Uniqlo

Quality of garments is excellent but customer service is rubbish. The woman I spoke to on the phone treated me with contempt, did not listen and interrupted. Returns - fiendishly difficult and complicated. I certainly will not be using their online ordering again.

Bought this sweatshirt and it ripped in underarm.
Company is vague on their warranty and customer service is just as bad as well as returns.
If this were a salvage or used clothes shop, I would expect this situation.
But, Uniqlo has new goods. If you like these types of stores, you are on your own

About a month ago, I ordered a sweater. It never arrived, and the tracking number is invalid. BUYER BEWARE! Luckily, my credit card company has refunded me the amount I spent. I doubt the sweater will ever arrive. Read reviews of this company on other sites and you will see that they are all negative.

I just come back from the Brussels Uniqlo shop. What was supposed to be a nice shopping experience for me, ended in a real nightmare. At the exit a security man held me saying one item had not been paid. The man at the cashier behaved like he had never seen the trousers I was supposed to have stolen. I was taken to a white room upstairs with one seat. I had to sit down and wait for another security man watching the purchase at the cashier on camera. With twice "I am sorry' in French although I am Dutch speaking, I was sent away. This is not customer care. Be polite until it is proven you are a thief. I was treated like a thief although I did not make any mistake but ever entering this shop. This will certainly be the last time as well...

I purchased a fleece jacket last fall in their Philadelphia store. Through one of the toughest winters in memory, that jacket kept me warm and was a perfect fit - for less than $20. I'm buying most of my fall and winter clothes here now.

Inconsistent sizing, poor quality (worse than forever21 and H&M) and no free shipping or returns. Customer service promised me free shipping with exchanges. However still got money deducted basically paid over $13 just to try on ill fitting and poor quality clothing. Still waiting for refund. Done with this company

Online size specs are completely bogus and overstated. Ordered chinos and jeans, and both arrived too small. Then, to add insult to injury, they charged me $7.00 to send back my return for the privilege of waiting 14 business days (from the time that they receive the return) to get my money back. Avoid ordering from Uniqlo online. I won't be doing business with them again.

Their sizes are ridiculous! Sometimes a medium is as big as a plus size, other time a medium is short and tiny likes cropped shirt. Its website is totally slow and unreliable. Customer services sucks. Return policy terrible. They wont allow returned if the tag is not attached. Do not buy their cheap stuff.

I bought 4 items and I don't know how they can charge me 5 items (extra $109.90). When I came back to ask them why and their attitude very bad. I'm very disappointed and they not even say apologies instead they look at me like a thief. I'm still wondering how can it happen when I only give them 4 items and they charge 5 items. These staffs who served me are "Trisha and Sophia".

I ordered 3 items from their online shop and the parcel was lost, the customer service is useless, they don't do anything. I found a lot of bad reviews of Uniqlo too late. I was not the only one whom they robbed. They are just thieves, stay away from them.

I was ordering worth of $170 for my work and since they don't have it on store I order online, guest what I never get my package, and even on the fedex said leave it on front which not in front of my apartment door, and probably they drop it to a wrong building but customer service is not help just saying we can't give you refund, I didn't even ask for refund I ask for what I pay for. But they just don't care. And I read a lot off same experience but it's too late. Their company is really bad. If you need to get something better to the store never online, you might not get your package and lose a lot of money.

I bought a pair of jeans and used their size chart to determine the correct size. They ended up being way too big. I spent $5 to have them shipped and now I had to spend $7 to return them. I was out 50%! This was not a good experience for me. I just want buyers to be aware.

The quality of the products is horrible but not as horrible as customer service which is non-existent. Also if you make the mistake of ordering keep in mind that it will probably take over a month to receive your items.

According to the USPS tracking information, Uniqlo never shipped my package.

Uniqlo claimed the package had been delivered.

