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TubeDepot has a rating of 4.0 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TubeDepot most frequently mention customer service, and top notch. TubeDepot ranks 12th among Electronic Component sites.
TubeDepot is always the first place I check when I need vacuum tubes. They have a great selection, good prices and the best customer service around.
Purchased a fairly expensive tube from them. Price was significantly above pretty much any other offer I got anywhere else. I paid more for peace of mind and expectation to get appropriate customer service. It was not the case. The product I purchased was shipped ignoring instructions which had been formally agreed between myself and their customer service, which resulted in extra unreasonable charges on my delivery from the carrier. When I reported the problem to Tubedepot, not only have I not been offered a refund for the extra costs but I have not even received an apology.
I called asking for help selecting three NOS 12AX7's for use in a Mac 275. I believe I spoke with Michelle who helped me trim my options down to one specific tube, which happened to be one I was already considering. Her advice helped me feel confident about about my selection and I plan on ordering right away. I believe it was Michelle who had helped with a previous order which also went like clockwork.
Products used:
Electronics
Tube Depot is an ideal way to explore tube audio. I'm enjoying my Tube Depot single ended triode (SET) amplifier TubeCube 7, occasionally swapping the few tubes it uses.
Michelle's customer service is outstanding, whether for a purchase or--in my case--when a repair was needed. I couldn't be more pleased.
Products used:
Tube amplifier
I called two times before deciding to buy a new Tube for my Manley Ref C mic. Michelle went above and beyond answering all my questions both days. I went with the Telefunken Diamond Bottom ECC801s (12AT7). I am so excited and can not wait to swap my stock one for the Telefunken. (I will try to post a video of the tube swap and test.)
I did go with FedEx as the shipper for my order. I am not a big fan of the USPS and to be honest you get what you pay for. I have read some of the reviews that talk about the shipping and USPS really is hard to deal with. The customer service was very nice with me and I will be ordering more tubes from Michelle and TubeDepot.
Thank you all and I appreciate your time.
SCP
Products used:
Telefunken Diamond Bottom ECC801s (12AT7)
I bought three Genalex Gold Lion tubes for a Fender Super Champ X2 amp. Matched tubes, 24 hours burned and low noise options.
They send the tubes in a big box. Inside of the box these tubes were wrapped with paper and these guys used a mininum of plastic, very eco-friendly. Really cool!
About the quality. I´m not sure because this is my second experience buying tubes in my life. I just can say I feel sounds smoother, lesser harsh. I asked my wife if she feels the same and tell me: cleaner tones
Anyway, I need more time to try the amp with differente voices just to make sure and swap the speaker for a real one. I'm still skeptical, but it seems an upgrade!
ONE YEAR LATER:
These tubes are still working with beautiful harmonics. Using Jensen P10R speaker.
Definitely, this amp sounds better with Genalex Gold Lion in comparison to the GT valves.
Thanks Michelle!
Products used:
Three valves, two caps and one sucker pen desoldering.
Alberto we thank you for your business and your feedback. In this business packing is extremely important so we take excessive measures to make sure you're tubes/equipment is fully protected from the elements and motion. We hope you and your wife are enjoying the Gold Lions, they are excellent tubes. Let us know when we can serve your needs in the future or if you have any questions. We're happy to help. Best, Michelle
Amazing Customer Service! I ordered and received tubes for by Budda Superdrive. I had a problem with the power tubes & 1 preamp tube. I contacted Tube Depot, and the offered replacement immediately. I was sent a mailing label to return the tubes, and promptly received replacements. The replacements appeared to have an additional charge I contacted them and spoke to Michelle. She was professional & knowledgeable. Michelle assured me there was no charge for the replacement. I have ordered thru Tube Depot in the past for my small collection of tube amps, but I'm far from being an important customer. Michelle treated me as though I had a high volume account, and valued my business. I heartily recommend Tube Depot and praise their commitment to the customer.
