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TubeDepot has a rating of 4.0 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TubeDepot most frequently mention customer service, and top notch. TubeDepot ranks 12th among Electronic Component sites.
TubeDepot is always the first place I check when I need vacuum tubes. They have a great selection, good prices and the best customer service around.
Purchased a fairly expensive tube from them. Price was significantly above pretty much any other offer I got anywhere else. I paid more for peace of mind and expectation to get appropriate customer service. It was not the case. The product I purchased was shipped ignoring instructions which had been formally agreed between myself and their customer service, which resulted in extra unreasonable charges on my delivery from the carrier. When I reported the problem to Tubedepot, not only have I not been offered a refund for the extra costs but I have not even received an apology.
TubeDepot is always the first place I check when I need vacuum tubes. They have a great selection, good prices and the best customer service around.
Products used:
JRC RCA 12AT7WA, 6072 vacuum tubes
Tube Depot, I've been working with them for years and they never let me down Fantastic support and service from there staff who know what they are doing when it comes down to tubes and any related electrical stuff. My only criticism is that they don't have tee shirts in 3x-4x.Big guys would like to raise the flag for the Tube Depot brand.J-J Tubes were of great condition and quality,no problem with them at all.So thank you Tube Depot everything was great, thanks.
Tip for consumers:
I said it all in my review,thank you.
Products used:
J J amp Tubes
Thanks for your business and your great feedback! We're going to take a look at those T-shirt sizes and see what we can do too! Thanks again!
I've been dealing with Tube Depot for several years now. Their products and customer service are top notch. Shipping is unbelievably fast. Pricing is competitive. They are my first choice when I need tubes for antique electronics restorations or new builds (like stereo amplifiers).
I give them my highest recommendation. Excellent company!
Hal we're happy to hear we're meeting your needs and your customer service expectations! Thanks for your business and the feedback. Let us know when we can offer assistance in the future. Cheers, Michelle
One of the nine pin socket Savers I ordered was missing the little screw and nut. Sent an email to TubeDepot to inform them. They replied right away and sent out a replacement. Been very happy with my orders (Packaging, shipping and quality of tubes).
Products used:
Tubes ,adapters and socket savers
The JCM45+ kit itself is fine so far and quality cabinet work also. Michelle is on fire with her customer support! Very helpful and knowledgeable i did get some wrong tube sockets and she replaced them and all the wire involved s I had tried to go ahead and use them but decided to do it right. No questions asked! I was straightening the wire leads on a small diode today and no paying attention it got into the cutters on my needle nose and "chop" oops! She took care of that goof in short order!
Thank you for your business and your great feedback Doug! Our goal is to provide quality products with knowledgeable support. It's great to hear we're meeting that goal. Let us know when we can assist you in the future!
Very helpful - I needed to make a couple changes on my order - adding it to my account rather than having it under a guest account - and upgrading my shipping to get my tubes next day. They even provide alternatives to the standard OEM suggested tubes, and they're not marked up as much as other suppliers. I will definitely be sourcing all my tubes through TubeDepot from this point forward!
Products used:
Tubes
I had bought vacuum tubes from Tube Depot a few times and all the tubes received were in ‘very very good' quality. They were well packed, fast shipping and delivery time was reasonable. I had also use their customer service a few times and they always reply promptly. In one occasion, a pair of tubes that I back ordered experienced late delivery from supplier, I decided to cancel the order and they immediately processed the refund. First Class Tubes Seller, no doubt about that.
Products used:
Vacuum Tubes
Thanks for your business and your feedback! Our goal is to provide quality products and fast, efficient, excellent customer care. Issues do sometimes arise, but we like to take care of them immediately. Happy to hear we are meeting expectations. Let us know when we can be of assistance in the future. Cheers, Michelle
I highly recommend Tube Depot! I ordered a full Tube replacement for my amp. They shipped the same day! Michelle was there for me the entire process. She is not only a good sales person but she is very knowledgeable about tubes.
Thank you so much!
