Overview
UNice has a rating of 4.5 stars from 714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
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I was hoping for faster shipping but after going back and forth with support, they helped with changing the size to a different length they had in stock. I received my order after two weeks of my initial order, (within a few days after they shipped the alternate length out) and it was worth the wait. This wig is perfect for someone like me who is new to wigs. I didn't have to do a lot of work to the wig for it to look decent out of the box, it is very much wear and go. I will likely buy more wigs from Unice!
I purchased the wig in Oct 2024 and was putting it on in November 2024. To my surprise the wig was practically bald in the front. I disputed on affirm after making three payments on it. It took months to get results for my refund, which was denied. Unice has the product so they have my money plus the product. I'm stuck with nothing and this just isn't fair. They have texted me telling me that they reported the last payment as delinquent. I plan to see what else I can do to resolve this. I just thank sitejabber for allowing people like me who get the short end of the stick.
I bought my wig from you guys through your amazon account. It came reasonably fast. Unfortunately, it was not as described on your website. It was supposed to be a ombre wiig, starting black and then going into a soft natural chocolate Brown. The wig I received did have a black base, but has bright bronzy orange highlights/streaks. And is a lil shorter than expected. It's beautiful, but is not at all what I ordered as described. The hair is soft so that's nice. I am waiting for separate wig order that's on its way. I really hope its as described this time.The customer service is on the other hand excellent. Helpful, quick responses and made exeptions for me. Big
Hope's! Thanks 😊
Wigs looks exactly like the pictures. Great quality for cheap prices and fast shipping. I love shopping here and will be my go to from now on.
The ordering process was easy. However when I received my product I love the pre pluck and bleach. But the actual curl pattern of the hair is not water wave like I'm use to or what the picture reflects. The pattern is more of a stringy wave as if platted braids were taken out. I do not like that part.
The website has some gorgeous Wigs, unfortunately they hadn't got the wig I wanted so I had a full refund, fast & great customer service, I would recommend this company.
My order was delayed so I was given the opportunity to chose another wig of my choice. The service rep. Was very patient while I made my choice. Also stayed in contact with me. I appreciate your concern and helpfulness.
Quality products and customer service is great! I've purchased from them multiple times and have always been satisfied.
I ordered a high demand wig and they was able to accommodate me and cover the difference because of the inconvenience.
I love all their wigs but the good customer service to add to it makes them a great company.
Unice has beautiful hair and their service is amazing. They never disappoint. I find everything I need and if it's not available, there are great alternatives. Im happy and will continue to shop with Unice.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Denise, we are so sorry for inconvenience we made before, but we can promise that our hair is 100% human hair and what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry that the wig didn’t meet your expectation about the quality, which we didn’t expect. And we are so sorry for the whole bad experience.
Please take our sincerest apology for the inconvenience, our specialized customer service will contact you to fix the problem asap. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team