James we apologize for a delayed response here, but we want to take the time to let you know we appreciate your feedback and your business. Offering quality products, competitive pricing and exceptional customer care is the focus of our company. We're really happy to hear we're doing it right. Every order is important to us, no matter the size. We value the person behind that order that took the time to place their business with us specifically. Let us know when we can provide further service for your tube/supply needs. Thanks again for the shout out-Michelle
Service and expertise like this is so rare in business today. Thank you Michelle for your help! I needed it. Looking forward to ordering from you again.
Products used:
Mullard 12ax7 cv4004 preamp tubes.
I ordered an SSR a while back and it was causing the fuse to blow in two different units. I contacted
TubeDepot and they sent me a new unit that worked just fine.
Great customer support!
Thanks for your feedback Don! We're glad you got what you needed and any issues were resolved quickly. Let us know when we can help again. Cheers, Michelle
After purchasing Willsenton r8. I discovered Tube Depot for tube rolling this amp... after calling and talking with customer service (Michelle)... I was recommended Tung Sol power tubes for cost and preformance... after unpacking the tubes and plug them in AND letting them "Burn in" for 48hrs...-Wow what an improvement to sound stage and detail,,, Tube Depot... are tube enthusiast and know their products to fit into your budget and sonic needs-Highly Recommended!
Tip for consumers:
It is Essential that New tubes need to be "Burnt in" usually between 48 to 100 hours of letting the amp idle-the difference is Dramatic ...and communicate concerns with customer service at Tube Depot for remidy recommendations
Products used:
Purchased tung Sol el 34 power tubes and Mullard kt 88 power tubes...very Happy sonically
Since I've gotten involved with these guys I've had nothing but success everything from a beautiful vintage 1970 Marshall Major that I still use to this day playing bass through it as I had done since the day I purchased it in 1978... Even my text said these are fantastic quality tubes exactly balanced quad set of kt88s a long with a three little sibling preamp tubes. I was fighting for the correct sound that on my 59 fender basement Tweed which I also used to play bass through to various suggestions as well as even getting a set that did not correctly correspond with what I was looking for they gladly accepted the tubes back and set me up with the correct ones until I found the perfect match thank you especially Michelle the girl knows her stuff!
Thanks for your feedback Charles! Let us know when we can be of further assistance! Cheers.
I've been ordering tubes from TubeDepot since 2016 and will continue to do so I had a problem with some power tubes I ordered and not only were they helpful and friendly with getting me a return label my replacement tubes got back to me extremely fast friendly and speedy service 10/10
I like their review of tubes, showing characteristics, etc. Helps me decide what to order. All the tubes I've purchased from Tube Depot have been superb. Highly recommended!
Thanks for your feedback Jay! We appreciate your business and we're glad you're satisfied with our products and services. Let us know when we can be of further assistance.
The customer service rep at Tube Tech, Michelle, was amazing. Professional, friendly and knew her stuff. Thank YOU Michelle. Its people like you that make me want to come back.
Tip for consumers:
Ask for Michelle
Products used:
Electronic components
Thanks for your feedback George! We appreciate your business. Repeat business is our goal, and we're glad to know you are happy with the service you received today.
Hello Folks,
I've been a working Musician for nearly 50 years. I've been doing Business with Tube Depot for many years. There's many reasons I keep coming back to Tube Depot...
*1st; I'd like to say I receive excellent Phone Counter Assistance and Top of the Line Parts with FEW if ANY returns. Shipping is usually Delivered in 3-5 days/depending. *Any Warranties are handled Promptly!
*2nd; I only use the Depot to purchase my NOS Output & Pre-Amp Valves. Why you might ask? It's simple really, with the Depot My NOS Tube purchases are Worry-Free! The Depot stocks the very Best in NOS Tubes, Tested & 100% Guaranteed! Folks, I have Zero Doubts about what I'm gettin for my Money.
*3rd; The Depot has an Excellent Technical Assistance Department... Use'm! They're very Knowledgeable
And are willing to Help Out!
In Closing; Thanks Tube Depot for the many Years of Great Service and Parts!
Sincerely, John Denton a. K. a. "Doc"
Products used:
Vacuum Tubes, Amp Building Parts.
