Twigby

Where do I start? Five attempts to bring a new iPhone 6s Plus that was a gift, and existing SIM card, to start using Twigby. Customer Service is nearly useless as CSAs have no technical knowledge so they are not helpful when something doesn't fit their little boxes.

First it was a field on their form that rejected my correct legal address, then the site called my SIM card "invalid" when it works fine in my phone, and then the chat thread ran off the bottom of the page so I could no longer read responses. That happened two times (2 different devices). My previous chats and partially filled in forms were not saved from one session to the next so I was forced to start at the beginning of the whole process. This might be defensible if I was not a customer, yet I was told each time to sign in to my account. That meant no one had a record of previous efforts to solve problems... meaning starting from scratch to explain everything to a new CSA.

I will be warning everyone I know to avoid this horrible company

DO NOT USE THESE CROOKS!

They will charge you for overages when you have overage protection ON and say you turned it off when you didn't...

And forget the 30 day try and if you don't like refund guarantee... they won't give you that back either... CROOKS total & complete CROOKS!

Previous to me trying to leave Twigby I would have given them 3 or 4 stars. My experience trying to port my number away from them to a better carrier has been so horrible that I have now gotten the BBB and the FCC involved.

Twigby doesn't work with voicemail on the Galaxy S10. It never has. I am never notified when I have voicemail and I have to call my voicemail a few times a day to check it. I got tired of this and decided to get service with a different provider.

That was in late July.

It's now mid-September. I have tried three different new carriers and have made over a dozen porting attempts. I have had Twigby chat (the only way to talk to customer support) tell me so many different lies about why my port failed that it is dizzying. My top favorites include:

- my address is '123 Main st'... which is obviously fake

- my address is out-of-date from 3 years ago... even though it's been updated in my account settings for 2 years. The address they claim I need to update isn't even accessible to me on my account settings, but I have to update my out-of-date address (that I cannot change or access) to my current address to transfer.

- my address said "SouthEast" instead of "SE"

- my address had the wrong zip code (it was correct)

- it's [insert carrier here]'s fault, not Twigby's.

- my information must be wrong with my new carrier, even though I provided my new carrier literal screenshots of my Twigby account information

The FCC served Twigby yesterday, so it'll be interesting to see how quickly they change their tune now that a government overseeing body is involved.

Basically their service is 2/5 or 3/5... as long as you NEVER EVER EVER want to leave. As a customer retention tactic this 'we refuse to port your number out in direct violation of federal law' garbage has gotten real old and can't possibly be working out for them long-term._________

UPDATE: Two days after Twigby was served official notice by the FCC, all those pesky "errors" suddenly cleared up, my information was mysteriously now correct, and my port to another carrier went right through. Amazing how they were able to so suddenly fix all their issues!

Could not activate phone purchased from twigby. Rep said they don't service my area. Verison tower 3 mi.