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UniformAdvantage Reviews Summary
UniformAdvantage has a rating of 2.5 stars from 634 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 3rd among Uniforms sites.
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Snail mail is faster. FedEx sloth delivery method in Northern California is the absolute worst! I'll shop elsewhere
I ordered a scrub top that was less than $20 but after taxes and shipping, it cost $27. When it arrived...after over a week...i found it was huge although I I ordered the size recommended by the site. When I asked to return it, I found that my refund would be only $10. I was charged a shipping fee to return it. So after losing $18, I still have no scrub top.
We are so sorry to hear about your experience with the product purchased and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us. We certainly understand your disappointment, and this issue will be seriously addressed.
We have improved our Return Policy to make it better for our customers by extending it to 45 days instead of 30 days and oftentimes when a customer feels like the items are not as per the size chart - we waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case.
We have already instructed our return team asking them not to charge you for the return shipping. A full refund for the merchandise with sales tax will be processed upon receipt of your returned item at our warehouse. If you would like to exchange it for the correct size, we would be glad to offer free ground shipping on the new order as well.
Depending upon the carrier you use, it may take up to 7-10 business days for your return to reach our warehouse. All the returns are processed within 1-2 business days once we receive them. You will receive an automatic email confirmation once your return is processed.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
If you have any further questions, please send us an email to custserv@uniformadvantage.com or call us at 800.283.8708 and we would be glad to assist you further.
Thank you for contacting Uniform Advantage
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
It costs approximately 47% to return an item. Very poor customer service is this thinking especially on line not able to see actual or fit. I ordered 2 skirts for a total of $60.03. And it cost me about $28.00 to return even to exchange. The quality of the skirts were fine it's the business costumer handling is a money maker for them. I do not recommend this business to anyone thinking of returning an item. The return policy does not reflect a good stable company that cares about their customers
Dear Cheryl L,
Thank you for choosing Uniform Advantage and taking the time to provide us with your feedback. Your satisfaction is important to us, and we are disappointed to know that we didn't meet your expectations.
We were able to locate your order and we have refunded the return fee that we cover, which is $8.99 for up to 5 items. This refund will show up on your credit card statement in the next 5 to 10 business days.
Regarding your return fees concern, we do provide a shipping label that you can use to return up to 10 items, the prices are $8.99 for up to 5 items and $10.99 for up to 10 items. Please note that this return label has insurance to guarantee that you are provided with your refund in case anything happens to the returned package. We are certainly very sorry to know that you paid that much for your return, and at the moment we have no way of controlling the amounts that shipping companies bill for returns, this is why we recommend our customers to use our return options instead. There are also some case where we might waive these fees depending on the scenario, if you believe this might be the case on your next purchase, please let us know and we'll be happy to review your case.
We would love to have you back and we hope that you give us another chance to delight you with our quality items. We would also be more than happy to offer you a 10% off discount for your next order along with free shipping, just give us a call at 800.283.8708 or send us an email at custserv@uniformadvantage.com to honor this.
Please reach out to us if you have further questions or concerns and we will assist you promptly.
Once again, we do apologize for your experience, and we hope to hear back from you soon.
Thank you for contacting Uniform Advantage.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I purchased some scrub tops on August 19,2023. On August 21, I received an email stating that my package was delivered. I go to my door and there is no package. I call customer service right away and they insist that it was delivered. I tell them I have been here all day. No knock on the door and no package. The customer representative then proceeds to tell me that they have "proof" and she sends me this photo I have posted below. One, I have no idea if that building is mine. Two, my door is to the right, not the left. Also, the customer representative agreed that because the picture provided by the delivery driver DOES NOT SHOW THE APARTMENT NUMBER. So I have no idea what floor its on even if they went to the correct building. I am then told that there needs to be "an investigation that will take approximately 3 days" and only then will I be able to get a refund or have the items resent to me. What is there to investigate? You clearly delivered to the wrong address. Please return my funds immediately as I am no longer interested in doing business with this company. This was handled so poorly.