Thank you for your kind words John! We appreciate your years of repeat business with us and your great feedback. Our goal has always been to provide quality products with a knowledgeable staff at competitive prices. While issues do sometimes come up, we want to take care of them efficiently and quickly as we can. It's nice to hear we're meeting our goals. Let us know when we can be of further assistance. Thank YOU again for your years of business with the Depot!
This wasn't my first time ordering from Tube Depot. The folks, as always, did a great job making sure I was satisfied. My tube order, this week, was for a few very inexpencive old stock tubes. Michell in customer service went to the back, rummaged through dusty old boxes and hand picked the tubes to make sure I got what I was looking for. Be assured, when it's time to retube my amps I'll order my KT88s, once again, fromTube Depot.
Guys and girl, you rock, and this is coming from a 74 year old audiophile. Many thanks. Tony
Products used:
Vacuum tubes
Thanks for your business and your feedback Tony! We're happy to help at any time. Let us know when we can assist you in the future. Keep on rockin! Cheers.
Tracking is a nightmare, but they did reach out and the tube did arrive well packaged. I have yet to try it out as it arrived quite cold from our current weather.
We apologize for any confusion with your order. The email that you received stating that your package shipped on the day you ordered it is the email that is sent to all USPS customers with shipping delays. Yes Monday was a holiday and the post office did not run, but this delay issue with USPS has been in effect since 2020. We have the following notice posted in two places on our website regarding the issue: Friday, Janurary 7,2022 - Holiday shipping and the recent covid spike have overwhelmed the USPS distribution centers around the US, especially in Memphis. With USPS services, you can expect delays and missed origin scans through the new year. Many USPS shipments are not being scanned at all. If your order is time sensitive, use UPS or FedEx instead of the free shipping option. Prior to that notice there have been updates that date back the issue to 2020 and can be found here: https://tubedepot.com/pages/a-note-on-usps-delaysWe apologize for the inconvenience and highly recommend placing a new order with upgraded shipping if you need the item in a hurry. We will offer a full refund on the product that is in transit once we receive it and will also pay for shipping to get it back to us.
Very helpful in every way. Had several questions about tube selection for my integrated tube home stereo amp. They gave me their recommendations and I gave been very happy with them.
I didn't know much about tubes, but Michelle helped me to get what I needed. It is a new world the tubes I got for my McIntosh C2600. It sounds awesome.
Products used:
Telefunken ECC83 / 12AX7 Smooth Plate
Been using Tube Depot for several years now. They always have what I need and their customer service is excellent! I highly recommend them for your tube or tube amplifier needs!
Products used:
Vacuum Tubes and Electronics
I´m Brazilian buyer. This week I had a big trouble with a specific item because they sent me wrong. I have sent an email to them claiming about this. They already sent me the correct item by courrier very fast.
I´m feel very confortable and safe to have business with TubeDepot.
Almir Rosalen
I was informed after paying for shipping my package hadnt even been scanned in after a week of waiting for some capacitors that it would probably be another 2-4 weeks before I would receive my package I made an order from another company the same day that offered free shipping and that order has already been received so I called that company back today (tubes and more) they shipped my capacitors out same day if tube depot cant gaurantee shipping or that you will even receive your package they shouldnt be shipping anything to anyone until they can get secure shipping this is rediculous funny one company can ship for free and send in a timely manner tubes depot charges for shipping and cant even give u a delivery date lesson learned I'll be using tubes and more from now on tubes depot is a terribly managed company
Tip for consumers:
If your a professional that has clients this company isnt for you they cant get you parts in a timely manner
Products used:
F&T capacitors from tubes and more
Thank you for your order and feedback. We apologize for any confusion regarding shipping. You reached out to us yesterday regarding this issue and we responded to your concerns notifying you that your package has been shipped and that USPS (not TubeDepot) has missed the scan on the outgoing package. This issue has been posted on our website so that our customers can make an educated carrier selection since the global covid pandemic began in 2020. You can review the details again here: https://tubedepot.com/pages/a-note-on-usps-delays We are confident that your package is still in transit and will arrive dependent on USPS delays (also outlined on our website and available for review on the USPS website). Again, our apologies for any confusion and we appreciate your business.
