Overview
UNice has a rating of 4.5 stars from 700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
Great. Quick and excited for my delivery
The hair, the lace, perfection! Definitely love this purchase
Prices kept changing as I went to pay for it also gifts that was given at set price disappeared also was told it was a 72 hour shipping ordeal turned out they had to style for 7-10 days stupidest thing I've ever heard. Won't order again from here
Prices kept changing as I went to pay for it also gifts that was given at set price disappeared
Very easy to order and I love the how-to videos that I can refer back to but what I received didn't look a lot like what the model in the video had and I ordered the exact wig. Also, it took so long to come that the event that I ordered it for had already passed, and it took too long after repeated call to the post office.
Very easy to order and I love the how-to videos that I can refer back to
I REALLY WISH THEY PROCESSED REFUNDS AS FAST AS THEY PROCESS PAYMENT TRANSACTIONS. I bought three wigs and none of them were up to MY quality standard. As soon as I pulled the net cap off the wig, hair shedding everywhere. The other wig bangs was so see through I don't even no what was the point. The third wig showed up two weeks after the other two party city wigs. It took a week just to get the return label, now who knows how long it will take for them to inspect them. Which there in the exact condition they were in when they shipped them. You couldn't bury me in these wigs, so i definitely wasnt about to wear them out in public or at home for that matter. I really hope I don't continue to get the run around about getting my money back.
Hi, jocelyn, we are so sorry to hear that, but we can promise that our hair is 100% human hair and what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand because we noticed you placed order from our company before. And we do feel sorry that the wig didn’t meet your expectation about the quality, which we didn’t expect. And please trust that we have no reason to send any bad hair to our loyal customer. Because we do cherish all of our customers, not to mention our loyal customer.
Please take our sincerest apology for the late reply because of New Year holidays. We have issued the full refund two days ago. If you need anything else, pls contact us freely. And our specialized service customer will fix it as soon as we can.
Sincerely,
The UNice Hair Team
The check out was difficult bc they button to hit "pay" was not present. I had to click another button to get to the window to pay. Took me 10 mins to figure how to check out
On my phone i could not add my shipping information so i had to place my order on the computer
Great experience loved the wig came in neatly and in great quality the hair was nice and soft no shredding total recommend 100% would buy again and try out different types of wigs great company
I recently experienced exceptional customer service! The staff was not only fast but also incredibly helpful and attentive to my needs. They made the entire process smooth and enjoyable. I highly recommend this place for anyone looking for quick and reliable service. A truly positive experience overall!
Every experience I've had with UNICE is great. They are reliable and easy, customer service is top notch and they're always willing to assist you when there is an issue with your order whether it's an exchange or refund they are FAIR!. I panicked so much to get a wig for my graduation and boom my hair from UNICE came four days in advance and i LOVEEE it!. #TeamUniceForever
Easy and fast just as expressed on the website. I originally purchased a different item that was not in stock but the item I received was night. I look forward to future purchases.
I was a skeptic. The marketing, the communication - all of that was so grand I figured surely the hair must be just "ok" to possibly be able to supply quality to the thousands of people daily lol Oh but I was wrong. The hair quality and wig (overall) even impressed even my extremely skilled and picky hair stylist! THIS WIG IS PERFECTION.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
- Visit Website
- Culver City, CA
- Edit business info
Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Sharda, we are so sorry to for the late reply, and we should do apologize to you for such inconvenience. And the wig you ordered is our new-in style wig which could take a little longer time to get ready, so we contacted you and offered estimated time for waiting and some options to get exchanged. But you could be not pleased about the hair we recommend and asked us to cancel the order. And we have canceled the order and refunded your money, later you will receive the screenshot of refund.
Please take our sincerest apology, and please trust that we never meant to upset you in such way. If possible, pls give us another chance, we won’t let you down this time. And our specialized service customer will talk with you directly if you have anything else.
Sincerely,
The UNice Hair Team