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Uniqlo has a rating of 1.3 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uniqlo most frequently mention customer service, return policy, and credit card problems. Uniqlo ranks 4519th among Clothing sites.
I have not had to contact customer service, which seems to be reason for most of the negative reviews. I have couple of items that I only purchase from Uniqlo, including jeans and camisoles, that fit well, are good quality and very reasonably priced. Deliveries take a little longer to arrive than purchases from some other sites, but have never had problem with not receiving delivery or receiving wrong item.
I made an order of over £500. I haven't received half of the things i paid for and those ones i got were sent in duplicates. Hardly any way to contact them to make a complaint. DO NOT SHOP WITH UNIQLO. The WORST experience EVER
Take orders do not notify when order is available- then cancels order will not offer a refund
Dishonest unethical
Tip for consumers:
do not shop from these people
Products used:
nike, lacoste
Can't return online purchase to the local store.
I paid $7 shipping when purchased from online and now I have pay additional $7 for return.
Products used:
Top
Bought a belt in September and it was puckered by middle of October
No refund they just said dispose of it
I will not be buying form this store after their comments on staying in Russia. Money is more important to them than morals
The best shop for perfect clothing. Good quality items which are reasonably priced. I would highly recommend you to buy your clothes from there.
NICE STUFF BUT REALY BAD SERVICE, THEY'RE NOT EVEN INTERSTEA IN MAKING THEIR COSTUMERS HAPPY. THE MOST NASTY REP. VERY NOT accommodating RETURN POLICY
I LOVE Uniqlo but the delivery is always problematic. I have had problems every single time I have ordered from them online.
Uniqulo is giving out wrong information. I signed up for special offer and received a coupon code immediately, but I noticed it was for AU not for USA. So I sent an email to Uniqulo customer service about this situation and they said to call directly at Uniqulo customer service so they can help me out placing an order. So I called them but no, they didn't really tried to help me out placing an order with coupon code. They told me to re-sign up for USA page and wait up to 3 business days to receive the coupon code. Actually on their website shows as, "Sign up for Uniqlo News and get a special WELCOME OFFER within 24 hours." If it's really up to 3 business days, CORRECT YOUR INFORMATION ON YOUR WEBSITE AND DON'T MISLEADING CUSTOMERS. Plus, they were very unkind every time I call. Their voice sounded annoyance like blaming and lazy tone. Also I'm not sure if they're allowed to eat while on the phone, but one of the agent sounded like eating and swallowing something while talking. And I noticed that if you had good talking with them, they ask you for a survey before end the call and run the survey system right away. But if it wasn't a good talking, they don't run the survey system. This is totally cheating. Uniqulo was new to me so I shopped for few times, but not any more. Overall, It was very bad experience for me.
Supporting the idea of killing innocent people in order to make money. Nothing more than stinking russian footwraps.
Got some gloves a year ago and had no issues with the site or quality. Good experience. Other items somewhat spendy
Very good clothing but to buy it online is very problematic, site is very unstable often.
I do most of my online shopping at Uniqlo, the clothes are amazing and I've never had any problems.
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Shop UNIQLO.com for the latest essentials for women, men, kids & babies. Clothing with innovation and real value, engineered to enhance your life every day, all year round. UNIQLO US.
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