Michelle was very informative on tubes, help me so much. Tube Depot has always given great service and speedy delivery! Thank you Michelle and Tube Depot!
Tip for consumers:
Great place..........
Products used:
pre tubes and power
Thanks for your feedback Michael! It's our goal to provide an educated purchase for our customers. Let us know when we can assist you further. We appreciate your business!
Ordered a set of different parts required for building my amplifier.
Paid for two day FedEx shipping and received a receipt including only "subtotal, shipping fee, and total".
Products did not arrive for a week and sent an email asking for status. TubeDepot never replied.
Products did not arrive after three more weeks and sent an email asking for status. TubeDepot replied with one line stating that "one of them items included in my order was backordered".
Products did not arrive after another month and sent an email. TubeDepot never replied.
After more than 50 days, since paying for a premium 2-day shipping, TubeDepot sent shipping receipt.
My order included many items totaling several hundreds of dollars but the entire shipment was delayed due to one item.
The item was not indicated "out of stock". Tube Depot never notified of "backordered" status until I sent second inquiry a month after order date. TubeDepot delayed the entire "2-day shipping" for 2 months due to one small item from the order.
I switched to Antique Electronic Supplies and Parts Express until I finished prototype. Since starting a business, I switched to CE Distribution for manufacturer/reseller discounts.
We apologize that you were not satisfied with your TubeDepot experience. We have researched our database and have been unable to locate your order and/or email for this specific issue. We have multiple people in place to monitor our customer service email accounts and it would be highly unusual for us not to answer an email. Typically we get back to most customers within the hour. TubeDepot makes every attempt to get all orders delivered efficiently and on time. The only way expedited shipping is not fulfilled immediately is if the billing information does not match that of the card issuing bank. Our inventory levels are clearly marked on product pages, and we give the customer the option to ship backorders separately. Please let us know if we can be of further assistance.
I had received two 8BN8 vacuum tubes that were defective. The bulbs of both tubes were discolored on the interior. The tubes were promptly replaced by TubeDepot.
Tip for consumers:
TubeDepot was prompt in replace defective vacuum tubes I had ordered.
Products used:
8BN8 vacuum tubes
I didnt recieve my order, tube depot didnt apologize nor offered any assistence, instead they put all the blame on you and talk in a very rude way. Shame! Never buy from them! Do ykursf a favour...
Advice to tube depot: if your product is going to arrive differently than described, you should put a note of that in the description. If you don't, you should expect that some customers ask questions about it, and when they do you should be helpful and accommodating rather than dismissive.
I ordered almost $400 in tubes. Two of the tubes I ordered, totalling $170, were not as described on the website. The brand i received was a different, generic brand and the country of origin was different than what was sold.
I emailed customer support to let them know and they told me that it was just the boxes that were different/generic. I got the right item and I should give them a try.
Note- it wasnt just the boxes that were a different brand- the tubes themselves were printed with a different brand and country of origin. Also, if I give them a try am I going to get a refund if I dont like them?
We went back and forth about 8 times of them telling me I'm wrong and being condescending. The tubes I was sent are available for $100 for a matched pair from other sellers ($70 less than what tubedepot charged).
They offered a return label, but packing, returning and repurchasing isnt worth the time to me.
Admittedly I'm not a tube expert, but I did have the tubes checked out by my local hifi shop who told me I'd received the wrong item.
The customer service left such a bad taste in my mouth that I wont be ordering from there or reccommending them again.
We are sorry that you are not pleased with your purchase and as mentioned we are happy to accept a return for a full refund. However, we do stand by our product, as EI was the only factory that manufactured silver plate 12AX7s. Sometimes a tube type can come from multiple vendors and have different packaging and labeling - what matters is the internal construction and origin. Be assured the tubes you have received are correct. Let us know if we can continue to be of assistance.
Gain trust and grow your business with customer reviews.
Thanks for your feedback Sean! You can't go wrong with the Telefunkens. We're happy you were pleased with your customer service experience and shopping with us at TubeDepot. Let us know when we can assist you in the future.