Ugh I'm so sad I was so excited for these scrubs! I got this top in an XS in three colors... I normal buy a small but since reviews said it ran big I went with the XS... this fits like a large! I'm 120 lbs and 5'3. Very disappointing
I had no problems navigating the web site and the ordering was simple. Arrived in a timely fashion even with all the holiday delays. My disappointment stems from the return policy. I might have exchanged a pair of scrub pants because they were too small but the fees were higher than the pants cost. Unlikely to order again.
Hi Eileen,
I’m so glad that you decided to make a purchase from Uniform Advantage and that you found the process simple and the delivery timely even during the hectic holiday season. I also understand how choosing the correct size can be challenging when ordering online.
We do strive to make merchandise exchanges as hassle-free as possible. If you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, but recommended as the shipment is trackable and insured, which can be a lifesaver if the package should go astray on its way back to us.
When returning just one or two inexpensive items (which sounds like what you needed to do), many of our customers opt not to use the label we provide but to ship the item back via an alternate carrier such as the U.S. Postal Service. This may well be more economical, though the package may not be insured and trackable. We are happy to process returns and exchanges that reach us by any carrier.
I would love the opportunity to transform your first purchase from Uniform Advantage into a better one for you. If the too-small pants are still in original condition and you would still like to exchange them, I’d be glad to waive that $8.99 return shipping fee. Simply provide me with your contact information and order number or account number (if you have that), and I will reach out to you personally.
Thank you again for giving Uniform Advantage a try. Your business is important to us and we hope to have the chance to serve you again in the future.
Sincerely,
Robin Grose
Customer Care Specialist
Great prices and products...HOWEVER...The website is poorly designed. It takes an extremely long time just to edit your cart. If you get too many things in your cart it's nearly impossible to remove them or place them in the save for later. It gives me a migraine and it takes days and if that isn't enough time then it leads to months. It could take up to a year by the time you get your cart updated. Horrible, it makes me sick!
I gave up and bought scrubs somewhere else because I don't have that much time to spend on this website.
I spent nearly $200 on scrubs. All of them worked but a pair of pants. Uniform Advantage does not pay for return shipping and it is expensive! They hide this by sending you a return label with your merchandise, yet subtracting shipping costs from your return after they receive your items. I was supposed to get back $23 for the pants and they took $9 out of the return I was supposed to receive just for a small envelop with one pair of pants in them. Never using this site again, I got ripped off.
I ordered 3 Clinic coats from Uniform Advantage and had them embroidered. The coats were mad in Bangladesh and are so flimsy that the dry cleaner starch did not stiffen up the material. It looks very unprofessional and the coats are unusable. Customer Service told me the fabric changes through the year and offered 10% 0n my next order. No Thank you. Poor quality/Poor Customer Service.
Hello Mark,
We would like to apologize for the inconvenience caused by the fabric issues that you experienced with your Landau Coats and we appreciate the time that you took to share your feedback and allow us to find a solution for you and other customers who may have experienced a similar issue.
We would be happy to offer a solution that fits your needs; please contact our Customer Service Team once again via Phone, Email, or Chat with your order details. Please do mention this review and email when contacting us to better assist you.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
Thank you for contacting Uniform Advantage.
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com
I was leery about if the butter soft stretch jogger scrub pants would fit me to my liking. I am extremely picky about how my pants fit and look on me. I ordered two pairs of them. I put them on and I was very satisfied. They fit perfectly and I was relieved. They weren't to tight or to loose. I have ordered 3 more pairs of the same style in different colors and I hope when they arrive they are just as perfect as the other two pairs.
I've been very patient with this company. Long story short I ordered clothes from UA by accident for work. The second I received them I returned them. This was around early December. It's February now and I have not received my refund. I emailed them again... they told me to wait 24-48 hrs so I did. I gave them 10 days and still no reply. They even charged me for shipping $8.99
Hello, Bao,
Thank you for ordering from Uniform Advantage. I was sad to hear that you’ve had this issue with your refund. Our team strives to provide excellent customer service, and we apologize for the unusual delay you have experienced.
Our records show that your credit/debit card was refunded on 01/14/21 for the items you returned. Once we release the funds, it can take an additional 5-10 business days (depending on your bank and the type of card) for the refund to show on your card statement, but it should definitely be appearing by now. Please reach out to me directly if you have any further questions about this refund; I would be happy to research further, if needed, as your satisfaction is very important to us.
