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TSI Shipping has a rating of 4.6 stars from 1,266 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems, and perfect condition. TSI Shipping ranks 3rd among Shipping sites.
We hired TSI to move a family heirloom desk from Florida to Pennsylvania. That was a very smart choice. TSI was Great in every way: phone calls, emails, calling to let us know the exact pick up date and delivery dates a day or so in advance. Most importantly though, they demonstrated much care and respect in packaging and padding the desk to protect it during transport. The delivery guys were nice and very efficient in getting the desk inside, placing it where I directed and carefully unpackaged it. I am so impressed. Thank you so much TSI and Kaylynn!
I am not confident TSI is a real company, I think they may be a fraudulent operation. They took a $2000 deposit from me, promising delivery within the month. 6 weeks later, and after being promised two separate pickup times (and waiting outside for hours each time), they are dodging calls and emails, and still not picking up the shipment. They are either an unprofessional, unreliable, mismanaged shipping company, or a very well managed organization of thieves. In either case, take your business elsewhere.
Of course I have only started the process...the data entry screen have been easy to follow
I was very pleased. The process was easy, smooth, and my furniture arrived in good shape.
Philip provided all necessary information. I feel confident that I have a good partner with TSI
I have not yet received my quote but so far I am very happy with the ease of use of your website.
So far so good. Just at the automated quote level - haven't dealt with people yet.
Other than some hiccups with arrival times for the pick up, the move went well.
Very prompt and professional. Would recommend highly and will use again if needed. Thank you
You made the experience of shipping a piece of furniture to my son painless. Thank-you
Everyone has been very helpful especially Jessica who helped with the quote and the dispatcher
Easy to navigate web site & direct phone call contact available...worth a call for quote!
TSI is perhaps one of the worst companies we've ever done business with. They are unprofessional, discourteous, and could not care less about the items you are shipping. Our order arrived late, and every box was busted. They didn't even try to tape closed the parts of the containers that were wide open. Clearly the employees didn't handle with care or care to mend anything to prevent further damage along the way. This damage was on all 4 boxes that actually made it to the destination. There were 5 boxes total. It took them an additional 3 weeks to locate and then deliver the 5th article. During that period, I logged over 8 hours of time spent on hold, talking to employees and writing emails just to see if the package was ever located and once it was, would it would be delivered. Renee Goryl, the Quality Assurance Manager was unprofessional on multiple occasions and had no gratitude for our patience nor concern for our lost personal items. She wouldn't let us speak with her supervisor and when we wrote him emails, he ignored them and sent them back to her. After a month, the 5th package finally arrived torn open on every end including the front. This one had framed pictures of deceased family members so I was anxious and didn't even want to see the internal damage that I suspected. Naturally, the glass was shattered, scratching the pictures. Video was immediately sent along with pictures of all the busted boxes. The companies response was "you didn't take out additional insurance so there is nothing we can do". After hours and hours of research, I eventually got in touch with someone in the CEO's office. It was astonishing how difficult it was to find that information. TSI does not have numbers or emails listed and Renee, the Quality Assurance Manager, refused to give out any information when we requested it. The employee I spoke to in the CEO's office was kind and offer an apology. The company as a whole is terribly disorganized, handles your belongings like they are trash and is very difficult to reach ( except of course when one is interested in booking. Then they are eager for your money. I certainly wouldn't want anyone else to experience what we did which is why Ive taken my time to write this lengthy and detailed review.
Very professional and I trust the shipment will be handled in the same way.
Waiting to see how the beds arrive. It was easy setting up the shipping
Quick service. Sent all the necessary materials to pack. Easy and friendly pickup service.
I was very pleased with all communications, pickup and delivery. I highly recommend TSI.
Did not get a reply to first request for quote. This was second request.
Did not even think we could even do this or how easy it was.
This part of the transaction has been excellent and I hope the on time delivery will be the same..
Only at the quote stage, but very simple process and very fair rate.
Tom is an outstanding representative for this company! Communication is stellar! Thank you.
The only company that would handle my shipment requirements. TSI is the best!
Nice and easy to use. Haven't gone far into it. Great so far/
Very quick response to all of my questions and a very reasonable price!
Great service and attention to detail. The process has been straightforward and hassle-free.
The move went smoothly and ahead of schedule across the country. Very pleased.
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