UK MobileStore

I ordered a charger and lead and it wouldnt fit. Cannot get an answer from them I have sent 3 emails. They dont want to refund my money. Moneygrabbers. Never again will I order from this rubbish company. Avoid at all costs.

Ordered Mh750 headphones for Sony XZ1. Originals had packed in and had ordered 2 from eBay only to find they were fake items and did not work with phone following a system update from Sony to block unofficial headsets on their hardware. Ordered from UK Mobile store then read a load of horror reviews. Suffice to say I was not holding out much hope. Items arrived within 2 days, they work with the phone and are genuine quality goods. The bad reviews must be indicative of an issue with this company as there are loads of them. However my experience was very good.

Had to give 1 star to be able to leave a review but believe me I'd have given zero if I could. Just awful. I ordered a case for my new phone unfortunately without checking online reviews first. Lesson learnt but luckily I paid through PayPal. Phone case not delivered and despite me asking for a refund they emailed to say they would send me a replacement. Case raised with PayPal and within hours I had my money back. If I hadn't paid through PayPal then I doubt I would have had a refund or a phone case to show for it. Bunch of charlatans

I placed an order for an item through this company and after waiting a period of time for the item to arrive it never arrived so I contacted via email to ascertain where the item was.
I was told that I could have a replacement once new stock had arrived with them and still after a period of time the item never arrived.

I then made a phone call to ascertain what was going on and where the item I ordered was. During this conversation the member of staff insulated me and called me a dumb slag.

I am absolutely horrified, disgusted and seriously upset by such behaviour!
How you can allow your staff to talk to customers like this is totally unnacceptable!

I have the same problem as the other users on this website. I ordered a replacement Samsung battery and never received it. Could not get a refund; posted a Trustpilot review on the company stating the same, and the owner said that he would only give a refund after I change the rating from a one star to a five star on the review site.

I am blessed to have used Paypal. Submitted a claim via Paypal and then escalated it; Paypal got my money back. I doubt I would have gotten it back if I had not used Paypal.

Do not use this vendor.

Ordered a samsung phone case for almost £40 and they sent a screen protector (piece of plastic that lasted 2 minutes!) worth £10. Emailed them and they took ages to reply, eventually when they did they want a picture of what id recieved, so sent them one, last ive heard from them! Ive emailed and called, no answer! Im absolutley outraged that they treat people like this, PURE SCUM! Do not use them!

Sent a faulty battery that was swollen. Was told to return at a cost to me. Returned but not refunded. Had to raise a paypal claim and still wasn't refunded for the postage to send back. Avoid them as they are rip off merchants! They are legally obliged to pay return but they wont. Have reported to trading standards.

Ordered a charger for my moto g phone - which exploded when plugged in! Company ignored emails and phone doesn't get answered. Resolved it through paypal but still cost me in tracked postage to return. AVOID AVOID AVOID

Bought Samsung Wireless charger. Delivered wihin 24 hrs, but it instantly showed 'Chaging paused'. Spent £40 travelling to nearest Samsung Store and service centre believing it was my new S9 phone at fault. Full tests carried out. Phone perfect, charge faulty. Contacted UK-mobile store has hadn't received any email when ordered with any reference. They queried but eventually found it, now don't answer emails. Avoid this company at all costs. Definitely not reliable and previous adverse reviews are so quick. Wish I had seen the reviews before I ordered. Seemed from the site reasonable size company with wide range of products. Clearly not so. Live and learn.

This company is the worst I've ever had to deal with.The managing director having a conviction for selling fake goods doesn't exactly inspire confidence.
First of all they sent the wrong item. When I asked for a RMA they told me to just put return to sender on it.The post office wouldn't have that as it had been opened.
I received the correct item which then turned out to be faulty. After a couple of emails they finally sent the prepaid returns label. I returned both items the same day.
Since then they've ignored all my emails & not refunded my money. I've had to do a chargeback through my bank.
For future reference to others; if you have a visa card (credit or debit) your bank will do a chargeback. I thought it was just credit cards.

Go away as far as you can from these criminals! They are stealinf your money and time. I hope the police will go there and just simply close the whole branch down. Ridicolous that theye kind of thing can happen in 2018.

Disgraceful company. Fake Samsung battery, problems in receiving the item. Then problems with communication, then returned item recorded delivery as I knew they would say it wasn't received. So when I heard nothing back after the item was received, I tried continously to contact them. They gave me every excuse under the sun and now they have just resulted in completely ignoring me. So I am now out of pocket for the product, the cost we return postage and my refund.
AVOID AT ALL COSTS.

