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UNice

Overview

UNice has a rating of 4.5 stars from 716 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.

service
150
value
77
shipping
80
returns
64
quality
349
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22,361 reviews
+136
How would you rate UNice?
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Illinois
1 review
27 helpful votes
Follow Quiana R.
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So I purchased hair from this company. And I did a review about my experience and my thoughts my opinion and how I felt about the service and the quality of the hair that I received. It went all downhill from there because following my review I received a text message from UNice Hair telling me they saw my review and asking if I could take it down because they are a good seller. And that if I took it down they would give me a eight dollar credit towards another purchase. Now why on earth would I want to make another purchase when I'm not happy with this one. Then they proceeded to tell me that they'll refund me my money after I take down the post. Only after I take down the post I would get my refund. This has gone on since the first review. Back-and-forth email chain with almost 40 emails. And although I have returned the wig I am still receiving emails from them telling me that they will only give me a refund after I remove the first post. It's basically like they have the wig now I have emails and text messages showing that it's been received but they will not refund me my money because they want me to take down the post. I did say I would remove the post once they refunded me my money however they want me to remove the post first and then refund me. Since the first post I have been harassed to no end from UNice Hair to take down my review. I will never in life purchase from this company again, I will tell everyone I know not to purchase from them. I'm going to post the emails and the text messages. The way they handled this situation is not right. I literally have almost 40 emails from them telling me delete the review and will refund you your money trust us dear delete the review. So in what world are you not allowed to review a product that you purchased? And give your opinion and your experience? And once again they have the week I returned it. I have an email and a text message stating that they Receive the week and would refund me after I delete the review. So in other words they have the week and my money and don't want to refund me and less I delete a review. I don't know what type of business they are running but this is definitely not something that a reputable company would do.

+10
Date of experience: December 9, 2021
New York
1 review
0 helpful votes
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Good hair quality
February 18, 2023

The customer service was not helpful but the hair is good. I ironed it and still silky,really love it!

Date of experience: February 17, 2023
North Carolina
1 review
0 helpful votes
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Beautiful hair
October 26, 2023

Great hair and it is quick delivery. I have been using this hair for over a year and absolutely love the hair.

Date of experience: October 26, 2023
California
1 review
0 helpful votes
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Color was different
June 17, 2023

The hair I thought was honey blonde. It's more of a brown orange. The hair kinks up fast. Nothing like the pic

Date of experience: May 18, 2023
Unice W. UNice Rep
over a year old

Hello Kim B, We are really sorry for the unhappy experience.
Because photography requires lighting, plus, the product in different light presents different colors, it's normal to have some color differences. The hair is 100% human hair, as you know, once it's cut from healthy donors, it cannot continue to get nutrition from our body, the build-up of oil and dirt, dryness and not combing for some time, which makes the hair tangle, so for the hair, they need more care and conditioner to keep them healthy, just like treat and care our own hair. Please remember to condition the hair often. We will take your feedback into account as we work to improve our products.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely yours,
UNice team

Indiana
1 review
0 helpful votes
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Niceeeeeeee Hair
June 25, 2023

I really like the hair. I got the 150 density and love the breathable wig cap. Gonna bleach the knots and hope things turn out okay lol

Date of experience: June 25, 2023
Florida
2 reviews
0 helpful votes
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I love this company, Love the wigs. It shed a little but after working with it, it became fine overall

Date of experience: June 27, 2023
North Carolina
2 reviews
0 helpful votes
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I'm loving this unit
October 14, 2023

Easy to place orders with a lot of options and the hair soft no shedding no smells easy to style and wear

Date of experience: October 14, 2023
Michigan
1 review
0 helpful votes
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Love my ready to wear wig
October 6, 2023

Good quality wigs! I love my last wig. I need a ready to go wig. I am hoping that the wig that I order is as good of quality as the last one.

Date of experience: October 6, 2023
Kansas
1 review
0 helpful votes
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My order was accidentally cancelled
June 14, 2023

My order was accidentally cancelled requiring me to reorder. This resulted in me not getting my hair in time for my birthday.

Date of experience: May 15, 2023
Unice W. UNice Rep
over a year old

Hello Crystal E, sorry for the inconvenience.
According to the order number you left, it was 22,Oct,2017, it has already been shipped and delivered successfully. There are many reasons for the order being closed, such as payment time exceeding the deadline, fund security, duplicate orders, etc. If the goods are used for significant events when requiring reorder, we also provide express shipping for Americans who only need to pay $20, and can receive the hair within 1-2 days.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
Sincerely yours,
UNice team

Florida
1 review
0 helpful votes
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Perfect
July 12, 2023

Love it...So many different units to choose from. I have ordered 3 units so far and I plan on ordering more... Ladies don't sleep on Unice.

Date of experience: July 12, 2023