Unfitted

We are delighted with our new kitchen from Unfitted. After looking around we went with them as they seemed to be one of the only kitchen companies that was attuned to our requirements whilst offering a good quality product at a price we could had budgeted. It was straight forward from the start, Mark initially came round to the house to design the kitchen and was quick and efficient, without rushing (he spent over two hours with us taking a very thorough brief so knew exactly what we were looking to achieve. Unlike many of the other companies we had tried who only provide standard size units, with Unfitted we got a beautiful bespoke kitchen that suited our needs. Mark offered sound advice and the process was hassle free throughout. They delivered the products on time and as specified and the fitting was trouble free. Mark was really helpful throughout the process and always returned my calls quickly. I would have no hesitation in using them again.

Everything we wanted was incorporated into the design, perfect colour matching and styles (Mark revisited us twice to make sure that the colours we had initially selected were going to match the rest of the house after I had a nervous moment.
Everyone has been very helpful.

We decided to go with Unfitted because they offered us exactly what we wanted in a very awkward kitchen. Very happy with our new kitchen and the installation. Everyone was so helpful from start to finish and thank you Mark for the great cooking tips. Good luck with your extended workshop - we'll be back in touch later next year for the bathroom furniture.

We wanted to drop you a note to say how pleased were are with the kitchen, it really does look and feel fabulous. We really appreciate all the time and hard work you put in. I really couldnt imagine any other company being so easy and friendly to deal with. Thank you Mark & Maria for being so helpful throughout the process (especially as in retrospect our timescales were pretty tight!) and insightful on the design side, and thank you Richard its great to see a real craftsman at work and your attention to detail was so impressive

They changed part of our order without telling us, then didn't make the changes that we asked for then told us that there was nothing they were willing to do to rectify their mistake. Communication seems to be a big problem, make sure you check the paperwork very thoroughly. I had mistakenly assumed that because i had communicated something to the owner/designer then it would be taken on board

We thought we were buying a solid wood kitchen, it is not, far from it. The list of errors and problems that we have with our kitchen is too long for me to write. We've been left with a kitchen that doesn't fit the space correctly, incorrect handles, wonky drawers etc etc etc. They have stopped communicating with us now! The people are nice, but I wanted a really good solid wood kitchen and what I've got is an absolute joke.

Having researched bespoke kitchen suppliers and wishing to support a local business, I contracted Unfitted to design and fit my new kicthen. My initial experience with Richard was really positive and I felt confident and excited about the project. What I am left with is a kitchen which reflects decisions made by Unfitted without any consultation with me, a lazy finish to the units, and a paint-splattered floor. I have spent several months trying to resolve this privately and fairly with Unfitted, to no avail. I'd advise against using this company whose delivery does not match the promise, and where total lack of communication on their part has left me with a kitchen I am less than pleased with.

Thank you so much to the entire Unfitted team - we love our new kitchen! They made the entire process so easy. They are all professional, friendly and highly creative. I would thoroughly recommend them to everyone.

I thought Id share my experience dealing with Unfitted. My lovely new kitchen is fully installed and in use. I am very happy with my kitchen and with every aspect of the process from design to installation. Everyone comments on how lovely it looks and on the quality of the build - you should be very proud of your product and service.

Thanks again

Kate

Really just to say how thrilled we are with our 'new' distressed finish kitchen, through all the stress with the builders in the rest of the house, the kitchen made it all worth while.

Thank you to all involved from the very beginning, when we walked into 'Unfitted' in Moreton in Marsh - to the final men who fitted the granite.

Very many thanks.

Joanne Powell

We are so delighted with our kitchen from Unfitted. We took a bit of a risk arranging everything remotely (as we were living overseas) but everything went really smoothly and we are very happy with the finished product.

We shared our ideas with Richard the designer over email and he put together a perfect plan after just a couple of tweaks. Unfitted were always extremely responsive and helpful with our questions. The office and kitchen fitters worked well with the team building our new kitchen to ensure that everything fit perfectly. The units have all been made to a really high standard and completely met our expectations. We are really happy now to have our dream kitchen and sincerely recommend them.

Nothing was too much trouble for Mark and the team at Unfitted. From the initial site survey, designs, a visit to the showroom and workshops near Cheltenham, revisits to our home to check measurements, meet the contractors and finalise colours (I did need help as there's so much choice), we were updated and informed all the way through the process.
The kitchen and fitters turned up on the day agreed (highly unusual nowadays) and a week later the quartz marble worktops had been templated and fitted and the kitchen finished.
I really shouldn't have worried because two neighbours in our street had kitchens from Unfitted and so they came highly recommended. Thank you.

Really just to say how thrilled we are with our new kitchen, through all that stress with the rest of the house, the kitchen made it all worth while. Thank you to all involved from the very beginning, when we walked into the 'Unfitted' in Moreton in Marsh - to the final men who fitted the granite.

