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TSN

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Overview

TSN has a rating of 1.1 stars from 153 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TSN most frequently mention world cup, customer service, and many times problems. TSN ranks 262nd among Sports News sites.

  • Service
    84
  • Value
    84
  • Shipping
    32
  • Returns
    49
  • Quality
    80
Positive reviews (last 12 months): 4.2%
Positive
1
Neutral
0
Negative
23
4
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How would you rate TSN?
Top Positive Review

“Byist by tsn on Toronto, Winnipeg,and who ever else is.if a team from Montreal gets no respect for t”

Hal K.
11/18/23

My name is Hal. Your football panel is by far the most byist i have ever encountered. Montreal beat Toronto bad, by a much better football team,yet your panel didn't really know what to say. Give credit where credit is due to a better team.I was watching tsn again on thursday and all the panel could talk about was Winnipeg, their injurys and still only needed two plays a quarter to win,they couldn't get the alouettes name out.I have no respect for the panel.if they can't talk objectively about another team don't say anything at all. Go als go.

Top Critical Review

“TSN is nothing more than a scam. I'm unsubscribing.”

Jonathan C.
8/31/24

I've had interference three times in two months and support is useless. They wouldn't even extend my subscription for at least another week. That's how cheap they are. There should be laws against companies like this who couldn't care less about customer satisfaction. All the greedy pigs want is your money

Reviews (153)

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Reviews that mention popular keywords

world cup (19)
Thumbnail of user robbiet39
Canada
1 review
1 helpful vote
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November 21st, 2022

Despite paying $19/Month, there are atleast 40 of 30 secs ads that you cant skip during a football match of 1 hr long. The game gets interrupted by all these ads every 2 mins of watching. Customer service is horrible. Unsubscribing!

Tip for consumers:
Please reall reviews before subscribing. Its like watch a 60 mins video live and have a 30 secs ads literally every 2 mins!

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Thumbnail of user carls703
Canada
1 review
1 helpful vote
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December 27th, 2021

Watching the Russia/Sui game on Monday Dec, 27/21 after two periods of hockey the screen goes blank. Than say it's restricted in my area. What gives TSN.ca only reason I sign up for your service was to watch the world juniors. TollFree number is off the hook and your contact us page is garbage.

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Thumbnail of user johng5851
Canada
1 review
5 helpful votes
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January 5th, 2023

Two things--hugely important ones--make TSN's video on demand fairly useless. First, it takes a day for them to get a game online. If a game like Sweden vs. Czechia in the World Juniors happens at 11:00 a.m. my time, I can't see it until the following morning. Perhaps even worse, is the video quality is 540p--so bad that you have to guess where the puck is when watching a game. Maybe if this was 2001, I'd be content, but it's not and this is terrible service.

Thumbnail of user philipc712
Canada
1 review
0 helpful votes
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December 9th, 2022

Got TSN just for the World Cup coverage. Quality is awful and the streaming stops several times during games, even on the phone app. Then when you restart it you have watch an ad, missing more of the game! I'll be canceling for sure

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Value
Quality
Thumbnail of user mattn213
Canada
1 review
6 helpful votes
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January 28th, 2021
Verified purchase

TSN is nothing scam, I paid for 6 month subscription to watch my home team (mapleleaf hockey) so far I could watch one game out of the 5 play talking to costumer service after waiting hours on line, they said it is on their fine line of the policy including there is no cancellation or refund money. Talking to the boss was another wast of time and bully.
Thanks
Matt

Thumbnail of user jimw1114
Canada
1 review
0 helpful votes
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April 16th, 2022

I like watching a soccer game but I hate the constant drum beating as it does nothing for the entertainment of the game. Anyone I have spoken to has the same feeling. Wathing with muted sound you don't get the input from commentators. I try for a few minutes then turn it off. What can you do?

Thumbnail of user richardb4724
Canada
1 review
0 helpful votes
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December 18th, 2022

I subscribed to tsn live to watch the Habs 2023 season, every single game thus far has had "technical issues", resulting in missing a good amount of each and every game... While the monthly fee is pretty nominal in my opinion, to continue to pay it would be to support Bell Canada, which I will not do...