First let's get a big thumbs up for Michelle! She did everything I needed and more... a big thank you.
These tubes should be the taming and providing the "creme" in my Fender Hot Rod Deluxe and Monoprice 15 watt combo. Cutting 20% in my pre-amp stage will warm my heart and soul for sure.
Thanks for a wonderful experience. Listened to what sound I was trying to achieve. Recommended 3 tubes to get met there in order. The Tung Sol they recommended was everything they statedx
Thanks for your business and your feedback Darren! Our goal is to deliver excellent customer service and knowledgeable purchasing advice. We're happy to hear we're meeting those goals! Let us know when we can assist you in the future.
Last year when I started shopping with TubeDepot their local city got hit by a large snow storm. They reached out to let me know that my order wasn't going to be picked up since no shipping companies were running for a few days - Great Communication!
Recently got to call in and Michelle helped me with my order. She had to dig into an out-of-stock issue and called me back within minutes. Great Customer Service!
Love shopping at Tube Depot!
Products used:
Resistors, Capacitors, Tubes
Ordered tube pair, quick shipping, unfortunately one tube arrived "bad". I explained the situation to them and was immediately sent a replacement tube. Great experience, they made things right quickly.
Thank you for your great feedback! We appreciate your business and we know issues will arise occasionally so we do our best to resolve them asap. Let us know when we can assist you again.
Best,
Michelle
Been a customer for years and Tube Depot never disappoints, from helping you select the right item to shipping it very well packed and fast. If you have any issues after your purchase the excellent service continue. I highly recommend them for tubes, parts and more.
Products used:
Amplifier tubes.
Vacuum tubes can be tricky to deal with when it comes to achieving the desired tone and operation in a guitar amplifier. TubeDepot has been top notch with providing suggestions for my application and following up the sales with great responsiveness to make sure I was satisfied with my purchase. Thank you Toby, Jack, Michelle, et al.
Products used:
12ax7 vacuum tubes
Tim we appreciate your business and your feedback! Our goal is to provide quality products and service from a knowledgeable staff. It's great to hear we are meeting it! Let us know when we can be of future assistance.
I received wonderful assistance, the Italian post office returned the goods stupidly; Tubedepot "at his expense" sent them back to me.
A valve was unusable... after a few days it was replaced!
I'm sorry for those who have had problems with this excellent supplier, but I happened to be treated like a king.
Thanks Tubedepot I will make excellent publicity.
Spoke to Michelle and she helped me navigate her stock for best tube at the best value. Very pleasant experience with knowledgeable person who knew my equipment and understood my needs. I will never shop for tubes anywhere else.
Tip for consumers:
call was valuable
Products used:
5687 tubes
It's simply hard to believe that there are businesses still around that make the customer their primary responsibility. Tube Depot is the exception. I have been dealing with them for around 2 years now and have placed over 100 orders. Every order, no matter how large or small, gets the same care and attention. Their shipping is light speed fast with most orders going out the same day. Their parts are high quality and I've never been disappointed. I highly recommend them.
Had dealings with TubeDepot recently and was very impressed with their customer service. Answered all email queries promptly and offered options of which i was unaware. Tracking option kept me well informed of delivery status. Purchase was delivered from Memphis to country Victoria, Australia in six days. All in all a very positive experience and i would highly recommend tubedepot to anyone. Sorry cannot add photo but happy to supply order number.
Thanks for your business and your feedback Alan! We are happy you got what you needed and a little extra information also. Let us know when we can be of further assistance!
I am so glad I found Tube Depot. Friendly and reliable service. High quality tubes at reasonable prices. Tube Depot's outstanding customer service clearly illustrates how much they genuinely care about their customers.
Tip for consumers:
Call or order on line, but be sure of the tubes you need.
Products used:
All that were ordered.
