Make sure to continue to follow up on your order. They will not contact you if there is an issue with it I waited 5 days for the shipping information on my order and it never came. 5 days after I started my order I contacted them for them to tell me there was an issue call us at your earliest convenience so we can more forward with your products. Notify your customers of an issue so they can fix it promptly and get what they have ordered timely.
I just want to say thank you for all the items that I've ordered from your company. The uniforms ordered I love them so very much. They are comfortable and they are beautiful. The fit is perfect. I know they are going to be with me for a long time coming.
Never ordering again. I ordered a size too big (they apparently run huge) and it cost me half of the original order to return AND exchange. They didn't even do a fair exchange, I ordered the exact same thing just one size smaller and it cost $10 more. Terrible business operation
Hello Jennifer! I am sorry your return cost more for the same exact style. That should not be the case and we would like to make this right. Sitejabber is a new site for us, and we are just getting to know the system. Please email us at custserv@uniformadvantage.com and include your email address & name associated with the order so we can look into this matter further. Please also mention your sitejabber review. Thank you!
I bought two pairs of pants. Both the same size. One pair fits great. The other pair is so small I can't even get them all the way up. I am needing to get the bigger size. I feel it is unfair due to the fact that I have worn a XL in every scrub pants I have. This pair is obviously mis-sized and I still have to pay for the shipping for the exchange and then I have to pay the extra for the bigger size as well.
Good afternoon, Keri,
Thank you for your purchase from Uniform Advantage. I’m very glad you were pleased with the fit of one of your items, but I’m also very sorry that you have had a sizing issue with the other. I hope to be able to help you with that.
Unfortunately, I don’t know which specific pant caused you trouble, as we offer an extremely wide variety of scrub styles. Although one may generally wear a certain size, sizing occasionally does vary according to the cut of the particular style, line, or brand.
Every garment that we sell (whether part of one of our own Uniform Advantage collections or belonging to another brand) has its own Size Chart & Fit Guide right on the item page of our website. This information is intended to help our valued customers make better-informed choices on what size to order, especially when requesting styles that they have not worn before.
Of course, if an item were to be incorrectly labeled—which sounds like what might have happened in your case—following this chart will not be as effective. I apologize if you have received such a garment, and I’d like to correct any mistake.
Please send me your contact information and order number or account number (if you have it), and I will reach out to you personally. I would be happy to waive the return shipping fee on this occasion so that you may use the insured, trackable shipping label in your package to exchange the item at no cost to you.
Thank you again for shopping with Uniform Advantage; your satisfaction is important to us.
Sincerely,
Robin Grose
Customer Care Specialist
I have gotten several tops, all of them the UA brand, and the sizing is not consistent from piece to piece. Each time I have to look at the size guide. Some say I should wear a medium, others say extra small. I like the quality but the inconsistent sizing drives me nuts. I would like to order one size from a manufacturer and know that each piece will fit the same.
I ordered a top and pants from them on 10/20/18 and it took 4 weeks to receive my stuff. When you check your tracking status you will see a message: 'Ready to ship' and it will stay there for 4 weeks.
Meanwhile I called the customer services to update the status of my order, all you can hear from them is "i dont know".
Hello Rader!
I am unsure why an order would take 4 weeks to ship. Most in stock and non-embroidered items ship out within 24 hours. Perhaps the items you ordered were on back order or were embroidered?
Sitejabber is a new site for us, and we are just getting to know the system. Please email us at custserv@uniformadvantage.com and include your email address & name associated with the order so we can look into this matter further.
My graduate program requires a unique color and uniform advantage is the only place I can find it! I love the variety of brands that carry the turquoise color. My favorite brand is the easy stretch! The fabric is soft and it fits comfortably. Overall, they have great products and excellent customer service!
Ever since I got into the healthcare field, I've purchased this brand! I work long hours and need comfy scrubs to help get me along. I'm currently pregnant and this is the only brand I've found to really be comfy on my stomach as it grows. Love love LOVE this brand! 10/10 recommendation.
I wish I could give no star at all. I placed an order online using my credit card. The next day, I received an e-mail stating they put my order on hold because they had a "problem" processing the payment and that the info I entered did not pass their "system." They are requesting for some information which I was hesitant to give. I called my credit card company to see if there was any problem processing the payment and there was NONE. The amount they charged went thru and was authorized. Weird huh? So I e-mailed them back and told them they shouldn't have a problem. Few minutes later, they e-mailed be again and asking for a copy of my credit card and ID (what?!) or they will not process my order (No way!). So I cancelled my order, and it has been three days, the amount they charged is still on hold. I hope they can read this because I am very unhappy with their service. Ordering from UniformAdvantage is a big mistake. Whoever read this, just order somewhere else.
I got a pair of scrubs from them a couple years ago and was very leary on ordering online without trying on but was not disappointed! The shipping was so fast and when I got them the sizing was perfect! They fit just right and are super light and soft. Will always be a customer!
I ordered scrubs on May 2, with an estimated ship date of May 6, Delivery around May 12. On May 10, status was still ready to ship. Service folks told me they'd ship next day, agreed to 2 day shipping. By May 15, they still had not shipped - still "Ready to Ship" status. I cancelled the order, and informed them that I'd file a complaint with the credit card company if the order was not cancelled, and reverse the payment. They told me they could not guarantee they could cancel it. I expect to receive the scrubs now that I have made it clear I bought other scrubs and do not need their product. I can handle delays or out of stock status - but I need to be informed so I can change the order if necessary. Worst on-line service I have ever received.