Dear Alicia P,
Thank you for choosing Uniform Advantage and for taking the time to write to us. Your satisfaction is extremely important to us and we are very disappointed that we did not meet your expectations on your recent purchase.
We are happy to inform you that we found your order and reviewed it. Upon checking, we see that FedEx shows a confirmed delivery on their website however, as you did not receive the package, we have already started an investigation with FedEx per our process.
In most cases, FedEx successfully locates the missing package and delivers within 2-3 business days.
However, if FedEx is unable to locate your package, we will find the best solution for you. We will contact you with a resolution by email on 8/24/2023.
Please reach out to us if you have further questions or concerns and we will assist you promptly.
Once again we do apologize for any dissatisfaction or inconvenience this may have caused you.
Thank you for contacting Uniform Advantage.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Avoid this company and buy your scrubs somewhere else. To avoid heart breaking. They will not accept responsibility for bad scrubs or over size scrubs shipped to u. And will not give you a return label for their fault.
Dear Esther G,
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we truly appreciate your time to share your feedback.
We strive to provide a quality experience to all our customers with their purchased items, this is why we decided to add a size chart that is available for all our items, and we strongly advise to follow it to choose the right size as it is updated as per the actual body measurements.
There are times when we waive the return shipping fees, but this may not always be the case, however we do want to make sure that all our customers are happy with our service.
We are extremely disappointed we did not meet your expectations and would like to review your order and find out what went wrong.
May you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I've spoken with customer 3 times by phone, once by chat, amd once by email. I placed a large order of over $300 as others had recommended the site. I paid for express shipping. Called after 5 business days and paid even more shipping as 1 item was backordered and O asked to split the order to get my items faster. I placed my order on August 4th by 4pm. It's now August 14th and I still don't have the package. I can't the order until it arrives...if it ever arrives. I am supposed to be able to cancel if theres no update for a full day on the shipping label which has already happened but still wasn't allowed to cancel today because it's supposedly arriving tomorrow...how idk because im in Kansas and the package still hasn't left Georgia. I've had one rude customer service rep on chat who couldn't even look up my order status, can't tell me when items will ship, basically can't help at all. The next guy was great and very kind however after talking me into to paying even more shipping, he never followed up and the company never let me know they were going to refund my shipping costs. Also didn't let me know that the items were unable to be express shipped so I just keep waiting for a package that doesn't arrive. Overall it's a terrible company to order from if you have an issue AND if and when I do get a refund, I can expect that to take 3 WEEKS to get said refund Don't order from here. Amazon had the same uniforms in different colors and shipped in 2 days without additional shipping fees and no prime membership. Can't review the scrubs because I may never receive them.
Dear Jenny H.
Thank you for taking the time to provide us with your feedback.
We are extremely sorry to hear about the experience that you had with your recent order, and we guarantee you that is not the experience we want our customers to have.
After reviewing your order, we can see that it was delivered on August 16th, and while we did try to expedite the order after it was processed, it was already too late at that point. Please note that we cannot guarantee changes once an order is in processing status, we do really apologize for this inconvenience. We can also see that your expedited shipping fee was refunded back to your original payment method.
Regarding your unpleasant experience with our customer service chat team, we guarantee you that we will go through your chat history and apply your feedback to coach this representative as we are always looking for ways to improve our service and customer service experience.
In regards of the backordered item, we certainly take full responsibility of this, and we are aware that we should have informed you about this before to avoid any delays. We assure you that we are looking for ways to avoid this and be able to provide a better experience for our customers.
We apologize one more time for this experience and we hope that you give us another chance to delight you with our quality items, we would be more than happy to apply a 10% off discount along with free shipping for your next order. If you would like to take advantage of this promo, just please follow up with us, either through here, or by our main contact channels:
custserv@uniformadvantage.com
Phone # 800.283.8708
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I bought a shirt but it came two sizes larger and they gave 0.97 for refund when it was $9. These people are scammers trust me
Dear Uzoama C.
We would like to apologize for the inconvenience caused by the sizing issues that you experienced with your purchased items, and we truly appreciate your time to share your feedback.