We're happy you're happy Robert! Seriously, we thank you for your feedback and your business. It's our goal to make sure our customers have not only what they need at fair prices, but we want to provide an educated purchasing experience so you can feel comfortable knowing we know what we're sending you. Let us know when we can help again. Best, Michelle
Ordered a new tube for a vintage fender amp. Easy to deal with and shipped very fast! Tube was packaged well and they also include a sticker! What musician doesn't love a free sticker! Will definitely purchase more from TubeDepot.
My first time calling (& ordering) from Tubedepot. Michelle answered the & completed my order. She was informative, straight to the point, and had a good sense of humor. It's refreshing in this day in Age 2 deal with a company like this. I hope all their representatives are this way. Thanks Michelle!
Sent me a dud (was not checked) which was so badly microphonic it nearly blew a speaker. Ordered in december, had them in january, sent back the dud one & 2 months later I am still waiting for a replacement!
Ordered 2 weeks ago and paid 2 day shipping. Still nothing. Instead of making it right by sending me a new package, they blame the carrier and me. They will not refund my money and are completely rude. Do not use this worthless company. Do not believe the response below. Once they get your money they don't care about you... A little update: another day and still no tubes. They want me to wait and "eventually" my package will get here. Absolutely no timeline. And they don't care. They STILL will not give me my money back. How do they expect me to pay for something that Is lost and never arrived? Use a reputable company. This is not one!
Tip for consumers:
Do not use tube depot at all costs!
We are sorry that you are not satisfied with your purchase. Shipping with the United States Postal Service (USPS) has been problematic lately with delays system-wide due to the holiday backlog and covid-19. All packages are being delivered with longer than expected delivery times. We have posted alerts on every page of our website addressing this issue. If your shipment is critical, we suggest using FedEx or UPS services. We do our best to process orders same day and insure they are received by the respective carriers ASAP.
They refused to send my order because my billing and shipping address were different. When I called them a manager called Joe yelled at me. I was told that I am "A guy from Turkey, with different shipping and billing addresses. All of these are red flags"... They apparently looked me up and "ran a background check" as if that is their job... This is the first time anyone has yelled at me for being Turkish, and it is absurd that someone wouldn't ship me amplifier tubes because of my nationality...
I feel it is important to note that THEY CHARGED MY CARD, sent me an order confirmation but were never planning on shipping my parts. Not only are they the absolute worst people, they also tried to cheat me out of my money...
I've been in the US for 5 years now and this is by far my worst experience.
Thank you for your feedback. We apologize for any confusion or inconvenience. To clarify, our fraud protection policies are for your protection as well as ours. Any transaction from a first-time international customer using a US billing address, shipping expedited to a different US address will undergo the same scrutiny. If you have been dislocated due to the pandemic, we suggest confirming your new location with your bank or PayPal. That would eliminate delay in processing your order and provide merchant seller protection. While we don't perform background checks, we do have security measures in place to protect us from fraudulent activity. Again, we apologize for any confusion and will be happy to take a second look at your order and glad to process it when it clears our security measures.
Ordered a set of jj 6v6s i think this should be quick and easy. They didn't ship the tubes till 4 days after the purchase and when I finally received my order they were not even jj tubes. Im beyond pissed off. I get it all the tubes are made in pretty much one factory but if u have the tubes listed with jj on them I expect to receive tubes labled with JJ on them! I have never received genuine JJ tubes not labled since I started building amps 10yrs ago!
Tip for consumers:
Tube depot are scam artists!
Products used:
Tubes
We apologize for any confusion Aaron. The tubes were shipped on the day you ordered them. USPS is experiencing significant delays, which we have posted in multiple places on our site to advise customers of the delay and recommend upgrading shipping carrier at checkout. The "labeled" JJ tubes were out of stock during the time you placed your order. These are actually an upgrade, as they are JJ tubes but they have been cryogenically treated. We have received our shipment of the labeled JJ's and are shipping you out replacements today. Please contact us if you have any further questions or concerns.
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Thank you for your business and your feedback Steve! We love what we do and our goal is to provide knowledgeable and quality selections to meet our customers needs. Let us know when we can assist you in the future!