Turo

Car given was not the car listed in the description. Could not leave seller a review because seller deleted listing. Complained to Turo how I should be able to leave a review. Instead of solving the problem and letting me leave a review, Turo was beating around the bush. There's a reason they mostly have good reviews. They try their best to silence bad reviews.

It's a scam. SCAM SCAM

They don't vet their hosts.

I have been accused of smoking with pictures taken of ashes in the car. I don't smoke. I have been terminated from Turo therefore I can't retrieve any of my pictures or correspondence with the host. I sent in the pictures that I took before I dropped it off of a clean car. They took my money and I can't get in touch with anyone. If it were a fender bender I was accused of with a scratch or dent I could possibly go along with it, however it's smoking and I was the only one in the car and don't smoke. The fact the host turned in pictures of an ash filled cup holder and console is suspicious and reeks of a scam.

Please protect yourself and don't use this company.

They canceled my first car 10 minutes before I arrived. I ordered another car out of necessity. I had to walk a quarter mile from the place they gave me directions to get to the car. The car worked fine. The day after I dropped it off, they charge my credit card $170.00 Because there was dog hair in the back of the car by the tailgate. I never even opened the tailgate and never had any dog fir near the car. It was a bogus charge which they will not refund. There is no people in the company to communicate with in person. It's all through chat and very inconvenient. Run from this company!

Terrible Customer Service - had a broken unusable car.
The host removed my bad review and I was autocharged on my credit card without consent. Customer service responses are AI generated and on the phone you get put on hold for hours.

They'll lie to you and anything else to get you to pay their INFLATED fees then leave you stranded! We were taken advantage of by a seller who wanted new tires, they canceled our insurance on the car & charged us double what they'll cost and closed the amount until we paid it. We then paid it after personally getting confirmation that our account we gain full access again after payment and they closed the account soon as we paid. Nobody can be trusted, they're all pawns used to lie to you for a single person behind a computer to screw anyone who expects fairness. I wouldn't recommend them if it was FREE

Worst customer service I have ever experienced aside from Robinhood. They do not listen, do not read the issues at hand, they respond from a general alias and are nearly impossible to reach by phone. Their call line is a joke and will hang up on you at any moment. DO NOT WORK WITH TURO. They take a huge fee and provide almost no assistance. Their timeline for damage reports are too short and they do not look at pre and post pictures of your car.

I booked a vehicle for 3 days for a total of $195. In day 2nd I decided to extend the vehicle for one extra day. Once I got back home I found that they charged me $120 for that extra day. I called turo and they indicated that the extension gets charged at a higher (much higher!) price than the original booking.

I will never book again with these crooks!

If I could put "0"I would do that. The day before my trip I got message that my trip was canceled due to car crash which I booked. I got email from support team " No worries!. And bla-bla-bla". As a result I spent 2 days on phone trying to find a car and I didn't! 1 host didn't respond, 2nd canceled saying "Sorry, I didn't check my calendar. The car is not available" Than appeared an error with payment. Turo assistance was playing in ping-pong game with me. Finally, MY MONEY was AGAIN taken from my credit card! So they took my money twice and I DIDN't get a CAR!
So now I have to spend days trying to get my money back!

DO NOT DO BUSINESS WITH TURO! A TOTAL SCAM!
I rented a vehicle from Turo for the first time. After returning from my trip, I received an email days later that I had been charged a whopping fee of $237, for a chipped wind shied, which was more than the car rental. They charged the card on file automatically. Once Turo gets the credit card, they invoice fraudulent charges. Do not give these people your credit card or banking info. The customer service is pro car owners and does not care about the users.

Will never use this service again. HORRIBLE! I would never recommend them to anyone. Please do your self a favor and use a real car rental company.
Do not get scammed by TURO!

Rented a car from 'Snardy' in Orlando, Genesit G80. Plane landed and he didn't answer my text for a half hour. After the trip he claimed I smoked in the car, I've never smoked a day in my life, and smoke was there before or he planted it. When I complained to Turo, they cancelled my account, good riddance. Never had an issue like this in 40years of business travel. Another shady host tried to get me to send her $300 for a 'security deposit', completely against Turo rules. If you like high end cars, ask a real rental company in bigger cities if they have them. They usually do and will often negotiate the price, without the fraud, drama, and harrassment I got from Turo.

Beware of rentals with Turo. I rented a van locally and a few days later after the return, I saw there was an unexpected fee, of over 100.00, debited from my checking account. Avoid them.

What began as a wonderful experience with Turo through Guy, went sour when we upgraded with his colleague Roman.

A day or so after we returned the vehicle on March 27 we were informed that we were being charged almost $300 for smoking in the vehicle and would never be allowed to rent with Turo again. This was based on three photographs: one with two Doritos that has slipped between the seats, another of the outside of the vehicle, and a third, which supposedly proved we had smoked in the vehicle, when in fact, it was silt from 1000 miles of travel and glacial hikes. At no point or we advised of any policy around cleaning the vehicle before returning it. Nor were we told that purchasing marijuana products which is legal in Alaska, could potentially result in us being accused of actually smoking it in the vehicle.