We strive to provide a quality experience to all our customers with their purchased items, this is why we decided to add a size chart that is available for all our items, and we strongly suggest your customers to select their size based on the measurements shown on our size charts.
There are times when we waive the return shipping fees, but this may not always be the case, however we do want to make sure that all of our customers are happy with our service.
We would like to ask you to please reply here, send us an email to custserv@uniformadvantage.com or call us at 800.283.8708 to provide with your order details and we’ll be happy to further assist with your return.
We look forward to hearing from you and we guarantee you that we will do everything in our hands to make this a better experience for you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I've ordered scrub tops from here before. Good price. Good fit. This is my second order. I ordered 3 more, same style same size. However, none of them fit. So I sent them back. They say I could exchange, but how do I do that when they don't fit. And then pay shipping twice? Nah.
Dear Martha G,
Thank you for taking your valuable time to write to us regarding the sizing issue. We are truly sorry to hear about the issues you had with your recent order.
Per our return exchange policy, we do not charge ground shipping costs on exchange orders. Also, if the same styles and sizes were ordered, and there is a difference in the fitting or size; we waive the return shipping cost as well, but that is not always the case.
We are extremely disappointed we did not meet your expectations and would like to review your order and find out what went wrong.
May you please reply or contact us via chat, email, or phone with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully. Thank you for contacting us and we look forward to hearing from you.
Best regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Buttersoft scrubs great quality Fast delivery Ordered more after 1st delivery Great collection Will order again and recommend to others
Went by their size chart and the clothes that came were ridiculously big! The material felt like it would give you a rash by the end of the day. Had to pay $13.00 to ship it back! What a joke
Dear Laura T.
Thank you for taking your valuable time to write to us.
We are sorry to hear about the issues you had with your recent order. Oftentimes, when a customer feels like the items purchased did not match the information provided, we waive the Return Label Fee as a courtesy, but that is not always the case.
We are extremely disappointed we did not meet your expectations and would like to review your order and find out what went wrong.
May you please reply with your order number so we can research and provide a resolution?
We are sorry that your Uniform Advantage purchase did not work out successfully and we thank you again for reaching out.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I ordered almost $400 worth of scrubs 7/2/23. It is now 7/15/23. Just contacted customer service again for the 5th time and they said it will be another 8 business days until it's shipped. I have never had this type of issue with this company but I will never order my uniforms from here again. I will find somewhere else to spend my money. Save yourself the headache and go somewhere else.
Dear BM,
We would like to apologize for the inconvenience caused by the delayed shipping of the order you placed on our website.
We strive to provide a one-contact resolution whenever a customer contacts us regarding an issue with their order. Our orders are usually processed within 24-48 business hours from the time they were placed. If there are any inventory issues; customers are contacted via email.
We would like to investigate the disconnect in fulfilling this order and would appreciate it if you can reply with your order number so we may review and resolve your concern as soon as possible.
Again, we are very sorry for any inconvenience this issue may have caused you and would like the opportunity to better serve you.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
It's kind of sad when a company doesn't even care about their customers. I've reached out multiple different times for an issue with my most recent order and have gotten radio silence. I purchased 3 different scrubs sets where 1 of the 3 sets did not match. The top was way lighter than the bottoms even though the website paired them as a match. They wanted $8.99 to return the top which was half the price of it since it was bought during the nurses week sale and then the sale was also over by the time I received the package so I couldn't even buy a different top to match the bottoms on sale. I just want this issue resolved.
Dear Justin R,
We are so sorry to hear about your experience with the products you recently purchased and really appreciate the time you took to share your concerns. We strive to delight you each time you shop with us and we will take care of this issue right away!
We are happy to inform you that we found your order and the email you sent to us; we truly apologize for not receiving a response in a timely manner, but it seems that the email you sent did not reach our customer service department. We were able to confirm that the garments purchased are not a set, and the top and bottom are from different brands. When purchasing items, it is always advisable to shop from the same brand and collection to make sure the colors and fabric match 100%. Our website has the feature “May We Suggest” which shows other styles and brands based on your search, but this does not mean that if purchased, the colors will match.
