UK MobileStore

I bought a battery replacement for my lumia 930 smartphone from these guys. The price was surprisingly good and they had all the right Nokia part numbers. I thought "hey, these guys must have some 'new old-stock' of these", so I bought one under the impression it would be a brand new item.

Unfortunately, it wasn't. That could hardly be further from the truth. I should note that at no point was there indication on their site listing that this was for anything other than a new and genuine part. I should also note that on checking their listing for the item again, any mention of "new" and "unused" have mysteriously vanished. Hmm!

The item was certainly an genuine Nokia made battery, but it wasn't brand new. Indeed, it just came loose in a massive DPD bag (with the 'packaging' box just floating around inside the bag, totally separate from the battery!) and was absolutely covered in crud, debris and detritus. It looked as if they had pulled it from a heavily used phone and just threw it in the bag without cleaning or inspection, packaging or even paperwork.
I'm not even going to test this battery, it's that disgusting. It wouldn't surprise me if it was either totally dead or if half the cells wouldn't hold a charge.

These guys are, at best, cowboys. Stay away.

Contacted customer services as headphones hadn't been received after almost a fortnight - delivery service poor as Interlink said they couldn't find address (though other delivery services could). Also they were given save place to leave parcel. UK Mobile Store said they had contacted Interlink lots of times - but we still weren't receiving deliveries. I was then contacted by UK- mobile store after I had given them 1 * review on Trust Pilot. He did not like it when I said that ultimately their company was at fault and needed to chase it up until resolved as I bought the headphones from them, the online retailer. He lost his temper and was racist and sexist in his abuse towards me using appalling swear words before slamming the phone down on me! Then sent me emails saying he was going to take me to court and claim damages! DO NOT BUY ANTHING FROM THIS COMPANY - truly shocking!

If I could give zero for this disgusting site and named Ahmed I would. Charger Not a legitimate Samsung as he told me. CAUGHT FIRE. Wont refund me keeps fobbing me off. STAY CLEAR.

I did not receive item when I asked for a refund they threatened me with court action. Donna not order from this company

I ordered an item on the 10/6/18. This was never received. I have emailed twice (2/7/18 & 28/7/18) and have had no answer.

Please read reviews before order it's fraud company I can't explain just because they put me in stress

Bunch of fraudsters stay away from company ordered item never arrive due sent emails no reply you have been warned bet they are run by Asians

Bad delivery
Pricey
No customer service available
Delivery was delayed and they did not compensate
Stupid ali,

Sent damaged battery, ignore emails, don't answer phone calls. AVOID
Sent damaged battery, ignore emails, don't answer phone calls. AVOID

This has to be the worst customer service i have ever experienced. I recently purchased 2 mobile phone batteries of which one was faulty, i contacted uk mobile store explaining the problem i was having with my battery hoping for a replacement... 7 / 8 emails later and still no response i became very frustrated and asked Paypal for help at which Paypal opened up a case on my behalf to resolve any issue and asked that i communicate. I emailed Uk Mobile Store again explaining that all i ever wanted was communication from them, VOILA, they MIRACULOUSLY returned my email ( WHICH I WOULD LIKE TO ADD IF THEY WOULD HAVE DONE THIS IN THE BEGINNING I WOULD NOT HAVE RESORTED TO CONTACTING PAYPAL) On this email requested that i close the paypal case and return the battery for a refund BUT THEY INSISTED that they could only do this if i closed the case first as paypal wouldnt allow them to make a refund if a case was still open. This did not seem right to me, i felt they were trying to pull a fast one plus i DIDN'T trust them enough to do so, therefore i called paypal and they said this was not correct and to continue through themselves and return the item with tracking info and they would see to the rest. I would have been happy receiving only a partial refund as i did only returned one item AND PAYPAL knew all about this... Upon Uk Mobile Store receiving my item they then emailed me this time threatening small claims court as they said i was requesting all of the money yet had only returned one item... like i mentioned previously PAYPAL was well aware of this due to my honesty with them and yet still awarded in my favour the FULL REFUND of both items. I suppose that is what you might class as "what goes around comes around". I would like to say A VERY BIG THANK YOU TO PAYPAL for their help during this frustrating time and A VERY BIG NO THANK YOU TO UK MOBILE STORE.don't be fooled... Their communication is fine before ordering but if you have a problem you may as well fall off the face of the earth as you wont even exist.

Fraudsters - stole my money and did not provide the goods!