Ordered earphones from them. Received them damaged. Sent it back to them end of January and since them I don't have any feedback from them. I have sent 3 emails in the mean time, but still nothing! Unacceptable! Absolute rubbish and still waiting for a refund! Marin BARGAN

Warning do not buy any thing from this company they will rip you off
I purchased a so-called genuine Samsung charger over 3 weeks later still no delivery? I emailed then 4 times so far still no reply.
They dont even have a contact number,,,,,,
Dont believe any positive reviews they are quite clearly fake if you go to all other review sites they all say they will take your money and not post item
BUYER BEWARE DO NOT SEND THEM YOUR MONEY YOU WILL NOT GET YOUR ITEM
I would give zero stars if i could

Sent a screen saver back for S9 which was not correct size. UK mobile confirmed they would give a full refund. Still waiting after nearly 3 weeks.
Dont use this unprofessional company.

Like many others, I ordered a charger for my phone which didn't work. They refuse to pay return postage charges as they're legally obliged to.

AVOID.

Horrendous company. Purchases a wireless charger and they sent the wrong one. Informed them of this so they provided me with a return postage label (which was not tracked) I shipped the wrong item back but heard nothing, every time I chased then I was told 'we will check warehouse in the morning', then nothing. I raised this through PayPal but because the label they provided me doesn't cover tracking I lost £33. ABSOLUTE FRAUDULENT COMPANY, AVOID AT ALL COSTS.

If I could give zero stars I would! I attempted to return the faulty products within two months of purchase, initially there was plenty of communication albeit a bit slow. They agreed for me to return the products for it to be replaced. Unfortunately this is where it all went wrong! After returning the product UK mobile shop stopped responding to my emails. I returned the products back in October 2919 It is now three months later and they have decided to delete my account from their website. This is incredibly childish behaviour from a company and they have currently got property I have paid for and are refusing to either return it or provide a working alternative.

It is now three months later and they have decided to delete my account from their website. This is incredibly childish behaviour from a company and they have currently got property I have paid for and are refusing to either return it or provide a working alternative.

Whilst these guys may be cheap you get what you pay for in customer service. Avoid like the plague!

Item is a cheap, foreign, knock off which didn't work. Customer service is atrocious; when I rang up to ask for a refund the South African bloke who seems to be their main customer services representative was rude and put the phone down on me.

Seems everyone on this site is saying similar. Wish I had checked here before purchasing from them.

WILL NEVER BUY FROM UKMOBILESTORE AGAIN!

AVOID AVOID AVOID! Horrific company to deal with!

Just wished I had read all these reviews before ordering from the fraudulent, scamming, business!

Items received were no good and so returned them under their "no quibble" 14 day return policy. Conveniently they claim not to have received the items despite all other mail that day from our nationwide organisation being delivered without problem.

SCAMMERS! AVOID AT ALL COST!

I bough a replacement battery for my mobile phone but when it arrived it was worse than the original bettery that was over 5 years old.

I tried to contact them, which was impossible as they never responded to any of my emails or messages left on their web site messaging service, There is no contact phone number so you cannot talk to anybody, and even if you could I doubt you would get very far. There are no other email addresses other than *******@uk-mobilestore.co.uk and they never responed to. Any emails sent to this address.

Their web site explains that faulty goods should be returned but don't specify the address to which they should be sent. There is no proper returns procedure, you don't get a return ID or anything like that, and you have no idea whether goods returned will ever be acknowledged. It is just awful. Once they have your money they really don't care - you're on your own.

Companies which treat consumers with such contempt should be shut down. You have been warned - please, for you own sake, DO NOT buy anything from them.

DONT GO NEAR THIS COMPANY, THEY ARE ABSOLUTELY CROOKS. I BOUGHT 3 CHARGERS FROM THEM AND NON OF THEM WORKED. I WROTE TO THEM SEVERAL TIMES BUT NO REPLY. ONE OF THE CHARGERS ACTUALLY DISCHARGED BY FONE. SERIOUSLY DONT BUY A THING FROM THESE GUYS THEY ROBBERS

Ordered for next day delivery as memory sticks required urgently. No next day delivery, tried calling and e-mailing no answer from either. Following day still no delivery, called not answer, e-mailed again saying I want a refund.
TERRIBLE SERVICE NOT SURE THIS IS A LEGIT CO.