We want you to have a great experience with Uniform Advantage and for that reason, we will waive the return label fee. Please go ahead and initiate the return online using your order number and email address; select the top you would like to return, drop off location, review, and submit. You will see a charge in the return process, but don’t worry, I have added a note to your account to waive the return label once we receive the garment in our warehouse.
Please reach out to us if you have further questions or concerns and we will assist you promptly.
We hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our outstanding service and merchandise quality first-hand.
Paul Castro S.
Uniform Advantage | Customer Service Supervisor
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I love these scrubs so much! They're so comfy and I need that in Vet med! The shipping time is speedy and I'll continue to order.
I had 5 tops. Pd shipping to get. The quality was poor on one Stitch. Other's small.pd to return wow!
Dear Dawn K,
We are so sorry to hear about your experience with the products purchased and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us. We certainly understand your disappointment, and this issue will be seriously addressed.
We have improved our Return Policy to make it better for our customers by extending it to 45 days instead of 30 days and oftentimes when a customer feels like the items are defective- we waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case.
Please reach out to us at any time and please provide us with your Sales Order number to investigate and assist you promptly.
By sharing your candid feedback, you give us the opportunity to deepen training where it is needed most, so we can further improve the quality and consistency of our products.
Again, we do apologize and assure you that your experience is a rare departure from our very high service standards. It is our sincere hope that you will give us another chance to delight you by shopping with us again soon, so you can experience our normally-outstanding service and merchandise quality first-hand.
Paul Castro S.
Uniform Advantage | Customer Service Supervisor
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I'm not sure when their return policy changed but it's horrible now. You used to be able to request a return and they would send you a free shipping label. Not anymore. I had to spend $10.60 to return a top. Then they tried charging me $4.00 for a return fee. I was able to contact them to get the $4.00 back. Between paying shipping to originally get my order then having to return the top I spent over $18.00 in shipping for one outfit. I won't be ordering from them again.
Hello Alexis J.
We are sorry that we were not able to meet your expectations during the return process. We understand that returning or exchanging can be an inconvenience and we try our best to make sure all of our website pages provide our customers with all the information to order or return from our website.
We have improved our Return Policy to make it better for our customers by extending it to 45 days instead of 30 days and oftentimes when a customer feels like the items are defective- we waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case. Please review our Returns Page, you will find all the necessary information for returns and exchanges. The $8.99 Pre-paid UPS return label is optional and when selected, the customers can return up to five items with it or they can use their own carrier of choice. We also provide free shipping on exchange orders.
We would like to investigate the $4.00 charge to your account. When you have a moment, kindly reply to this email with your order number so we may review and resolve your concerns.
Uniform Advantage - Customer Service Department
101 N. E. 3rd Avenue. Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
I inquired, via chat, about my order. My order was still processing according to the "track my order" on their site. The site advised that my order was being shipped on Monday, I inquired on Tuesday as to why it still showed processing. I was told that one item was on backorder and they did not know when it would be available. I told them I was never informed of this. I asked that they ship what was available. That was 2 days ago and it still shows processing! I was told they would release the order the next day.
Hi Dawn S.
Please accept our most sincere apologies due to the order delay caused by the back-ordered item. We normally send an email to our customers when this happens and regret that you didn’t receive it.
Furthermore, we’d like to investigate this matter for you and find out what is delaying this order from being shipped. Please call us or send us an email with your order number at your earliest convenience as we are eager to take care of this issue for you.
Best regards,
Customer Service Department
Uniform Advantage
(P) 800.283.8708 (E) custserv@uniformadvantage.com
I purchased a total of 6 pieces of Butter-Soft-Strech. Quality of the pieces are not as described, nor are they "to fit". They are vey thick & definitely not stretch fabric! I wear scrubs everyday for 25 years, ordered my normal size that I wear daily & these swallowed me! I go to return & reorder in Greys Anatomy brand to find I have to pay for my own shipping because I have more than 5 pieces which was not communicated ANYWHERE including my receipt with purchase. After completing my refund, I will be refunded $11.00 less than my payment for purchase as well as the cost to return items via insured mail (not sure of that cost yet). I will be purchasing my Greys Anatomy elsewhere & will never use this company nor refer co-workers to this company!
