I will never order from this. Company again. I. placed a order online like I. Have done 10 times before. This is the first time. E I have ever returned anything and they charged me full price to return half of what I. Bought and then didn't refund me my full. Refund. I have been going back and forth with them over my refund and the items I returned still had the tags original wrapping, still had invoice everything it's a shame bow they would treat a loyal customer after all I have spent with them.
I returned my uniforms for a refund and never received my refund. UA claims they refunded my money and even after sending them my bank statements twice showing I did not receive it they did nothing to rectify the situation. I will never order from this company and again and it's sad because I purchase all my uniforms through them
I love the quality and the process is easy. I enjoyed my first purchase so much I decided to keep ordering. I don't like that I pay so much extra for next day shipping and still wait as if I paid for regular shipping. I also didn't like that when I spoke to customer service about the situation twice I was told it was sent but still waited longer. I probably won't order again still undecided.
Good afternoon, Sara,
Thank you so much for your kind words about our Uniform Advantage quality and order process. We’re so pleased that you were delighted with your first order—that’s exactly the shopping experience we strive to provide on each and every purchase.
It sounds as though there was some sort of unusual shipping issue with your second order, however, which I am very sorry to hear. I can certainly identify with the frustration of waiting for a rush shipment to arrive.
Would you be willing to send me your contact details and order number (if you have it)? In hopes of turning your sad experience (and indecision about ordering again) around, I’d like to research what happened with your order and, more importantly, make it right, if I can.
Thank you for being a repeat Uniform Advantage customer. Be assured that our we genuinely appreciate your business and care about your ultimate satisfaction.
Sincerely,
Robin Grose
Customer Care Specialist
Returned two scrub tops for a size smaller than what I got. First they charge u for using their return label, so NO their return label is NOT free. Then they charged me an extra $17 plus. Then I was told after that that one of the tops were no longer available but yet they charged my card. Been calling for days now and still waiting to get ahold of someone. I saw a refilund of $1 and some cents. So where is the rest of my $15 plus. U ppl are ridiculous. So still haven't received the scrub top in stock nor my $15 plus. NEVER again will I ever buy from this company. Is this how u treat healthcare workers especially in a pandemic. It's been almost 8 weeks. Let's see if I'll get through to customer service on Monday cause apparently they don't work weekends.
We are so sorry that you had a challenges with your recent order. We work very hard to delight our customers every day, so it distresses us when we fall short of that goal. Please private message us with your order number and contact details so we may resolve this for you.
It's been a couple of years since I had the opportunity to order scrubs based on what I wanted to wear to work. I spent a couple of years having to order from a company website, but now I can wear whatever scrubs I want to work, and Uniform Advantage has every major brand that I am interested in buying. Including Betsey Johnson, which was What I ordered most in my recent order. The first day I wore my new scrubs patients and nurses alike gave me compliments and begged for my clothes. Thanks, Betsey! You make me feel pretty while I'm covered with poop. Seriously the website is easy to navigate, the clothes come quickly due to being shipped USPS and I have loved everything I have ordered.
I lucked out 2 yrs ago when I ordered my scrubs from this site bc they fit great. This time however theyre horribly oversized boxy & unattractive. Im so tired of companies constantly catering to plus size ppl & not petites. Not everyone is tall & overweight.
While I was a student I needed special sizes of scrubs that I could not find anywhere else. I was thrilled when my order arrived and everything fit perfectly. I had so many options to choose from online. I had spent a lot of time looking elsewhere and was not successful with finding scrubs that fit me right. Now I I have a new job and need more scrubs I'll be sure to order from UA again! Thank you UA!
I'll will never order a uniform from this company again. First of all, they treat the customer badly on the phone. The uniform cost me $45 and they charged me almost $200 just to insert my Logo. The logo looks terrible and when I told them to change they asked me to pay another $30. Don't order from this company.
Hi Ena K,
Please accept our most sincere apologies if you received anything less than world-class customer service when calling our service line. We strive to provide the best customer service experience for every customer.
The price to digitize a custom logo is usually $99 but the current price for the digitization fee is $69 due to a promotion that we are running. We take the quality control of our products very seriously and we’re very sorry to hear you are dissatisfied with your most recent purchase.
We’d like to investigate this matter further for you. Please provide us with your order number or call us, as we are eager to take care of this issue for you.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
Don't waste your money. Cause it's a waste of money. They do not refund your money back on orders that are returned and then they act like you never did return the item which is a lie cause I have the ups receipt that it was sent back. Just do yourself a favor and don't buy from here www.jannuu.com is a way better option and www.allheart.com with better customer service and no scams.