Very Many Thanks

Janet & Michael Powell

Thank you so much for all that you did to ensure that we were up and running in time for Christmas.

The kitchen is fabulous, and is meeting universal critical acclaim. We are thrilled with it and with the quality of the workmanship.

Nothing was ever too much trouble. Mark visited us four times to discuss and finalise the design. The kitchen arrived on time and Richard the kitchen fitter was delightful. Amazingly, the granite was templated and fitted within two days (on a Sunday). Mark then visited us to ensure everything was okay (and leave us with some mince pies!).

We can thoroughly recommend Unfitted.

Wow, what a fantastic kitchen Unfitted designed for us. From the initial advice (Mark travelled up to Scotland to visit us), the great designs and service to the delivery of the kitchen, everything was an absolute pleasure. We hadn't considered an Everhot cooker but Mark persuaded us and now its the heart of our lovely kitchen.
Next time you're in Scotland Mark, please drop by for a drink (and meal if you time it right).
Thanks for a great service.

The whole cottage works brilliantly for us and our kitchen is the heart of it. I love cooking, eating, and just being in it... and often I choose to work at the table rather than sit in the study. We have so many fond memories of the renovation process and of course you were a huge part of what we did... As I told Andy, you were responsible for our bathroom design with the little step up to the shower across the whole length of the wall, the re-jig on the hall and utility dimensions and obviously the kitchen. There is nothing we would want to change even 4 years down the line!

The kitchen is really hardwearing and copes with the dogs running in and out (do you remember choosing the floor on a wet day with your dog and ours running in and out over the stones with wet feet!?) and looks as beautiful now as it did when it was fitted. Ive religiously oiled the worktops and they are mellow and unmarked. Its all great!

Please do call in sometime if you are ever passing or if you ever have someone close who wants to look at a kitchen and bring them over.

The work you did with us was amazing - we owe you so much for all your thought, planning and ideas.

Ruth

We purchased our first Unfitted kitchen in 2012. It was a beautiful design and when we decided to sell up earlier this year, it wowed the first viewers so much, that they purchased the house for the full asking price.

We then found a new home that needed a another knockout design because the kitchen area has no windows (it opens up into an extension that has a lantern roof light and sliding doors) and contacted Mark at Unfitted.

The kitchen arrived on the date agreed with the quartz island worktop following exactly three days later (after my husband had installed everything). Its a marble style top that took six to carry in and place on the island. On seeing it, it actually made me cry with delight, I was so stunned by its appearance!

Now the room is finished I can confirm that they've come up trumps again. His clever use of space and lighting have provided me with a dream kitchen. Its quite unusual for the managing director of a company to complete the home visits so I was impressed that three years after my first kitchen he still found the time to visit us three times to ensure that the measurements were okay and help me choose my colours. He even came into the showroom on a Sunday to run through the design and cupboard layouts.

Full marks to everybody at Unfitted and for making the whole experience such a pleasure. If we move again, we will definitely use their services.

Mark the Director visited us twice in our home and as another family in our village had had an Unfitted kitchen we felt reassured this was a reputable company. However the fitting of the kitchen itself was stressful and problematic. Too many annoyances to mention but mostly they were measurement (by Mark) related - over-oven gantry unit too big too go in the front door, washing machine unit too small, Aga delivered directly to us instead of to unfitted and then the fitter refusing to help us move it into the house and connect it up, advising us of the wro g dimensions for the extractor fan exit hole which is now much bigger than really needed. Most annoying though was the fact that what Mark said could be done by them on site (plumbing dishwasher in) the fitter on site refused to do. This required an emergency plumber at great cost and was particularly annoying as I had premepted this and it could have all been done before Unfitted got on site. It seems the company pressure the fitters with too little time for fitting so they try to rush it or get out of jobs that will take them over their paid set days. The finished product is beautiful but I wouldn't use them again for sheer incompetence and frustrating office-to-fitter communications and non-existent after sales. When I listed my complaints to them by email we didn't even get an acknowledgement. Says it all.

We finally bought our dream house and wanted our dream kitchen - a big investment for most people. We went for www.unfitted.co.uk to produce our units. To this day it has been our biggest regret and actually saddens me so much.

We spend over 9 month waiting for our bespoke kitchen from www.unfitted.co.uk, my young family were cooking off a camping stove for 9 months as we had no kitchen to install! We had so many problems along the way and communication was extremely poor from the company. It was such an awful experience.

When we finally got delivery of our kitchen units 9 months after our first communication the company had made the units too big so wouldn't fit in our kitchen, they were painted the wrong colour, and we never received our ceramic sink, taps and worktops which we paid a lot of money for.

We tried relentlessly to keep communication open and get the company to sort their error's and send the missing items but as they had all our money they stopped communication and wouldn't do anything to resolve the situation.

