I like shopping at Ulta. The sales people on the floor are there to help but not in your face or pushy. I absolutely LOVE Ulta! Their brand of makeup is awesome for the price and they have the best points system!
I used to love Ulta Beauty, and could count on great packing and prompt shipping times. My last two orders contained items in bottles. They were shipped in bubble mailers, and the plastic bottles a little dented. I won't shop there again, and don't recommend them.
I haven't shopped online yet, but I've gone to the store near me a few times. I should go more now that I can get reward points. There are a few items I have in mind but I don't think they carry the brand I'm looking for, Saint Laurent. Customer service is decent.
The product selection at Ulta Beauty is amazing, but their pricing is too high for standard middle class and low middle class families. Some women and men of all classes like to maintain healthy hair and skin it's unfortunate that their pricing isn't more affordable. I also wish that they had more natural (instead of chemically-latent) products were available to choose from.
So me and my step mom have been trying to place an order and it says card info is wrong so I put in my credit card again and it say unable to fulfill order so I just said whatever apparently those two times it took money from my credit card and I still have yet to get it back. And best part is I'm just getting the run around this store is not my favorite anymore. I'll take my business elsewhere!
Ulta sent a catalog to my address for someone who moved away about 10 years ago. Customer Service would not allow me to stop the mailings, because I am not the customer. They wanted MY account data, which I refused. I have gone through live chat, emails and messages on Facebook, but after DAYS, no one will remove the person from the mailing list for such a simple request. This is the worst business practice I've ever run into.
Ulta is my go to store for not only my beauty needs but also my hair products. Their customer service is amazing which is very important to me. I am greeted the moment I walk into their store and am always asked if I need any help. If I do, every associate knows their products extremely well. Ulta has great sales and a wonderful loyalty system that is in itself would keep me coming back! Last but not least, their inventory... they have it all to take care of my needs!
Good luck dealing with any issues if you contact them via chat. When you have to ask 4 times for their location, this should give you a clue of what you are dealing with. They play dumb, answer questions you didn't ask and ignore the questions you need answered. Maria in "Guatemala" is so far beyond unhelpful. It is hard to imagine someone can be so uninformed and unhelpful you almost think they are pranking you. Unfortunately it is real! My 4 year old nephew can provide more help than these chat reps. Maria is the 4th rep like this so it is not just a fluke. Sad what companies will do to save a few $$$ and hire idiots. No chat option is far better than these reps.
HORRID customer service! Ordered online and was sent the wrong item. Was told I need to either make the 30 minute drive to the nearest store and hope they have the correct item to exchange or pay for both shipping and tracking to return it. They would request a prepaid label but it will take 2-3 days to learn if it has been approved. Speaking with a supervisor is another 24 hour wait. Seriously? I was sent the wrong item so why is it this difficult to get what I ordered and paid for?
I have to admit the samples and reward program is better than Sephora but the downside is that they lack a lot of key luxury products. I've never had a negative experience so far, just wish you had more diverse products.
Love Ulta but it screams lack of corporate support to me!
I have a huge background in corporate sales, product research, and customer service... and shorting your on-floor sales staff is a recipe for disaster. When the customer walks in and there is no one to help them, eventually it will catch up to you. Your floor staff needs to be focusing on helping the customer, not restocking or straightening, because they don't have enough help to do it! Everyone is stretched too thin!
I have been purchasing makeup and skincare goodies from Ulta for a few years now, even have a card. The website is kind of weird to use, but I always manage. Shipping has been quite slow but due to the current pandemic, I do understand. A website overhaul would be great for them, as I don't really frequent my local store as I've only received horrible service the last few times I went.
I love shopping ulta online. They have fantastic gifts with purchases and sales. Ulta also has one of the best rewards systems around. Also their events, like 21 days of beauty, offer some great deals. Ulta definitely has a variety of brands in one place.
I gave ulta a 4 because I wish the free shipping minimum was less and in store experiences leave a bit to be desired. I try to only go in store if it's absolutely necessary, otherwise online is the way to go.
Just stop with the catchy emails and coupons. You exclude all the brands everyone wants to purchase from your 20% off. If you offer a coupon, make it valid for what your customers want to purchase. Trust me, there are many other places to shop for beauty products.
I just ordered a dermalogica face wash and it said a free full size moisturizer comes with it because of the price I spent... instead they sent a 5 dollar mascara instead of the free moisturizer. This isn't the first time something like this has happened while ordering off site! Do not post those offers if you cannot send them!
I have had a couple of incidents with Ulta where I felt like they were just sending canned responses but in the end they came through and it is hard to beat their rewards program and variety. Customer service could use a bit of improvement but all in all pretty satisfied.
I love there makeup and the selection of products. The customer service was wonderful as well. I have shopped there many times in the past, and will continue to do so. Sometimes I just go and look around and we have one a bit farther, but presently they are completing a store just down the street from where (Thank God) I live which I great for me however no so great for my husband.
Don't order for delivery if you need your items soon. Always excuses as to why order hasn't shipped. Will not order online for delivery anymore. 3 strikes Ulta delivery is OUT! Only shopping in store, if that. May use Amazon Prime or product sites.
Ulta is one of the best retail stores for your beauty and self care products. From hair to skin to make up, they have it all. And the best part? Everything is listed at an affordable price and they always have deals and promotions going on. AS of right now, be sure to go in store or online and participate in the 21 days of beauty where high end products are discounted at an insane amount. The employees will always help get you right.
I like shopping at Ulta. The sales people on the floor are there to help but not in your face or pushy. Great selection. They don't mind if you try several products. I love if they are out of something you can still buy it and they will ship it to your house free. They gladly accept returns with the package and the receipt. Make sure you keep those until you know you are happy with the product. Great company and excellent customer service.
Overview
The overall reputation of the company reflects significant customer dissatisfaction, particularly regarding its online order fulfillment and customer service. Common complaints include delayed shipments, unresponsive support, and unresolved issues with missing or damaged products. Customers express frustration over the perceived incompetence of service representatives and a lack of accountability in addressing their concerns. However, some positive remarks highlight the company's diverse product selection and rewards program. Despite these strengths, the prevailing sentiment indicates a need for substantial improvements in customer service and operational efficiency to enhance customer loyalty and satisfaction.
This summary is generated by AI, based on text from customer reviews
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