Overview
UNice has a rating of 4.5 stars from 700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
I love the quality and price of the wigs that unice offers! Thank you for making affordable quality wigs. However, the wig I received was too thin and too shiny and had bangs which i dont ever wear. Not the wig I ordered,
I think customer service was good. They didn't have what I actually wanted but offered something similar. Unfortunately it doesn't fit and I'm so green I didn't know what to do with the band. I'm used to that already being on the wig.
Hi, LaShawn, we are so sorry to hear that the hair didn’t fit you. But we have great returning policy, if you don’t like the hair, returning is totally accepted. And we indeed thanks for your liking about our brand because we noticed you bought so many times from our company. And we do feel sorry that the wig didn’t meet your expectation about the size, which we didn’t expect. And please trust that we have no reason to send any bad hair to our loyal customer. Because we do cherish all of our customers, not to mention our loyal customer.
Please take our sincerest apology for the inconvenience, our specialized service customer will talk with you directly asap. If you need anything else, pls contact us freely
Sincerely,
The UNice Hair Team
I really wanted to do afterpay. And pay it
Through my PayPal account but that wasn't working. And the product itself had split or singed off hair, 2 weeks later massive shedding but that has been the case with every week I've had the shedding has always been a problem so if you had 150% density it's at 80% density after 2 weeks
The wig that I received is supposed to be 22 in it came as 14 and it's supposed to be black and it came Brown I like to have this package sent back and have my right product sent to me
Hi, Alicia, we are so sorry to hear that, but we checked your order, what you ordered is 14inches body wave wig, not 22inches, so we just wonder is there any misunderstanding? Our specialized service customer will talk with you by email directly asap. And if you need anything else, pls contact us freely, then we will help you out asap. And because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team
I placed my order on January 3rd, It's now Jan 19th and I have not received my order. I ordered a 24 inch wig, 150 density and this company has been lying to me about when I will receive my order. At first they said that they are making the wig and it will be delayed for 2-4 days. I waited the 2-4 days then they asked for an extra week to complete the wig and I said no. Then they asked if they can send me a 22 inch with 180 density and I agreed, they said they would update the order and ship it out within 24 hours. Well it's 24 hours later, still no tracking number yet they emailed me begging for a good review. This is my truthful review. Do not order from this company unless you want to wait almost a month for a wig that they're advertising to be in stock that you will never see. At this point this company is stealing and they're comfortable with their disgusting behavior. I will be opening up a charge back with my bank.
Hi, Lemiese, we are so sorry to hear that, but we can promise that we never wanted to delay the order processing time. But because some of our hair need customization which could cause the different processing time, but our shipping time to US is fixed, 4-6 working days to CA. But we still should be sorry for such inconvenience we made to you.
Please take our sincerest apology that late reply because of time difference. But pls trust that we never meant to delay the reply or processing time. And our specialized service customer have sent the update about the package by email to you. If you need anything else, pls contact us freely. And please give us another chance, we will solve the problem you had.
Sincerely,
The UNice Hair Team
I love their marketing they are relentless. However, what u received is not true to purchase. It says 16" but it looks 10-12" it's barely shoulder length. I thought the curly pattern was bigger. I would really like a longer wig. Not sure what happened to my other wig. It's thin also. The ones online look fuller.
Hi, Liz, we are so sorry to hear that, but we checked your order, what we sent you is same with the one post online, it is 16inches kinky curly wig, not 10/12inches. And we can promise that the hair we sent you is 150% density hair, the hair in the picture look more fuller because the model styled the hair. But we have great returning policy, if our customer don’t like the hair they received, returning is totally accepted. So our specialized service customer will talk with you by email directly asap. If you have anything else, just let us know, we will help you out asap
Please take our sincerest apology, because what we pursue all the time is our customer’s satisfaction. Pls trust that we never want to upset you in any way!
Sincerely,
The UNice Hair Team
I love their marketing they are relentless.
The customer service representative really helped me in the process of paying my hair. The representative communicated with me all through the process and I appreciate the companies effort in making sure their customers feels seen and heard. Will come back to leave a review when I get my hair. I know it is going to be wonderful.
Trying to figure out how to make it work for the size of my head. The additional strap is a plus but not sure where to place it. As for glueless it is not. That's why there is glue type. Other then that wig is nice and light.
Chefs kiss for the impeccable customer service! I have never experienced such great communication or service from any other hair company. My unit was going to take a while to customize, I was informed right away & offered alternatives. I searched for a couple of days & was able to choose a completely different unit that cost more. Not only did they cover the additional costs but they sent me the tracking information the same day. I can't wait until my wig arrives, I'll definitely be a long term customer from the service alone!
Easy to understand, wish it would have come earlier, but love the with and the fact it came you everything I need including gifts.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Sherry, we are so glad to hear that you do like our hair’s quality and price. And we do feel sorry that you don’t like the density or color, our people have helped you to return, we will follow the returning for you. If you need anything else, pls contact us freely.
By the way, we indeed thanks for your liking about our brand at the first place. If you could offer us another chance, we won’t let you down! And our specialized customer service will be here all the time.
Sincerely,
The UNice Hair Team