I am currently having to contest this claim with the bank, and after almost a month and a half Touro has still not been in communication with anybody to substantiate this fraudulent claim.

Sadly, I cannot in good conscience recommend Turo to anybody.

Owed 14.00 for Bridge tolls as you cannot pay at the bridge. Visa card used to rent car was compromised andby unautohrized purchase from another company. Card was locked. Called Turo and told them I had card locked and would get another card soon. They told me no problem we will extend the time for payment. The took the money from my APPLE PAY without authorization and I have no clue how they even knew I had Apple PAY...BUYER BEWARE they can access your cards in your phone.

I rented a car through them and it was a good experience until the end. The car came with 100 miles free, $9.99 per mile after. I was enjoying the car and decided to go over the 100 miles, even though I knew it would be expensive. When I returned the car to the owner (host) he went on the Turo app and put the extra miles in. I was able to view the invoice right away but it said $10.49 per mile. I asked him about it and he said he only charges $9.99 per mile. I disputed the invoice and filled out all of the required fields to do so. The next day I called Turo and the rep said the charge is $10.49 per mile, I said no, the agreement shows the lower rate and I have screenshots to prove it. She said send them via email which I did. Later that day I saw that they tried to charge my card for the original invoice! I was furious! I spent two days going back and forth with them, they never addressed the proof I had nor did they call the host to verify. I had to call the host and ask him to call them which he did, only then did they agree that the lower rate was correct.
This was supposed to be a bucket list, once in a lifetime experience for me (I rented a Lamborghini) but this whole experience has tainted it.
I hope this helps anyone who is considering renting this way to research thoroughly any and all companies who provide this service.

I used turo for the first time starting on 7/25/2022 with my husband. We used the car to drive my 84 year old mother around post a car accident for which she was hospitalized. We had been very happy with the rental and returned it on time with more gas than we had received on check in and ready to give high marks and be repeat customers. We were then notified that the host reported cigarette ashes in the car and we are being charged a penalty and kicked off the site. We do not smoke, we hate the smell of smoke, and we were not even around anyone who smoked over our stay. We were given no way to appeal this, no one to contact, and are completely flummoxed at this business model which would allow anyone to up charge by hundreds of dollars by dropping their own ashes into the car. They immediately charged us another $257 upon the false accusation. The customer is then immediately kicked off the site and given no way to appeal. I guarantee you no one smoked in that car or anywhere near that car or before or after entering that car. We are incensed at the false accusation and charge and will never use this site again. We travel very often to see family and rent cars very often. I am reporting this treatment to as many review sites as I can and to the Better Business Bureau.

I had a terrible experience with TURO.com. My wife and I made a reservation months in advance to take a JEEP to the Grand Canyon. We found out on our own the day before we left that the reservation had been cancelled two week prior due to some technicality with her license (She had used my driver's license but her email). ZERO notification or warning about this... Customer service was not helpful at that point, only offering to correct the account and license information but not replacing the vehicle rental or reservation. At this point there were only some very high-priced sports cars available for rental, to which the representative offered a $55 voucher for... lol The entire thing felt like a bait-n-switch con...

Would advise you to have a back-up rental with a traditional car service that you can cancel if TURO.com falls through. Very poor communication and customer service was not helpful. Very little acknowledgment or recourse with this company. We did manage to salvage our vacation with a last minute very high-priced traditional car rental company, because at that point TURO.com had pretty much left us out to dry.

On my trip, three of the four tires failed. Looked closely at the third, and it was a passenger car tire rated for a max load of 1929 pounds... on a Ford Transit 350 XLT, which weighs 10,000 pounds unloaded and comes from the factory with light truck tires. I payed for the first two tires to be replaced being assured by the owner that I would be reimbursed, and I used the spare on the third. It took Turo over two months to get back to me after telling me they were going to seriously look into the situation for potential action against the owner. Their communication at that point was to tell me that I was not liable to pay for any damages to the vehicle and that they were closing the case. I responded that they owed me over $400 for the repairs I did to the vehicle, and it took them another two weeks to issue that refund. With at least that resolved, I went in to review my trip, and was locked out. Either the organization is very incompetent, or they purposefully drag out cases that could potentially result in bad reviews for their owners beyond the period of time they have arbitrarily set as the review period. The owner of the vehicle in question still has a five-star rating. Unlike other rental companies, I a convinced Turo cannot effectively regulate the upkeep of fleets of cars owned by private individuals. As such, finding your drive with Turo may mean finding your last drive ever.