We are now taking the company to court. Sadly we have lost thousands of pounds.

If you are considering using www.unfitted.co.uk for your kitchen please, please be careful.

Thanks for reading.

In the case of unfitted it is safe to say that the high price tag does not equate to great service or good quality. I There was a problem with the design and measurements causing 1 cupboard to only partially open and the door getting scratched because it opens onto the oven door (see photos). I mentioned this right away when the kitchen was fitted but the company did not take any responability and said it should fit because Mark came and took measurements in person. But you can see from the photos that it obviosuly doesnt fit!

We have had the kitchen installed 6 months and the cabinets looks years old with chips all over the place you can see we still do not have skirting/plinth because Unfitted were unwilling to supply skirting tall enough for our kitchen (the whole kitchen units needed to be fitted higher because our beco dishwasher was taller than the unfitted units would allow for.)

My advice would be to not waste your money with this company. We gave huge regrets. We took on a full house resortation and using unfitted kitchens has been the only negative experience so far.

Our kitchen from Unfitted, which has just been completed, is beautiful. It has totally transformed our home, and has been given a unanimous wow from everyone who has seen it so far.

We found Unfitted on the Internet and requested a brochure. We then arranged an appointment with Mark. He came down to see us in Brighton, and listened very carefully to our strong vision whilst giving us some good advice. He drew up a plan and liking what we saw, we then went to visit the showroom where we could examine the look and feel of the units.

Mark was very thorough and gave us a great deal of time and attention on that visit and the subsequent couple he made to our home in Brighton.

Patsy too, was so helpful. We spent several phone calls discussing colour, flooring, lighting and wallpaper. She was enthusiastic, interested and very generous with her time.

The fitters were exceptional really taking care and paying attention to every detail. Our kitchen walls are very uneven but they fitted everything with such precision taking off in some cases just mm to get a perfect fit. They were tidy, seem to hoover as they went along and took all rubbish away. It was a completely positive, exciting and happy experience.

To us, Unfitted is a company that prides itself in creating beautiful, crafted kitchens that are good value for money. We feel we have bought something special, and were delighted with the personal service from Mark and Patsy.

My husband and I were really impressed with the job from start to finish. Unfitted did everything it said it would and on time.

We would highly recommend this company, which above all, really cared about creating something marvellous for our family.

Thank you Unfitted. We are absolutely delighted, and may never eat out again!

We were completely clueless when we embarked on a major renovation of our kitchen. We had very little in the way of ideas to make the rather awkward space work for our family and were more than a little apprehensive about the disruption and costs involved.

We had several companies out to do surveys, Unfitted came highly recommended and now we can see why. It was a no-brainer that we would choose them to carry out the work.

The surveyor that came to see us was incredibly professional and knowledgable. We were instantly put at ease. We felt really included throughout the entire design process and despite the difficulties with the space we had to work with the design we ended up with was absolutely perfect. They managed to incorporate the listed features within the room seamlessly.

The workmanship is second to none, the attention to detail is outstanding. Rather than bolting a new kitchen on to an old property that would look tired and dated in a few years it feels like we have genuinely added something beautiful that will continue to be beautiful for generations to come.

We have a young family so the thought of being without a kitchen and all the mess and distruption was daunting to say the least but they made the whole process incredibly easy and the fitters were exceptionly organised and tidy.

There are cheaper options available but they do not give the same value for money.

We really couldn't be happier and will recommend Unfitted to everyone that asks, and frequently those that don't.

I've never felt the need to write a review before but having used Unfitted, I felt I needed to express my total dissatisfaction and disappointment.
I saved up for my perfect kitchen for 10 years, chose to use a small independent local company as I thought I'd get good service but I couldn't have been more wrong.
It started out fine, but when it came to the work tops I was told that the wider work tops I'd paid for were on 3 to 4 week delivery so they were going to use standard size and infill - I wouldn't notice a difference apparently…you tell me if you can see the difference (pics attached). When I complained I was told that wood was a natural product and I had to accept colour differences. And this from the MD. No attempt at trying to make their ‘valued' customer happy with her kitchen!
So my kitchen was half finished - they were going to come back to finish putting doors on and correct a mistake they'd made with a wall cupboard over the electrical box. I waited and waited - made contact with contractors directly and got fobbed off, so emailed the MD, Mark Shurey, and had no response whatsoever. Nada. Nothing.
I realised at this point why they ask for 90% of the cash up front. Once they have this (much like car salesmen) they don't give the proverbial.
So 3 months on I asked them to drop off all the materials I had paid for as I had found someone else to complete my dream kitchen.
Without a single word from the MD in apology or explanation, they did. I'm guessing I won't hear from them again.
Please be careful if you're thinking of using this company. I'd not repeat the experience given my time over.