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Value
Quality
Thumbnail of user davidg5147
Canada
1 review
0 helpful votes
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August 30th, 2022

You just want to select a feed and watch it. But it doesn't play. You refresh and a different feed shows up. You try again, and it still won't play. In the end, through a bizarre sequence of random incantations, you get your feed. Everything is good, until next time.

This app is utterly incompetent

Service
Value
Thumbnail of user johannechartrandpigeon
Canada
1 review
2 helpful votes
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September 2nd, 2023

Why does tsn always change a match after the first set that we watch for a women's match when the same match is playing on one other tsn channel?i am getting very frustrated and thingking of cancelling my subscription.We spend an hour or so watching one set and you guys change to women trying to promote women tennis.Let people decide what they want to watch thanks.

Thumbnail of user peterl1620
Canada
1 review
3 helpful votes
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December 27th, 2022
Verified purchase

I installed the app and subscribed to their service so that we could watch the WJC 2023; the first game that we tried to watch was unwatchable! The feed froze repeatedly, or the screen simply went black. When trying to restart we often got error messages about the service not currently available (error 44) or unable to contact server. And then, of course, TSN's no-refund policy gives the consumer no recourse other than to never deal with them again. So disappointed.

Thumbnail of user williamm2834
Canada
1 review
0 helpful votes
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May 5th, 2021

Why do the Ottawa Senators play by play announcers think their stats and stories are the entertainment? Find an announcer who can follow and call the game while it is on live. I often turn the sound off so I can follow the game.

Thumbnail of user giulianot2
Canada
1 review
1 helpful vote
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December 30th, 2020

Like the other review on this site, we fell victim to believing that TSN would be providing a number of different sports and sports teams. Unfortunately, all we got was the usual TSN garbage reruns of analysis that doesn't matter and missing multiple games.
They only choose the cheapest broadcast options when it comes to football too. Imagine watching the Jets lose every other week even though there are much better match ups to watch.DO NOT get this poor service and DO NOT waste your money on even the the 1-month trial (I foolishly purchased a 1 year and am hoping hockey season is better). Also do not believe their claims of multiple different sports, different teams, this time Donnie is right - it's all fake news.

Thumbnail of user liamm112
Canada
1 review
5 helpful votes
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March 29th, 2021

Ordered TSN to watch World Juniors, tried to cancel online after was done and extremely difficult experience. TSN kept billing me; I finally called customer service today and they cancelled but they still took another months payment. Haven't watched since January.
The answer I got was "Its prepaid and nothing we can do"
Well TSN; you can pound sand! Either refund my money ($20) or you are showing your colors and clearly customer service is bottom on your list.

Thumbnail of user kerryk238
Canada
1 review
1 helpful vote
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April 5th, 2023

I recieved an email from TSN offering a discounted subscription, so I signed up for it. I got an email confirming it. However, it didn't work. I called support and they said while I updated my credit card my subscription didn't go through, and that the promotion had expired. So not only am I not going to subscribe with these people of no morals, I'm going to cancel my other Bell accounts as well.

Service
Value
Thumbnail of user thomass2882
Canada
1 review
0 helpful votes
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May 12th, 2022

I recently signed up to be able to watch NHL playoff hockey only to find out immediately that they do not have the rights to the NHL games any longer. Yes maybe that is my bad for not looking into it first but I immediately realized my mistake and asked to have them cancel the subscription and refund the money as I have no need for the service otherwise at this time. They refuse to refund the money. To them keeping the one month payment is more important than having me return as a customer for other sports streaming which I have been doing when the needs arose. So they basically don't understand a major business concept that customer acquisition is far more costly than customer retention but hey maybe I shouldn't be surprised, they did lose the rights to NHL games after all.

Service
Value
Thumbnail of user paulb4277
Canada
1 review
1 helpful vote
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December 14th, 2022

Signed up to watch the WC, watched a few games then had to change my password. Once I changed my password, could never access the site again. Emailed two differnet help addresses, got zero response. Also watched a WC game 2 days after it aired, the video was like 420p! Can't stream HD two days after the game aired? What decade is this?

