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TSI Shipping has a rating of 4.6 stars from 1,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems, and perfect condition. TSI Shipping ranks 3rd among Shipping sites.
We hired TSI to move a family heirloom desk from Florida to Pennsylvania. That was a very smart choice. TSI was Great in every way: phone calls, emails, calling to let us know the exact pick up date and delivery dates a day or so in advance. Most importantly though, they demonstrated much care and respect in packaging and padding the desk to protect it during transport. The delivery guys were nice and very efficient in getting the desk inside, placing it where I directed and carefully unpackaged it. I am so impressed. Thank you so much TSI and Kaylynn!
I am not confident TSI is a real company, I think they may be a fraudulent operation. They took a $2000 deposit from me, promising delivery within the month. 6 weeks later, and after being promised two separate pickup times (and waiting outside for hours each time), they are dodging calls and emails, and still not picking up the shipment. They are either an unprofessional, unreliable, mismanaged shipping company, or a very well managed organization of thieves. In either case, take your business elsewhere.
Customer service representatives have been knowledgeable, courteous, helpful, and they follow up as promised. This has been a painless experience.
Prompt response. The movers were polite, on-time. We added an extra chair and they did not charge us any extra.
Seemed a bit expensive based on what we shipped, but I don't have any other reference points to compare it to. Service was great on both ends.
Expensive. Damaged items. Delivery not in stated window. I will look elsewhere for my moving needs in the future.
Great experience. They provided the best and most economical way for my shipment. Everyone very helpful courteous and professional.
It took exactly 5 minutes to schedule our pick-up and delivery. Tom was super friendly and efficient. I'm impressed.
Great overall. Easy and efficient. My only thing would being able to select from a couple of potential pick up and drop off days and times.
So far, it's been just fine. Haven't received my quote yet. Website is easy to navigate and easy to use. Thanks. Hope we can do business.
Very satisfied all the way around. The packers did a great job. I would definitely recommend your services.
Good experience. You did your job nicely. I just wish the pricing was a bit lower because then I would use your services more often.
I was working with Carol Tract who was wonderful to work with. She worked very hard and got us a moving date that we liked.
I AM RESEARCHING QUOTES ON SUNDAY, BUT SO FAR HAVE FOUND THIS WEBSITE VERY EASY. IT EVEN KNEW THE ITEM I WAS LOOKING TO SHIP AND THE WEIGHT, WHICH I DID NOT KNOW. VERY NICE.
Kathy was super responsive. My aunt received the chair in perfect condition. Price was still very high.
So far I am very happy we shall see how it goes when my unit arrives here to me. The I'll finish my approval ratings.but sofarsogood
Very pleasant conversation with Isac, he was helpful and gave very good advice. Prices seem to be competitive too. I would use their service.
I had a problem with Walmart shipping and TSI helped me get my package in time despite tjem! I was very pleased.
I was given a delivery date of a Tuesday, but when I called on Tuesday to find out an ETA, it had been apparently been scheduled for Wednesday. After waiting for hours on Wednesday, I called and was told Sorry, but it had been changed to Thursday. Thursday morning I was put in touch with the manager who apologized for the previous confusion, and gave me a delivery time of 10am - 2pm, but never sent the email that I had requested of him. At 2pm, after waiting again at the delivery site for 4 hours, I called the subcontracted company directly. They then gave me a delivery time of 1pm - 4pm with no explanation of why TSI manager would have given a different time frame. The delivery finally showed up at 5pm, missing some of the parts. I spent a total of 13 hours of my time waiting at a vacant delivery location for delivery. The pick up and delivery locations were only 5 hours drive away from each other. I would have done it myself and saved $900, if I had known how poor TSI's scheduling and communication would be.
On another note, the delivery drivers were very polite and professional.
It's now after 6 pm and no one has come to pick up my shipment. No phone call. I was home at 2:00 pm today waiting for your driver or a phone call.
Biggest frustration was lack of flexibility on delivery side. A few hours of time difference is all I needed but that was not able to be accomodated.
I am very impressed so far with the TSI organization. They seem very professional and highly organized. Tom was especially helpful and personable.
Kathy is a great customer service rep. She always keeps me up to date on my shipments. I am a very satisfied customer.
Kathy was thorough in answering my questions and attentive to every detail in arranging shipping of a grandfather clock from Pennsylvania to Texas!
Everything came perfect and in tact, but the person on the phone wasn't specific about having a box ready for the tv. Worked out fine though.
Everyone was very professional and courteous. They kept me informed throughout the process. I'm very pleased.
Very impressed with every conversation
And correspondence, confident that
Everything will be completed with
Excellence.
Linda
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