I was incredibly disappointed and frustrated by the overall customer service, transparency and quality of service I received, especially for the price I paid. I was told that a courtesy call would not be guaranteed, and that it would be an upgrade of $250 for the pickup destination and an additional $250 for the drop off location. TSI outsources the actual shipping to local companies, and provides no transparency on tracking and shipping ETAs; I would have to contact them every time I wanted an update on my mattress shipment. On top of that, I was given an estimated 7-10 days for end-to-end delivery; it was delayed over a weekend reaching my destination, and the shipping company admitted they made a mistake with scheduling my delivery which meant I was without a mattress for an additional 7 days. Through all of that TSI made zero effort to correct for these errors (I had an issue with the pickup as well). Given my experience I do not recommend using their services. There are many other cross-country shipping options that have better customer service at more reasonable prices (I even had a significantly better experience shipping through Greyhound).

Phil was the rudest person I've spoken to ever. He gave me a $1,500 price quote for 17 boxes and told me to call UPS he's very rude and horrible representation of TSA moving Company.

I put my request in on a Sunday and have received communication that m request wa received and that I would receive my quote by 1st thing Monday morning.

As this is my first time utilizing Transit Systems and I am just at the step of getting a quote, I can only comment on the ease & speed of this company, which is definitely 5 star.

I believe the company is dishonest. I was given a quote which was based on a negotiation. I carried all of my 7 boxed down the steps for the pick up driver, who BTW, was a very nice hard working man, and I tipped him well. I later received a call to add money to my shipment of 7 boxes, or they would hold hostage and charge me storage fees. Additionally, the day of promised delivery (which I was renting a storage area to receive it while at work), was nearly 2 weeks late. Finally, I got a call about the phone number of the facility I listed, and had to google for the woman the phone number. Then she indicated that they needed a fork lift to take the boxes off, because they had bundled them together. I told her I shipped my boxes and labeled them separately, and their bundling onto a crate would mean they would have to put them back to individual boxes. IN THE END I PAID $135 DOLLARS PER MEDIUM, SMALL, AND LARGE BOXES...and they were very late. Don't believe their quotes or delivery times. Use Greyhound.

I checked with many carriers. Not only does Transit Systems have the best price, but the service so far has been truly five star.

We had a Grandfather Clock shipped from Maine to Alabama. It was the best price and the service could not have been better. All very professional.

I asked for a quote yesterday morning. All I've received so far is a promo message asking me to tell family and friends they should use your service.

Your staff was helpful in assisting with our partial move. We were able to find a window for the transport that met our needs.

Isaac knows what he's doing, fast, efficient, professional and very competent. What more can you ask from a piano mover, with your family heirloom?

I need it up average general quote for a very large items and they gave it to me in less than 10 minutes thank you

My furniture was delivered without any scratches and in excellent condition. This company was a little expensive but I would use them again.

Helpful and quick. If I had known shipping furniture was so easy I would have shipped my grandmother's things a long time ago!

The service from beginning to end was professional and the people were courteous. My grandmother's cabinet arrived safely!

Thank you
Mary B

Was very pleased with white glove service. Our 250 year old family antiques were handled with great care from pickup to delivery.

From the first email to my last request, this company answered immediately and was courteous and professional. Thank you very much TSI.

This is a very special shipment for us and Gina handled it with care and efficiency. Would highly recommend your company anytime.

I am planning to ship in October. Will your quote still apply and how does the pick up work. I am not familiar with Colon, Mi. Is that a truck?

Thank you for safe delivery of my grandmother's antiques. The movers moved 3 very heavy pieces for us with no problems.

Crew was on time, did a great job packing up chairs and table for shipment. They were very efficient and courteous.

It was easy to get a quote for shipping a furniture item. Very simple process so far, the pricing is competitive

Got my quote within 10 min and looking forward to doing business as soon as Im packed!
Pat from Plymouth, MA

Everything went smoothly except delivery time was very slow - over a month. Communication during that month could have been better.