Overview
UNice has a rating of 4.5 stars from 717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
Customer service Steven was helpful in getting my address corrected and was patient with me.
Fast service and always ready to look for a solution for the client
Good experience shopping on here. Fast delivery from USA. Very pleased with my products. Just need a little twicking. Make sure you measure your head shape.
I ordered from this company again on 9/18/23 4 wigs, 3 in one order and 1 in another, because the product is great quality; however, I did not receive my first delivery with the 3 wigs I ordered totaling $400+ as FedEx claims they delivered to my residence on 9/21/23 at 1:15pm. I submitted a claim, contacted the seller and there still isn't any resolve to this issue. I have been in contact with the seller since 9/22/23 and there isn't anyone to speak with. I was emailed by UNice customer support to contact the police and immediately asked for someone else to contact me regarding this issue.
I did more investigating than FedEx and and UNice. I received communication that the situation will be handled but it's 10/2/2023 and there still hasn't been a solution. I need one immediately. I submitted a complaint with the BBB and informed UNice that I will also go to social media.
I don't have the energy or the time to continue to complain I just want a refund or someone from the company who can speak to me verbally and bring some resolve to everything.
Waiting to receive my hair package for the first time was exciting because now that I received it, it's better than I expected.
Why is it that I paid roughly 600 for 3 bundles on unice but Amazon was roughly 300
I emailed unice numerous times to get a refund as I will order from Amazon instead
It's perfect, 100% human hair, very soft, hardly any shed&Fast shipping. Good customer service. Amazing hair wig! It doesn't shed!
I have 3 wigs from UNice and 2 of them I have had over 2 years and still wear them. They are still thick and full. Amazing!
This is a very nice hair soft no shed
Had it installed last months still nice all you had to do just water and coconut oil spray.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pamela W, We apologize for the unpleasant shopping experience.
The main reason prices are changing is the dynamic pricing model of the platform, manufacturer, product inventory, and brand. It takes into account lots of factors, like the product's popularity and demand, time of purchase, competitors' prices, and other factors.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team