Hello Fran S.
We are sorry that we were not able to meet your expectations on your most recent purchase. We try our best to make sure all of our product pages are updated accordingly in order to provide as much information as possible for the customers to make an informed decision when purchasing from our website as we know that returning items can be an inconvenience for our busy customers. On our website’s product page, you can see all the information relevant to the product, this includes all the features the product has, cut type, fabric content and features, washing instructions, etc. We also have a size chart for our customers to use and make sure they get the right fit, the first time. Please note that sizing may vary with different styles, brands, and cut types.
In regards to the returns cost please review our Returns Page, you will find all the necessary information for returns and exchanges. In order to make things easy for our customers we provide a prepaid label or they can use their own return label.
We are truly sorry that you feel this way and we would like to take a look at your account. Anytime a customer feels like the items are defective, we don't charge for the return label fee, and we can likely refund or waive those charges for you. Please reach out to our Customer Service team with your order number and they will be able to assist you further.
Uniform Advantage - Customer Service Department
101 N. E. 3rd Avenue. Suite 2000
Ft. Lauderdale, FL. 33301
(P) 800.283.8708 (E) custserv@uniformadvantage.com
Visit us Online: www.uniformadvantage.com
They charge you shipping for returning your items or exchanging. You can get all your money back going through Amazon or buying at an actual scrub store. I bought 3 scrubs because I had one that I liked but the pants were a little too small so I decided to order a size up next time…. Same brand, it fit like trash bags. I end up submitting a return on all of them to find out I'm losing out on $40 once these are all returned. I am basically returning all 3 and only getting the amount of 2 scrubs back. That's preposterous. On one of them they are charging me more on the return label than they actually spent shipping it to me. Completely ridiculous. Don't buy from this place, it's a risk and not worth it.
Dear Naomi P,
Thank you for taking your valuable time to write to us.
We are sad to hear that the sizes you normally wear did not match the products you purchased, and we are very disappointed we did not meet your expectations on your recent purchase and would like to review your order and find out what went wrong. May you please reply with your order number so we can research and provide a resolution?
We are sorry that this Uniform Advantage purchase did not work out successfully and we thank you again for reaching out.
Sincerely,
Uniform Advantage
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
Great prices and products...HOWEVER...The website is poorly designed. It takes an extremely long time just to edit your cart. If you get too many things in your cart it's nearly impossible to remove them or place them in the save for later. It gives me a migraine and it takes days and if that isn't enough time then it leads to months. It could take up to a year by the time you get your cart updated. Horrible, it makes me sick!
I gave up and bought scrubs somewhere else because I don't have that much time to spend on this website.
From the business
We take pride in our reputation and position in the world of professional uniforms and scrubs. For more than twenty years, the name Uniform Advantage® has meant: style, quality and above all, customer satisfaction.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear June R,
Thank you for choosing Uniform Advantage. We are extremely sorry to hear that you did not receive the order in the expected time, and we assure you that we have taken the necessary actions to address your concern.
According to our records, your order shipped on August 29th and FedEx delivered it on September 6th, please note it can take 4 to 8 business days for orders to arrive with regular ground shipping, and your order arrived in 6 business days.
We can understand your disappointment, specially if you needed your purchase as quickly as possible, this is why we offer different shipping methods based on our customer's needs. We would like to invite you to please check our shipping guide here:
https://www.uniformadvantage.com/shipping-rates.html
We would love to have you back as a customer, and we would like to extend a 10% discount along with free shipping for your next order, just please call us at 800.283.8708 and we will be happy to honor this discount for you.
Once again, we do apologize for your experience, and we hope to hear back from you soon.
Thank you for contacting Uniform Advantage.
Best Regards,
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com