Hello Kate, Please private message us your order number or email addresses used to place your order. We are sorry you had such a poor customer service experience and we would like to use this as a teachable moment for our team. We do value all of the hard work and dedication our caregivers are doing during this unprecedented time.
Prices are good as well as availability, styles, and brands, but shipping and customer service is a joke! I received an email 2 days after ordering that a set I ordered was out of stock. No big deal, because they would ship without it 48 hours after the email was sent if no reply. I didnt see the email until 2 days after it was sent so no big deal. Now we are 10 days later, I spoken with 2 customer service members who have assured me that the order will ship, and its still an open order with no ship date in site. Save hour money and order from someplace else!
I placed an order online, and requested 2-day shipping. I then called because the order was not shipped. They assisted me with placing the order again and stated they would give me next day shipping at no cost as it was their mistake. The order still did not arrive, they charged my cc. So when I contacted them again they told me that there was no indication of the rush processing and I could expect my order in 7-8 business days. I canceled the order, they stated they intercepted my cc transaction and would not be billed for it What a joke.
Dear Lisa B,
We are very sorry that you experienced this delay with your order, and we thank you for taking the time to review our service.
Please accept our apology for not meeting your need or expectation.
We would like to investigate the disconnect on fulfilling this order and would appreciate you replying to this email with your order number so we may review and resolve your concern.
We'd like to have one of our Customer Care Specialists contact you to re-submit your expedited order and cover the shipping fees.
Again, we are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you.
Best regards,
UA Customer Care Team
My husband has to wear a certain color scrubs and he has a long torso and short legs. Uniform advantage has the option to order tall shirts and short pants which works out fantastic for him! They're so hard to find other places!
I've been in contact with this company for two days straight. Due to my order being shipped in two parts I have been charged twice for one order. In which customer service refuses to directly contact my bank and release the hold on one of the charges. Due to this I am now in a negative balance in my account and they keep using me as a run around. I'm tired of this and dealing with this company.
So, I spent 227 USD to purchase uniforms from this company. The uniforms arrived on time with all the cheap materials. Sized one size bigger. The large is an XL, and the materials are cheap and see-through. I decided to return it, and I am charged for the return. On top of that, I am only refunded a certain amount of money. I requested for an exchange, and they said oh, we are sending you a link to exchange the uniforms, which never came. I am only giving them some time to work on my refund, and if that does not happen, I will report them to my credit card company, and they will refund the money. People, if you need your money back, go through your credit card bank and ask for a refund.
Dear Irin A.
We’d like to express our sincere apologies for any dissatisfaction you may have experienced with your recent purchase. We take your feedback seriously and want to ensure we address your concerns promptly. We have a wide variety of styles, materials and prices for you to choose from and we have escalated this to our product team to check and verify that the fabric quality is the same as the one you expect and love. At Uniform Advantage, we are committed to maintaining the high standards we’ve upheld for over 35 years. Your satisfaction is our top priority, and we are eager to make things right for you.
When a return is processed online, you have the option to use our insured pre-paid return label or a carrier of your choice and there are no other charges associated to your returns. Please note that our Customer Service Specialists over the phone, chat, or email can assist you with your concerns and waive the return label fee if a defective item was received. Unfortunately, we could not find any interaction from you in our systems; to better assist you, could you please reach out to us via telephone, chat, or email and provide more details? This information will allow us to investigate the specific issues you’ve encountered with the purchased products and facilitate a satisfactory resolution.
Thank you for your understanding, and we appreciate the opportunity to improve your experience.
I always get my orders quickly and timely. This past order I actually ordered something that was out of stock, they notified me and let me exchange the item and even discounted the new item for the trouble. Fantastic service.
The pants were to big so if you wear a XL you should get a L. I went to exchange them inside the store and was charged more money for the same pants... it was only eight dollars but wanted them for work. Next time I will mail them back.
Uniform Advantage is my go to company for my scrub needs, especially Tooniforms and Cherokee brand which are my favorites. I just got my recent purchase last week. My order was shipped the day after I purchased it the evening before. Quick to ship and always an abundance to choose from.
So they tell a customer they don't charge until the merchandise ships. I just placed my order after hours of fighting with the website. Then I see that review. So I check my account... wouldn't you know, the funds of course have been charged within minutes of placing the order.
Hi Lyanne,
When you submit your order, we place an initial authorization for the entire order when you place it—this is a temporary hold on funds that will automatically drop off within a few days. The money is not withdrawn until the order ships. Once the order ships and the card has been charged, you will receive an email notification with your tracking information. Please note, if your order includes multiple shipments, you’ll see a charge for each item as it goes out. We’re sorry for any confusion or inconvenience this may have caused you.
Customer Service Department
Uniform Advantage
101 N. E. 3rd Avenue
Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
Overview
UniformAdvantage has a rating of 2.4 stars from 631 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Fawnalea,
Thank you for your feedback. I would like to use this as a coaching opportunity for our customer service team. Would you mind sending us a direct message with your order number or email address used when placing your order?