Thank you again for shopping with Uniform Advantage.
Sincerely,
Robin Grose
Customer Care Specialist
I ordered 10 chef coats for my restaurant, but the chefs themselves cannot wear it due to strange patterning. It seems the side panels leading into the sleeves do not give enough way for arm movement.
The coats are not functional and are basically only clothes in appearance. They do not fit right and seem to be defects. I have called customer service COUNTLESS times, but they have failed to respond each time. I do not recommend! Be careful, because they might not exactly send working uniforms.
Hi Joice, Sorry you are unhappy with your recent purchase. Please send me a direct message with your order details so we can look more into the items you ordered. I am unable to escalate your issue without these details.
Ordering was easy and so was shipping. However if you need to return an item even exchange it you have to pay $9 to use their label or pay full cost of shipping any other way. This absolutely ridiculous when they have very few store fronts.
Hello, Anna,
Thank you for purchasing from Uniform Advantage. We’re happy that you found it easy to order from us, though unhappy that you will need to return the pants for exchange.
I’m not sure if that exchange will be made for another size, but I do know that it can definitely be quite the challenge to find the right fit for clothes when shopping online, since sizing can vary so widely from one item to the next, depending on brand, fabric, and style. For this reason we offer on our website a Size Chart & Fit Guide specific to each individual item. These charts indicate the actual body measurements (not garment measurements) that each size of garment is intended for. Of course, individual preferences as to how close to the body the clothes should fit are also an important factor. Please accept our sincere apologies if we did not provide the necessary information for you to choose the best size to purchase.
We do strive to make merchandise exchanges as safe and hassle-free as possible. If you choose to use the pre-paid UPS return shipping label included in your package, a fee of $8.99 will generally be deducted from the amount of credit you receive for the garments you return. Use of this label is optional, though we recommend it as the know that the shipment will be trackable and insured (which can be important if the package should go astray on its way back to us). However, when sending back just one or two items, it can often be more economical to choose another method (USPS, for example). We are happy to process returns and exchanges that reach us via any carrier.
Thank you again for giving Uniform Advantage a try. Your business is important to us and we hope to have the chance to serve you again in the future.
Sincerely,
Robin Grose, Customer Care Specialist
Will never order from this company. I should not have to pay for shipping to get an exchange. It will cost me more in the end than just going to a local scrub shop and purchasing it there. What a waste so much for a sale.
Hi Brooke, It looks like you might have received two different colors or items from two different collections. Please reach out with your order number; I'd love to help avoid this happening in the future and resolve your exchange.
Amy Indelicato
Dir, Global Customer Support
Overview
UniformAdvantage has a rating of 2.4 stars from 624 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UniformAdvantage most frequently mention customer service, return shipping and scrub pants. UniformAdvantage ranks 2nd among Uniforms sites.
Since its inception in 1985, Uniform Advantage has grown from having a single South Florida Uniform store to operating 30 Scrubs stores in key cities across the U.S.
In 1994, our company began manufacturing its own line of scrubs called UA Scrubs®. Since then, we have continued to upgrade our UA Scrubs® line to several more unique medical uniform brands to cater to each of our customer's needs and preferences. The UA Scrubs®, Happy Scrubs® and Butter Soft Scrubs® brands have become "standards" for medical uniforms & nursing uniforms.
Since adding a medical scrubs catalog in 1995 and a website in 1997, we continue to provide our style, quality and customer satisfaction to a progressively larger market both nationally and, more recently, globally. In the competitive world of medical uniforms, our name is synonymous with fine quality combined with favorable pricing in both our retail business ventures and web-based platform. No matter what your industry, Uniform Advantage provides quality made uniforms at a competitively lower price. In addition, you will receive the customer care and easy purchasing you need in order to maximize your uniform wardrobe and look your professional best.
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Good morning Samantha,
We appreciate your sharing your feedback. I am terribly sorry that you feel disappointed with your purchase. Our Butter-Soft collection is designed to be loose and the cut on the top you bought is meant for customers who prefer a loose fit. I would recommend our Butter-Soft Stretch collection as the cut is a bit more form-fitting. I would suggest styles BSS362 and BSS346 for tops and styles BSS347 and BSS476 for pants. I will be more than happy to waive the return label fee for you, so that you can exchange those items you received for something that will fit you better.
If you would like to do this, please provide me with your contact information and we will reach out to you.
Thank you,
Christian Camacho
Contact Center Operations Manager