Absolutely terrible

Tip for consumers:
Never forget your password. You may never get to access the site again

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Value
Quality
Thumbnail of user shirleym1403
Canada
1 review
0 helpful votes
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February 25th, 2023

These commentators were terrible from Pittsburgh! They rarely made comments about the actually game!
I look forward to the game tomorrow with actually game comments. These $#*!s need to watch the game tomorrow and learn how to do there job!

Tip for consumers:
Do not waste your money! Watch CBC Canada

Thumbnail of user gregoryg679
Canada
1 review
0 helpful votes
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December 26th, 2022

TSN is the worst service I have ever had
I subscribed only for 1 month went to vacation and they charged me for next month without my request and permission. Moreover they did want to give money back referring to their policy. TSN steal money. Avoid

Tip for consumers:
Avoid TSN

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Thumbnail of user rickn192
Canada
1 review
6 helpful votes
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June 21st, 2021

Bait and switch on their services, advertised 'Watch NBA Playoffs Live', accepted my money, and then only streamed a portion of all NBA playoff games, called customer support for them to stand behind their terms and conditions (They didn't think to let this be known prior to my purchasing, or during? Instead they leave it as a tiny blip out of a long terms and conditions document). No refund given either. TSN's consumer reviews stand for themselves, they suck as a company.

Tip for consumers:
I wish I could leave less than 1/5 rating

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Value
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Thumbnail of user donh855
Canada
1 review
2 helpful votes
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August 26th, 2023

Watching the 1st round and part of the second round of the women's golf tournament no mention of what golf course this is at or what city it's in or the forest fires, such poor coverage that I stopped watching and switched to football and men's golf on other networks. If this course/tournament was at glen abby or any other course in ontario we would here the name in every second sentence. TSN stands for Terrible Sports Network.

Service
Thumbnail of user shafj1
Canada
1 review
0 helpful votes
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February 12th, 2023

Quality is garbage, we're living in 2023, why does it still buffer?! Sometimes it's schedule says one thing, but then it shows sportscenter. Watching waste management final day and they have 6 channels not one of them has the final group. Absolutely terrible. This sportsnet tsn duopoly needs to end!

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Thumbnail of user davidk3784
Canada
1 review
4 helpful votes
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December 8th, 2022
Verified purchase

TSN total $#*! network. They refuse to gimme a refund for false advertising a service. There is no service it doesnt even work. These cocksuckers stole my money and bombard me with ads and the app crashes constantly. They blame my devices and connection even though there are no other issues with other apps

Thumbnail of user peacockthomasa
Canada
1 review
4 helpful votes
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July 17th, 2023

Extremely annoying piece of JUNK! I have a brand new $8,000.00 Gaming Computer & Fiberoptic Gigabit internet connected with a Cat 8 Ethernet Cable and the only thing that crashes on me, is this garbage TSN app! Unless you like missing great plays and almost always...the end of the game or race, find a different source for sports!

Tip for consumers:
Typical Bell Canada "We Don't Care About Customers" Product! incase you're not aware, Bell Canada has been convicted in a court of law, several times for STEELING FROM CUSTOMERS!!! STAY AWAY FROM BELL CANADA PRODUCTS AND SERVICES!!!

Products used:
TSN+ App

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Value
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Thumbnail of user tomp1515
Ohio
2 reviews
0 helpful votes
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March 24th, 2024

Bought it to watch NASCAR, apparently TSN no longer broadcasts live NASCAR races so I'm canceling, what a waist of time & money!

Tip for consumers:
NO NASCAR on TSN!

Products used:
Nothing, TSN no longer broadcasts most sports events I watch so I'm cancelling the annoying piece of garbage!

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Thumbnail of user johng5887
Canada
1 review
1 helpful vote
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January 18th, 2023

I joined the site and paid the price. Every time I want to watch a hockey game, I click on it and the same message appears every time "this is not available in your coverage territory" or words to that effect I was simply trying to watch a Montreal game in Montreal about $ different times. WTF?

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