Overview
UNice has a rating of 4.5 stars from 717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
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I ordered 4 bundles of hair from Unice Hair and only received 3 bundles. I informed them that I was missing a bundle and I wanted a refund for the missing bundle. They then send me a picture showing the package on a scale and the weight saying each bundle weighs 100g and the weight is accurate for 4 bundles and check my package again. I informed them again that I already checked the package and have no reason to lie. Unice hair then tells me to show them the weight and basically prove to them how the weight is incorrect! Excuse me that's not my responsibility plus I don't have a scale that weighs grams at home. They made me feel like I'm trying to scam them or something and like I said I have no reason to lie about 1 bundle. My order total was $250 so what reason would I have to lie about getting my $60 refund for the 1 bundle not received! Oh and the USPS package was sealed and not damaged neither was their company box so it looks like they just got my order wrong and don't want to take responsibility. Opened a dispute to try to get my money back but I will never order from them again!
Great quality! I picked this wig for easy install and that's exactly what i got. The lace is practically invisible and the hair silky and soft. I can't wait to order my next glueless wig.
This is my first time buying from UNice, and it arrived in good timing. The hair is beautiful and so is the colour. Still have yet to wear it, but so far I'm happy with the product.
I bought it three times in unice, the last one I got was v par twig, it was incredible, and super easy to wear my friend said it was like my own hair lol
I have been purchasing for years from unice the moment I had one issue they neglected the facts after all the trouble it costs me to verify it with the shipping company they respond to me better than UNICE.
NOW I LOST MY CADH A D THE HAIR I PURCHASED
I purchased their ponytails for the first time and the hair quality was terrible. I ran my fingers through it and it was stiff and it was supposed to be 18 in but they stared they did not have 18 in on stock. They sent me 14 in. Because they were trying to prevent me from canceling my order. All of the sudden 18 in became available, but that's not what they sent. When I complain and made a review they offered me a refund. I sent them pictures of the hair and explain to them that the quality was stiff and that it was horrible. Once I sent the hair to them they now refuse to give me a full refund because they claim hair is stiff in addition to that they said it was broken and that it smelled. Sounds like my complaint to them. I submitted this complaint to them immediately upon receipt of the hair. The hair was never used because it was not of good quality so customer service is horrible you cannot communicate with them via telephone although they offer two phone numbers. Dealing with them through emails it's just a back and forth back and forth. I have purchased from them several times the customer service for loyalty alone should be better.
Water Wave Pattern Is Really Pretty and hair is True to Length the color is amazing there is NO SHEDDING Wig is the perfect Size I recommend to the girlies to RUN DON'T WALK!
J'avais commandé une perruque qui était en réduction... et Unice m'a directement contacté pour me dire que la perruque était en rupture de stock. Et ils m'ont proposé une perruque au même prix et c'était une très belle perruque. Ils me répondait en moins de 24 heures pour le changement de la commande. J'ai trop aimé leurs services à la clientèle.
The process and delivery was quick and easy. This was my first time ordering from UNICE. I really like the wig and the quality. It looks good on me, and I will be ordering more. Thank you!
Really love this wig. Got it in a 22inch. Came nice and soft. With the curls. Also came in 3 days to los angeles.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aliseia W, We apologize for the unpleasant shopping experience.
We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order as promised and have no control over the delivery process once it leaves our warehouse, we understand how frustrating it must be to not receive your package. It is not only your loss but also my loss. Therefore, for any packet loss, it's better to check your mailbox, front door, and around the house, and ask your friend, family, or neighbors if he or she signed for the item on your behalf, or contact your local express to ask them where your package, if still don't find the package after doing above all, we recommend submitting a claim certificate to the local express, and then there is a case number, which is provided to the seller, to follow up on the results of the claims investigation.
While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team