UltaReviews 535

I stand on the first assessment of my review. They sent out a replacement shadow in the exact packaging they sent out the original palette. That Palette also arrived damaged. I sent and email in regards to not wanting them to send anything else. I'm finally just done with them.

Update: ULTA contacted me through email and apologized for the service I received. Offered cash back and giftcard which I accepted. I will not change the rating because it is what happened, however I updated to show they did reach out to solve the problem.

I'm trying to change my address since the day I bought it, they don't have customer support, you call them they don't answer, you send an email they don't answer, you talk to the chat but it's an automatic message, now they're saying no you can cancel because time has passed, before time has passed I tried to get in touch, but no one helped me, I have all the evidences.

They say they'll send you an email but they never do

I ordered two items. I received one. Mistakes happen. I tried the chat (bot) feature which asked me my name, order number etc. I texted all. It asked me my name (again), I texted it. It asked me my order number. I texted it. Then it thanked me and hoped the problem was solved! I tried this three times with same results. So, the. I emailed customer service with order number, the missing item number, screenshots of my exact order and what was received, all my contact info. I waited two days and received a response.asking me for my name! I responded again with the full information of the order number, all my contact info, and the exact order. Next day I received a response (with my previous email showing with ALL my info) asking my for phone number. Prior email showed it in the reply chain.

Obviously, there is no actual human we are talking or emailing. This is so frustrating. I was a premium customer who spent hundreds at Ulta every few months. Over a simple $25 mascara they have successfully pissed me off. Good job dummies. You lost a customer.

This review is for the customer service line, every time i call I'm on hold for over 30 mins just to find out why my reward points haven't been applied to my account and no one ever knows anything. Same story each time.

Spent hours in store scanning all my products to purchase for curbside pickup because my card strip is broke and won't swipe.
After selecting the store I'm in for pickup the app decides to ship to my house!
Guest services says they can't cancel even though the order was made over an hour ago. I can't take my products home I paid for. I drove an hour here and I've been waiting outside on guest services line for over an hour now waiting for help I will not get!
I can't even cancel my own order to try to repurchase. I'm livid. Never again and now I'm on hold forever waiting for the corporate number. This isn't okay with me at all.
The employees did the best they could to help they saw what happened even I selected in store pickup! Oh great and now after being on hold for over an hour I am disconnected again because she didn't wanna give me the corporate number. I don't think I will shop at ulta again!

This Website is total scum.
I've encountered an error during checkout twice, resulting in the failure of my order completion. However my account was charged for $42.89 every time. Adding to the frustration, the support team seems to be conveniently ignoring my ticket, so it is impossible to get a refund. This experience has led me to waste nearly $86 for absolutely nothing.
If you have extra funds, I'd strongly advise considering a donation to charity instead. Otherwise, you might find yourself falling victim of Ulta Beauty scammers.

First of all Ulta stores that I've visited is great, but online I've experienced something I've never experienced, I ordered an item, went through all the prompts and hit the proceed to check out, it stated try another card, I knew my card was good and had available credit, so I hit the proceed to check out several times, not knowing it was like I ordered this item several times, I called online customer care, I was told they didn't see where I placed the order, I asked could they help me place the order, I was told no, I called Ulta they saw where looked as though I placed the order several times, I told them on several calls it wouldn't let my order go through, I was told my Ulta card was in good standing, I asked could they take the extra items off they couldn't, I called comenity bank for Ulta payments, the nice lady told me she saw what happened I was sending it to a different address than my address, it's a gift, I've done this before, she couldn't help, I was told I might can go in the store and try buying the item but have money incase my card didn't work. I've never had any problems like this, what am I to Ulta haven't helped, I'm very disappointed.

I recently had the pleasure of shopping on ulta.com, and I couldn't be happier with my experience. From the vast selection of beauty products to the user-friendly website, everything about my shopping journey

Tarte Shape Tape Concealer I got from Ulta is a staple in my makeup bag. It covers imperfections flawlessly. The store was well-stocked, and the staff gave me tips on how to use it.

I shop at ulta all the time and I've never had a problem with workers are always super friendly and helpful But the store in El Segundo was a horrible first bad sign was nobody said hello or welcome went up to counter to ask for help I was pointed in the direction where I needed to look for it myself still couldn't find it the girl at counter said I will send someone over I waited more than 5 minutes I still got no help I gave up went to pay my stuff I mentioned to cashier about poor service she just sorry charged me and sent me on my way I left upset

Aa a consumer and a woman, I want make up brands to represent women. Having a man dressed up like a little girl to promote the brand is abhorrent. I will be shopping IT cosmetics direct moving forward.

Placed a large order, never delivered. Called Ulta, they were insensitive to the amount of money I lost placing my order and told me there was nothing they could do.

Ulta shipped my package to the wrong address, to my physical/billing address instead of my P.O. Box. I just received a package from them a week prior with no problems. Now they sent this one, it ended up at the wrong post office. And they will not reship it back to the right address at all their saying they can only refund my money … I ordered my second package on a day they were giving a 5 piece gift set away with a $65 purchase so now I'm not getting anything and they will not give me any choice to still be able to get the gift set! Absolutely ridiculous. And the people that work for customer service are terrible! The two I talked to atleast. Very disappointed and will never order from Ulta again.

Ulta has a rating of 3.27 stars from 540 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ulta most frequently mention high end, beauty products, and rewards program. Ulta ranks 13th among Skin Care sites.

I just ordered a dermalogica face wash and it said a free full size moisturizer comes with it because of the price I spent... instead they sent a 5 dollar mascara instead of the free moisturizer. This isn't the first time something like this has happened while ordering off site! Do not post those offers if you cannot send them!

I've been a loyal customer of Ulta for years. However, the company has really disappointed me in about 80% of my transactions over the past year. My last order came with a shattered candle, which spilled glass all over my floor and cut me when I opened the package. I cleaned that up and let Ulta know, and then they resent the package where the SAME ISSUE HAPPENED AGAIN, resulting in dangerous broken glass all over my house AGAIN! They were supposed to contact me regarding an investigation of this due to the severity and danger of the broken glass, but I have not been contacted since. Now I received another order and multiple items are missing, resulting in my having to contact customer service AGAIN. This is ridiculous and disappointing.

Glitchy app and same glitchy website. Impossible to connect PayPal to pay - just kicks you back to check-out page. They won't allow you to place an order if you are traveling and trying to do it outside of USA even though it is not mentioned anywhere and even though you try to pay with your American bank cards. Customer support tells lies and many of the "specialists" have no clue what's going on and just give random reasons and excuses that have nothing to do with an actual situation.

Just stop with the catchy emails and coupons. You exclude all the brands everyone wants to purchase from your 20% off. If you offer a coupon, make it valid for what your customers want to purchase. Trust me, there are many other places to shop for beauty products.