My favorite site, I will no longer order from, adding another 20 plus dollars to ship to Canada and then getting dinged with another 30-60 dollars for customs just makes it very over priced. Sad to leave but no other choice when 2 on sale scrub tops cost90 dollars by the time it arrives~hope to find a canadian site someday ~
I just wanted you guys to know this is the worst customer service I have ever experienced. My order is missing. The first day I live chatted they couldn't help because it had only been 22 hours not 24. So today I live chatted because my order was still missing. Then instead of refunding me or replacing say they have to do an 8 business day investigation. I work at a big hospital in Vegas and need new uncontaminated scrubs because of COVID and now I'm literally stuck. You guys say you help frontline hero's but you obviously don't. Because now I have no scrubs before Monday and have to somehow buy some before Monday. Over one measly cheap order when you guys make millions. Amazing.
Hello Brittney, We are so sorry your package was lost in transit. Please private message us your order details so we may get a replacement order out to you right away.
I would give Uniform Advantage a zero if I could. Please be warned: take your business elsewhere! I ordered scrub tops for my daughter and her roommate on Dec. 10; it is Jan. 2 and the order still hasnt arrived even though the company estimated delivery on Dec. 15. But what frosts my panes most are the lies customer service tells you while being belligerent and arrogant. They blame the shipper, but they never send email advisories, they offer to refund shipping and send it priority, but then they dont. I have little power - they have my money and my daughter had nothing to give her roommate on Christmas but a hollow promise - but I can beg you to take your business elsewhere. Please.
I purchased Koi Lite Ombré tops in two different colors with matching pants from Uniform Advantage. I couldn't be more happy with my purchase. Thanks for the easy match system and the speedy shipping!
Good quality uniforms and shoes. I spent around $500 replacing all of my uniforms and shoes. Overall I am happy with my purchases. The only thing was when Two uniforms didn't fit, I found in the return process that the customer pays for shipping which I was very surprised considering the amount I spent in total and the fact that I'm
Not used to having to pay for that with Amazon. However I am thrilled with the quality and fit of everything I kept. Once I see that my return has been credited back I will probably order more items.
I have been using Uniform Advantage for awhile now... its been more than 5 yrs since I remember... since the day one, I always have a positive feed back from people."you look very professional, you look always neat, where do you get your uniforms? "... my answer always Uniform Advantage... such things like that make my days more open to buy new uniforms... I always look neat, clean, professional n the best no spending a furtune... just from the machine to my closed n on for 12 or 10hrs shift... so question answered 100 % approved from a nurse to all nurses... comfortable all shift... n all made in America...
I have not had to wear scrubs to work for a few years, but now that I am back in a clinic setting, I am happy to buy again from Uniform Advantage. Ordering more scrubs again soon! So many wonderful choices, it's so hard to decide!
I absolutely love scrubs advantage! I find that their products is the best fit for my body type. I like to look classy when I work and their scrubs give me that. I work into work feeling comfortable and confident. Usually gets lots of compliments too!
I bought 4 medium petite scrub outfits... they all fit perfect! I am very satisfied with the quality and the fit as I have a very difficult time getting decent scrubs. They are usually way too long on me. And... they have great "character" scrub tops... very cute.
Soft and comfortable. Fabric feels pleasant to skin. Great design, perfect fit. Handy pockets. I like it a lot and everything about it. The best uniform I've had. And good price as well.
Ordered size large as I always do. I (foolishly) assumed these scrub pants would be a standard size large. I washed 3 of the 4 I ordered. I tried the 3 on after washing and found the length is only suitable for a professional tall basketball player - not for regular people. I am 6 feet 2 inches and these are very long on me! I returned the unwashed pair and had eat the cost of the return. Since I washed the other 3 pair I could not return them. Needless to say I am VERY disappointed in this purchase!
Hello MP,
We want to apologize for the sizing issue in the garment you received. Your satisfaction is extremely important to us; we are very disappointed that we did not meet your expectations on your recent purchase and, we would like for you to allow us the opportunity to make things right.
We would like to offer you a replacement for these garments and a return mailing label at no cost to you and would appreciate you replying with your order number so we may review and resolve your concern.
We are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you in the future.
Best regards,
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
Overview
UniformAdvantage has a rating of 2.4 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Dear Lisa B.,
Thank you so much for being a loyal Uniform Advantage customer. I am very sad to hear about this recent refund issue, and I hope you will allow me to investigate further.
Uniform Advantage is a company with a solid commitment to doing the right thing, and when we owe something to a valued customer, we definitely want that customer to receive it. If you are open to my help, kindly send me your contact information and order number or account number (if you have either of those), and I’ll look into to what has gone on, with an eye to making sure you receive your refund.
Your satisfaction truly matters to us at Uniform Advantage. I hope to hear from you soon so that I can have the opportunity to turn your disappointing experience around.
Sincerely,
Robin Grose
Customer Service Specialist