TubeDepot

I needed a new 12AY7 for an aging LD Microphone and went back to my trusted source: Tube Depot. (I bought my first one about 10 years ago from them as well.) Fast turnaround on my order and quick delivery. I got the tube safe and sound, installed it in the mic, and am back up and running. Love this mic; it's a knock-off from China, but still sounds great for VOs and virtual sessions.

Just ordered a quad of power tubes and there was a glitch in the using a coupon provided, the issue was addressed immediately with very quick service. I know they have quality product as I've used them before and prices are very fair. Highly recommended.

They had a oversight on my order and soon as i wrote showed them the invoice and what i received they took care of it right away. I will be ordering more tubes in the future here knowing there good people

TubeDepot had the best prices for the tubes I was looking for (cheaper than what local shops could offer and shocked that it was cheaper than what they pay to get them directly from the manufacturer) so it was great to grab what I needed without killing my wallet.

Tubes are fragile, and one of mine (out of the 13 I ordered) had an issue. I emailed TD about it and they were extremely helpful with great communication and quickly replaced my tube without any hassle. My amps sound fantastic now and I know I'll be using them from here on out for all of my tube needs.

Highly recommended!

All I can say that Michele with TubeDepot did fanatics job helping me to make educated decision on a tube selection. Overall Top Notch customer service. I can't recommend Tube Depot enough. If you are on Tone Chasing journey…reach out to Michele.

I had an issue with the tubes I ordered not working correctly in my amp and tried replacing for the same brand and they also did not work. I ended up having to return for a totally different brand. Although it was frustrating to have to go through this, the customer service reps (Michelle, Jack and Krista) worked with me through the entire process and made sure I was taken care of. Stellar service and performance from you all!

In this day and age of 1) getting past a robot to talk to a live person and/or B) having to draw a picture to describe what you need help with, it was truly a joy to be greeted by a live person who understood my question on the first pass. Not only that, fixed the issue almost before I was done describing the help I needed. Fast, friendly, exceptional!

Mr Jimmy loves Tube Depot. Tube Depot had the parts needed to renew old fantastic amplifiers.
It is easier to order selected tubes and matched sets, than to have to source them yourself.
Shipping is quick. Cool TubeDepot stickers!

I love these guys. Call 'em on the phone, and they'll walk you through what you need. Great service.

I've used Tube-Depot for years for getting new production tubes, and pretty much plan to for the long run.

I have been buying my tubes from TubeDepot for years. Customer service is excellent!

To all the staff at TubeDepot and most recently Michelle - Thank you. You guys are tops!

David Bailis
Bethlehem, PA

I've been using Tubedepot for quite a few years now and i always recieve the best service along with great prices on my tube needs! They have always had my items in stock, and my order usually ships the same day! Thanks so much!

Just got off the phone with Michelle from Tube Depot. She was very friendly and incredibly helpful. I had already purchased from them previously (online), but this time I needed some information on an out of stock tube. Long story short, Michelle recommended a limited stock tube they had, that was essentially the same tube for less than 1/2 the cost of the out of stock tube. Very happy customer.

Excellent purchase of selected hifi valves.
There are eight 12ax7 balanced at low noise and very low microphonic.
Immediate dispatch of goods and solved customs problem not dependent on the seller.
Recommended purchases

I was ordering a new set of guitar tubes and was helped by Michelle. She was friendly, timely, and I ordered in no time. If you're looking for a place to buy guitar equipment, this is a great place with great people. -jay

I talked to Michelle and she was very polite and got me my refund for a defective item. She said "we'll have another sent to you" I said that I would rather have a refund. She said "no problem I'll send you a shipping label". As soon as we were off the phone I had the label. Easiest return I have ever made from an online purchase. Will definitely be getting my tube rolling business in the future!

My issues were slow shipping on one order and one tube arrived bad. USPS was to blame for the slow ship, and TD took care of the bad tube asap. The quality otherwise and the knowledge and helpfulness of product and staff seems purposely top notch. I would advise using the FedEx two day option which was only 10 bucks and well worth it unless you want to wait on USPS free shipping. I think the pricing and availability of New and NOS tubes is very competitive, and in many cases, the best available.

Ordered the wrong tubes by mistake. Order shipped about 20 min after I placed the order. I panicked and assumed I would not be able to return the tubes ($739). I was wrong as Michelle answered the phone after the first ring. Michelle was not able to stop the item from shipping but said just return the item for a full refund. She was helpful, polite and very knowledgable. Now I am off to order my correct set of tubes from TubeDepot. Great company!
Ron

Had a wonderful experience buying some NOS Mullard tubes for a UA 6176. Michelle was extremely knowledgeable and guided me through my tube options/ flavors. Would highly recommend this company to anyone.

I'm a pretty picky tube user and have had good luck with multiple orders from Tube Depot. One recent tube arrival 'concerned' me, tube depot's customer service had a pre-paid return shipping label in my mailbox immediately - no muss, no fuss, repalcement tubes sent. Excellent customer service!

I have used Tube depot since 2015.
You can get preamp tubes that are tested for low micro phonic tendencies, gain and matched.
They even have some tubes that are obscure. For example I needed two 6AK5 preamp tubes for my headphone amplifier. I received New old stock General Electric preamp tubes. Sounds much better then the tubes that came with it.

I ordered to pairs of tubes recently, one was in stock and arrived quickly. The other one seemed like was going to take a bit longer, and since I was already second guessing the tubes I had chosen, I asked if I could exchange my order for different tubes that they already had in stock. Michelle helped me switch the order and they have already been shipped! Hopefully my AC10 will sound a bit better now

I have done business with Tubedepot a few times... always fast delivery. My last order had an order mix up. I reached out to them and with no hassel and speedy response, my order was fixed. That is the difference between good service and GREAT service.

I've ordered a number of vacuum tubes from this site to feed my guitar amplifiers. Customer service is awesome, they stand behind the tubes they sell. They test all their tubes and offer triode balancing and matching services as well. This is my first stop if I need a set of tubes for a piece of gear.