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Unfitted has a rating of 3.7 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Unfitted most frequently mention new kitchen. Unfitted ranks 17th among Bathroom sites.
We are delighted with our new kitchen from Unfitted. After looking around we went with them as they seemed to be one of the only kitchen companies that was attuned to our requirements whilst offering a good quality product at a price we could had budgeted. It was straight forward from the start, Mark initially came round to the house to design the kitchen and was quick and efficient, without rushing (he spent over two hours with us taking a very thorough brief so knew exactly what we were looking to achieve. Unlike many of the other companies we had tried who only provide standard size units, with Unfitted we got a beautiful bespoke kitchen that suited our needs. Mark offered sound advice and the process was hassle free throughout. They delivered the products on time and as specified and the fitting was trouble free. Mark was really helpful throughout the process and always returned my calls quickly. I would have no hesitation in using them again.
We are beyond disappointed with our 'bespoke' kitchen. Nothing fitted properly and key design requirements were incorrectly measured leaving us with the stress and substantial additional costs (from our builders) of modifying pieces which should have dropped into place. The paint flaked off the dishwasher door within 2 weeks, but frankly the list of faults is too long to put on here... Unfitted have not addressed our issues correctly, their after sales service is completely unsatisfactory. We wish we had never used them. Their reliance on confirmation of order documentation, appears in our experience, to be deliberately designed to place ALL responsibility for all design and measurement matters back to the customer - yet this document is provided without ANY dimension drawings. Our builders said they have never worked with such poor information.
A big thank you to the team at Unfitted who have helped create a truly stunning kitchen, which makes me smile every morning and gets a wow from everyone who sees it.
I knew exactly what I wanted. I had perfected my design over a 12-year period and produced scale drawings, I just had to find a company that could make it a reality. All the kitchen companies I visited eagerly quoted to supply my design, but each required differing degrees of compromise. Unfitted was different I could have the exact dimensions I required, in the exact paint colour I desired, with my choice of cabinet detailing, configuration and interior and with worktops, handles, taps and a sink that elevated the design. Making contact with Unfitted was the beginning of a collaborative journey - my design unexpectedly evolved, inspired by a statement piece in the showroom and influenced by Mark, the only kitchen designer to actually offer design ideas. Mark also encouraged me to really think about where I would store every item and how the kitchen would function. All of which provided me with a truly bespoke kitchen, which is both aesthetically beautiful and incredibly practical. My kitchen really works!
This was not a quick process. Ordering a bespoke kitchen is not an everyday event, so there were many discussions and design revisions before the contract was signed. An agreed programme of staggered cabinet production followed, enabling final cabinet measurements to be confirmed as each area of the new kitchen (three rooms into one) was completed. Though it took longer than expected for my builders to prepare the new kitchen shell, Unfitted absorbed these delays without complaint.
I opted to have Unfitted supply most of the appliances, which meant that my entire kitchen turned up in one vehicle. I also opted to have Unfitted complete the installation. In addition to taking charge of the kitchen delivery, their fitters understand the product and how to make it work in the space. They also have easy relationships with Unfitteds workshops and suppliers. I did however have my own plumber and electrician on standby they know my house and plumbing/electrics are best left to specialists.
With such a major undertaking, I expected problems, we encountered a few, but we overcame them with good humour and a collaborative mindset. Communication was good throughout and if I ever need another kitchen, I can honestly say that Ill be headed in the direction of Unfitteds very tempting showroom.
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With decades of experience using traditional carpentry techniques we? ۪ve created a unique range of freestanding kitchens available in 100? ۪s of sizes & finishes.
