Overview
UNice has a rating of 4.5 stars from 717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
Communication was FAST. Hair is Soft
And IDEFINITELY RECOMMEND. Bye-Bye Knots Wig it's definitely a go to wig. It's really easy to manage a grab slap on and go
No invoice was sent after I paid I done emailed plenty times no response…. Don't order scam‼ everything goes unanswered
I've bought wigs from UNice Hair 3 times and every time I've been satisfied with the softness and density of my hair, I love it and will continue to buy in the future!
UNice Hair is perfect If you are debating whether or not you should buy just go stop immediately and make your purchase! The hair is the best I've used so far hands down. 1.It's very soft. 2.It looks like it's my hair. 3.My stylist had no problem adding his touches to it and he said he like the hair a lot also. Buy Buy Buy! I've gotten 3 so far. Can't wait to try the others.
Construction of wig and the two models they portrayed the wig to resemble is ALL THE WAY OFF. Do your research n find reviews before purchasing anything!
Hello Shea D, We apologize for the unpleasant shopping experience.
According to the information you provided, we have looked into the problem that you mentioned. When editing the product, we used pictures of lace wigs of the same color, which misled customers. The actual product was a machine-made wig. It was a mistake in our work. Currently, this product has been re-optimized. The US market enjoys free return labels, which are provided by the US warehouse. If US customers need a return label for a return,please request a "return label" and attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster. The hair was returned and the full refund was completed on 19, April.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I did a return and the package was recieved by company but no update no way of contacting anyone i'm very frustrated
Hello charmaine w, sorry for the inconvenience.
Our return policy is that goods are valid for exchange and return within 30 days from the date you've received all your item(s).and items must be unused, undamaged, and come with all original tags and their original packaging. We contacted u but no reply. If u have returned the package, pls contact our customer support team via the online chat service or our email: support@unice.com, and provide the tracking number, then they will help u solve it.
Remind again, if the buyer returns the package by himself, please be sure to provide us with the return waybill number, otherwise, we will not be able to accurately and quickly find your returned item from among the many returned items.
Sincerely yours,
UNice team
I love this wig. Hair is super soft and good quality. I wish lace wasnt precut, but it's still a beautiful wig with great value. Thank you.
They wait till after you purchase the item and inquire about the item and tell you it's not in stock
Hello Sylvia H, We apologize for the delayed shipping.
The wig you ordered on February 7th needed to be shipped from China due to insufficient stock in the U.S. warehouse. It was during the Chinese Spring Festival Holiday, that the factory was closed, and all logistics were suspended, so the order was delayed. We apologize for the inconvenience.
After verified. Your order was canceled on 13, Feb. The full refund was returned to your account on 14, Feb. The bank may take 7-10 business days for it to display on your card statement. Thank you for your kind understanding.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I got a beautiful hair on unice, was very nice quality, I loved it no smell, no shedding, soft and easy to maintain. 10/10 recommend!
Checkout was easy and straightforward. Looking at the different products gave enough information and the reviews with pictures were very helpful.
It came very fast and It was super soft! True to length, really pretty full. Don't even hesitate to buy this wig, you'll love It!
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
- Visit Website
- Culver City, CA
- Edit business info
Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tanya M, We apologize for the unpleasant shopping experience.
Because of different time zones and time differences between China and your country, shift work hours, and off at night/weekends/holidays, sometimes replies are delayed, but we guarantee to reply to every message within 24 hours. Sometimes our replies end up in the spam folder, pls check your spam folder as well if u don't hear from us for a long time.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team