TSI Shipping

Horrible, horrible, horrible. Isaac v. took my money for the shipment, had me waiting all day and at the last minute right before end of business on a Friday before a holiday weekend, dispatcher calls and says they are not coming because driver had no palet and shrink wrap to keep my boxes together. I had a flight out the next morning I called back and told transit systems. Victor managed to get the dispatcher to send another driver if I agreed to label all my boxes with the destination address. I waited until 7:30. When the driver gets here, he asks for the bill of lading, which I was never sent. I had never heard of it, Isaac never mentioned it, I didn't even know what it was. I spent an hour with the driver, his dispatcher, and this supervisor from hpo logistics trying to get this pickup to happen. They would not pickup without a bill of lading. I had to reschedule my flight and change all my plans. Thanks transit systems. I'll be sure to let everyone know how awful you guys are.

For several years I kept things with a friend after moving Valuables and fragile. Family heirloom. It was risky to carry in suitcases. And drive to a distant state for 25 hours. Not real for me. And I found this wonderful company. Problem solved. I highly recommend and use the services of this company myself. I spoke on the phone with Mr. Williams, a very qualified specialist. All explained to me in detail. Immediately gave me an approximate price for different types of transportation. And he offered me a better deal. Set a day and the track came minute by minute. Very good service. They helped me load my boxes and they went from Kentaky to california. My load arrived on time and in safety. Thank you very much. I will definitely use your services several more times and recommend to my friends

Customer services was fantastic when I was scheduling my pickup and when I first paid. The movers were kind when they picked up my items and then when they dropped them off. I wish my items had been actually taken care of though. I shipped a beautiful birch platform bed frame, a mattress and two boxes of clothes. I witnessed the movers bumping into walls and ceilings on the walk up with the pieces of my bed frame and it arrived back to me with chips of wood missing all over. Its essentially ruined. It's really unfortunate and I would not recommend this service because the very thing it's meant to do, safely transport items, it has failed miserably at.

I had approximately 20 boxes shipped in November from Las Vegas, Nevada to Detroit, Michigan.
TSI's customer service was easy to deal with, and the price, although high, was about the same as all the other providers. The boxes were shipped quickly, and I received them within about 2 weeks. However, the tops of many of the boxes were crushed, and they looked as if they had been thrown around the warehouse or dropped from heights. They also looked as if they had been left out in the rain for a while at some point. They were delivered on a pallet with some shrink wrap around them, but certainly not waterproof. The top of the pile was exposed to the rain (it was raining when they were delivered). I consider myself lucky to have received all of my boxes, but obviously, they were not well cared for during the trip, and left out in the weather, as well as dropped or thrown around a warehouse. Don't use TSI if you can avoid it.

I was excited about finding a company that I believed would combine my articles for shipment with other articles of shipment from other customers. It sounded like the perfect way to get somethings to my family approximately 900 miles from me. Because I believed it was a combined shipment with others I also assumed the price would be more reasonable. For $1900 I could have hired a rental truck and flown my son-in-law in to drive it back. I appreciate the time and the quote but will not be using them at this time.

Outstanding customer service from scheduling with TSI (very helpful, suggested packing tips, and was extremely flexible with changes in my schedule as they occurred) to pick-up by XPO Logistics. XPO driver called in advanced and arrived early, which really worked out great for my schedule and he was extremely helpful, personable and very professional/knowledgeable. He went out of his way to ensure that my mattress/box spring was wrapped correctly and was secure in the truck. I would highly recommend both companies to friends and family.