1ST AND LAST TIME I HIRED A CAR FROM THIS COMPANY. WHOLE MY LIFE I DONT GET HIRED AGAIN. I DID A LITTLE DAMAGE. BEFORE HIRING I GET AGREEMENT AND BUY THEIR STANDARD PROTECTION PLAN. BUT THEY IGNORED THIS AGREEMENT AND WANT TO PAY WHOLE DAMAGE COST. THEY DOT GET DOING THEIR ANY RESPONSIBILITIES. THEY ARE LYING TO ME EVERYTIME.

I am currently on the phone fighting over a refund due to the many lies I have been feed. This is not my first trip with Turo, but will for sure be my last. My car was in looked to be in okay condition when I picked it up. Looks can be deceiving. First the oil change was needed the day after I rented the car, and I only put 125 miles before that, then the low coolant light came on, and then the battery died. I called roadside assistance, and was told that even though I was 92 miles from where I picked up the car I would still get a car. The tow truck gets the car, and I call the cancellation team like I was told to. They tell me they can not get a car to me, but that they will allow me to get the car, and then charge me extra to return it to the airport I was flying out of. I got upset yes, but did not curse or anything against the CSR, but they still hung up on me. I called back, and was offered $50 Uber credit. I was offered a full refund since the credit was not enough to get me back to the airport. These calls ended with me being told a supervisor will follow up. Nothing, and every time I call back I get a different story, and no supervisor and guarantee a call back. Do not consider renting from them.

I had a terrible experience as a Turo Host! We are in the SLC, Utah metro and started with a minivan. It was profitable, so we got another one, then tried a luxury SUV to appeal to the skiing visitors. The first 3 trips went perfect with raving reviews, but the third lost control in a rainstorm and got in an accident. Turo refused to process the damage claim, because my safety inspection was 3 months old. The claims adjuster also advised me that they could deny the claim, because I didn't have a photo of the guests Driver's License and photo of the guest holding the Driver's License. My personal insurance would not cover the damage, because the accident occurred during a Turo Trip. The damages we over $18,000 and we were stuck to cover the bill out of pocket!
As we started this Turo Host experience, our current bank and insurance company would not consider being associated with Turo, this was my first ignored warning. The fine print in Turo's agreements gives them several loopholes and I haven't figured out how to hold Turo or their Guest accountable. The agreements include a no-lawsuits clause, so I cannot sue Turo. I have requested arbitration four times with no response.
The risk of have any vehicles on the road, driven by strangers, with practically no insurance is way too high to be considered. I discourage anyone from becoming a Host. If you are already a host, I encourage you to cash-out your assets before they get totaled without coverage.

ON 12/29/2023 MY CAR WAS TOTALED BY A TURO ASSOCIATE IN MALDEN MA. THE CAR HE WAS DRIVING WAS ALSO TOTAL HE HIT 2 OTHER CARS. THE INSURANCE COMPANY TRAVELERS AND THE LIABILITY IS 5000 THAT WILL BE SPLIT BETWEEN TWO OTHER DRIVERS. I AM FIGHTING THIS AND ITS NOT FAIR THAT GET TO WALK WAY FROM THIS ACCIDENT AND I AM LEFT WITHOUT A CAR. THE CAR THAT FLIPPED OVER WAS THE TURO CAR AND MY CAR WAS PUSHED TO THE SIDEWALK - ALL HE WAS CONCERN ABOUT WAS HIS CELL PHONE

I went to BC for fews days and rent a car. I bought some weed and never smoked in the car. Then the owner charges me 250 USD for cleaning fee as he said I smoked in the car. The only proof he got is something like 5 grain of sand that was on the seat. He says its ashes and its obvious I smoked in the car. Then Turo kindly ask me if I have PROOF, that I DIDNT smoke in the car, once I am back in Montreal. I got scammed 250USD and they keep emailing me to say they have the best interest in helping me and ask me for these proof. Basically, anyone could say you smoked in the car and charge you 250USD. I am telling everyone not to use Turo since, worst service I got. Who rents a car for 3 days and smoke weed inside, come on...

I have rented from Turo successfully twice. Both rentals were complete without any problems. The cars were exactly what I expected and I had absolutely no problem. I will definitely rent again.
HOWEVER, one reservation was scheduled to begin at 8 am. The host tried to contact me on Turo, which I did not see, and then called Turo who canceled the reservation without my knowledge (the reservation was for an entire week, and was made weeks before), without ever attempting to reach me on my cell phone. So when I checked on my rental (thinking it would be available after all I had reserved it for a week). I was informed I did not have a car, and it was already rented elsewhere.
Since then, I have learned that Turo not only had my cell number (that's how they identified my account) but so did the host. NO ONE called or texted my cell phone. The host then blamed Turo for canceling and re-booking. However, I also learned, she did not have to report that I was late, but chose to.
This could have gone so much better if they had just texted me.
She lost the week-long rental, but I found an excellent car with a really accommodating host.