They will not credit you in spite of any tracking information that proves they were wrong. Instead, they will advise you to contact your credit card company (!). I did not receive credit for a shipment that Uniqlo never made but fraudulently claims was delivered.

Worst customer service ever. And not worth it - steep declines in quality and uninteresting design.

I will never order online again from Uniqlo. If you need to return there is no way to return in store. No way to reach CS. They have the nerve to deduct shipping costs. The return took 2.5 weeks and I needed to dispute the charge with my CC company. The item shipped to me wasn't even in packaging. A previous down jacket had a zipper that would not work. Total crap experience all the way around.

This a holiday season and this store is not American by quality, customer satisfaction or high standard store.
I got items for my daughter and she did like them: poor fit and see through feather sticking out of the winter jacket. I could find check last minute for total $140. This store WONT do anything for you, without receipt you get nothing: NO return and exchange for other items for the same price or more, No store credit, all you can do is to exchange for a different size same items.
Why all American stores are hold up to standards, help customer to be happy and find the items that fit but this Chinese outlet does not? It is violation of consumer right to choose and right to be educated, no one in the store educated me at the purchase that without receipt you are no one, I would then perhaps make a foto of my check…

Pray you do not need to make a return. Uniqlo make it very very hard. Such a stupid attitude. All I wanted to do was exchange a t shirt for a different size. Nearly impossible. Gave up. Even in the shop they wouldn't do it. Unbelievable. Short sighted. Terrible philosophy. They must get so many angry customers.

I used to shop a lot at Uniqlo online store until they changed their return policy. Now if you are buying from online store you won't be able to return/exchange at physical store and you will have to pay return fee 7$. The customer service in Uniqlo Manhattan store is rude and disrespectful to their customers. I stopped buying at Uniqlo, there are many other brands that value their customers.

Bought t shirts after reading great reviews. Too small so I returned them immediately. It's been a month since they received my return. *they initially denied I returned the item but I had the tracking number and they miraculously found my return. I got an email stating my return was complete and that I would get an email when my account was credited. Neither have happened and after 5 weeks, I get the feeling they don't intend on refunding my money.

I think everyone today knows about Ukrainian situation today. Russia started real war in 21 century. Besides this they are bombing peaceful citizens, hospitals, schools, kindergartens. In this moment they killed 38 kids in Ukraine. 156 in the hospitals.
And this company is staying with russia. It means support! No war! No killing kids!

I am a fan of their down jackets and other items. I always use the "collect at convenience" store option as I have a horrible neighbour and despite me asking couriers not to leave things with him, they do, and I never get them.

The last THREE orders I have placed have been lost. When I track with HERMES, I see "missing pre-advice" and this means the item is now lost and will be returned to Uniqlo. After the first 2 orders Uniqlo advised me this was an IT error and was now fixed. I placed another order. Same thing has happened again.

This particular order was a gift for my God Daughter's birthday which she specifically asked for.

After the first 2 lost orders I did get a response from them giving me codes for 10% off and free postage but to be honest I don't think I will be using them again.

Made a purchase on a Wednesday and the shipping time they claimed was 3 to 5 business days. They ended shipping my order several days later than they said and according to the tracking number I will receive the package in a total of 8 business days. Because of this situation I won't be able to receive it. I made a claim by facebook, by email and by phone and they don't give any answer. Their customer service is a complete disaster. They are scammers, don't trust this company and don't ever purchase from them online.

Terrible return policy. No exchanges on any baby items, even if it's completely unopened sealed in its original package. It's UNOPENED, NEW, SEALED. Why a global business cannot accommodate for a simple gift exchange (when Amazon has 3 months exchange on all baby items, even free returns, when just about everything in retail stores can be exchanged)--I do not understand.

Terrible customer service too. At store and online, simply said to go look at the policy. Your policy is ridiculous for such a large retail business.

I discovered Uniqlo in Asia and US. Clearly Uniqlo Canada sucks.

Please don't buy baby gifts from here since its not exchangable and baby needs always changes.