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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.8%
Positive
2,020
Neutral
54
Negative
56
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47,600 reviews

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One of the oldest flag retailers online.
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Reviews (7,662)

Rating

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Reviews that mention popular keywords

flag store (382) quality product (198) quality flag (230) web site (65)
Thumbnail of user allens590
California
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Didn't like buying two flags and having them shipped at two different times. I thought that was pretty bad. (paid over $8.00 for shipping)

Had not received second flag and called to find out why. Was told that second flag was being shipped separately.

Reason I chose this business:

U.S. company and made in the U.S.

Service
Quality

Date of experience: August 20, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. Some of our flags that are listed on the site ship out from our vendors. If you would like to check on the stock and location of the products please contact our customer service team at 877-732-2458.

Thumbnail of user theresej33
Florida
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

Every year I buy a new flag since the old ones get weathered out from the sun here in Florida.
Best site for American flags!

Date of experience: February 14, 2023

Thumbnail of user scottj1083
Oregon
3 reviews
0 helpful votes
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November 10th, 2023
Verified purchase

Ease of ordering and product was top notch. Quality was every bit what I would expect... from something... "Made in the USA."

Date of experience: October 11, 2023

Thumbnail of user roberts10463
Tennessee
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Ordering was easy and the flags look great. I appreciate the diameter of the wood shafts not being too thin.

Reason I chose this business:

I think it was availability, ease of ordering and size used in the wood shafts. In the future, would like to see 18 inch long shafts in the future with, of course, adjusting the size of flag.

Date of experience: April 26, 2024

Thumbnail of user jamesa3824
Missouri
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

The web site was easy to navigate, and a good quality flag was delivered expeditiously. Thank you for good service.

Reason I chose this business:

I have ordered flags from them before and had a good experience.

Date of experience: April 26, 2024

Thumbnail of user ralphm629
Massachusetts
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase
• Updated review

Was overall a good experIence with this company, had minor issue in order they fixed it right away. Customer service was great.

Service
Quality

Date of experience: October 18, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Ralph!

Easy to use
May 6th, 2023
Verified site experience
• Previous review

Date of experience: April 6, 2023

Thumbnail of user ralphm670
Michigan
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Our previous flag flew for 22 years whenever we visited for vacations. It was getting faded and finally split at the pole connection.

Quality

Date of experience: July 22, 2023

Thumbnail of user lenardl11
New Jersey
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

The staff that I dealt with when purchasing this flag did a great job in helping me and informing me about my options.

Reason I chose this product:

Staff recommended

Quality

Date of experience: April 5, 2023

Thumbnail of user lorib1443
Michigan
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

Site is easy to use and have had these flags before. Love them, fly them behind my car for escorts on funeral missions.

Service
Quality

Date of experience: June 4, 2023

Thumbnail of user karena134
Iowa
1 review
0 helpful votes
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June 9th, 2017

My order was on time and just what I wanted. Would definitely recommend this site for anyone who wants to order U.S. flags.

Date of experience: June 9, 2017

Thumbnail of user tracyk48
Florida
1 review
0 helpful votes
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January 18th, 2018

Awesome service, fast delivery and responses. The pricing was great as well. We ordered 2 American flags and got them in no time!

Date of experience: January 18, 2018

Thumbnail of user doyled92
New Jersey
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

Good communication, fast shipping. Have not had long so cannot give much of a review but so far all seems sturdy upon inspection

Reason I chose this business:

Because of reviews online

Reason I chose this product:

Needed replacement

Quality

Date of experience: August 7, 2023

Thumbnail of user rosannea7
Michigan
1 review
0 helpful votes
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August 5th, 2020
Verified purchase
• Updated review

Nice to find a company that has quality American made products that I need. We fly our flags 24/7 with lights at night.

Reason I chose this business:

Quality American made products.

Reason I chose this product:

All weather

Value
Shipping
Quality

Date of experience: July 6, 2020

Nice to find a company that has quality American made...
July 26th, 2020
Verified site experience
• Previous review

Nice to find a company that has quality American made products that I need.

Date of experience: June 26, 2020

Thumbnail of user bettyh1212
Indiana
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

So far it has been easy to order my US made flags. I'm not sure if I need cotton or nylon so I'll try one of each to see which works best.

Quality

Date of experience: October 7, 2023

Thumbnail of user vickieh305
North Carolina
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

My order come with no issue and fast. We needed to replace our old one that had faded. The new one looks great!

Date of experience: May 12, 2023

Thumbnail of user reginalda90
Virginia
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Flag looks great to me, I'll now see if if stands up better than the nylon one that shredded in a short time.

Date of experience: August 16, 2023

Thumbnail of user jamesf209
Georgia
2 reviews
0 helpful votes
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May 21st, 2017

Received my house mounted flag kit quickly, amazing US flag colors, attractive glossy wooden pole with swivels to prevent tangles! Thank you!

Date of experience: May 21, 2017

Thumbnail of user lindap938
Washington
1 review
1 helpful vote
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June 12th, 2020
Verified purchase
• Updated review

Found products I wanted very easily. Wide selection of products with clear and complete descriptions. Made in America most important to me.

Reason I chose this business:

Made in the USA & good prices.

Reason I chose this product:

To replace old, faded & soiled outside flags.

Value
Shipping
Quality

Date of experience: April 3, 2020

Found products I wanted very easily
June 12th, 2020
Verified site experience
• Previous review

Found products I wanted very easily. Wide selection of products with clear and complete descriptions. Made in America most important to me.

Date of experience: March 24, 2020

Thumbnail of user gregorym1162
New York
1 review
0 helpful votes
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May 19th, 2023
Verified purchase

I really thought it would be a better quality material and stitching. I could have gotten this at Walmart for half price!

Quality

Date of experience: April 19, 2023

Thumbnail of user bryans1021
West Virginia
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Ordered 3 dozen 12 x 18 flags to be placed on veterans graves. They are holding up well to wind and weather.

Reason I chose this business:

Price, and the fact that the flags are held by 4 staples.

Reason I chose this product:

The 3/8" stick fits flag holders correctly.

Quality

Date of experience: March 29, 2023

Thumbnail of user sandrao1086
Maryland
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

I have bought flags from you for the past years, they are wonderful! We get heavy winds here and they do well

Reason I chose this business:

Because that is where I get them from

Reason I chose this product:

It is tough

Quality

Date of experience: September 21, 2023

Thumbnail of user jasonl1496
California
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

Great product, simple process, arrived on time and packaged well. Easy install and works perfect for our 25' flagpole at the office.

Reason I chose this business:

Product looked great online with good reviews and had a decent price.

Reason I chose this product:

I needed a light for our larger flag pole. All American Flags need a designated light if they are left up after dark. This one was bright enough and could fit on a larger diameter flagpole.

Quality

Date of experience: September 22, 2022

Thumbnail of user leaannc4
North Carolina
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

The flag is very nicely crafted I have ordered from this company in the past and will continue to do so

Date of experience: November 28, 2023

Thumbnail of user patk629
Florida
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

We have ordered flags from you now three times. Our climate tends to beat them up. They look great in our yard.

Quality

Date of experience: January 24, 2023

Thumbnail of user anthonya1800
Colorado
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

Easy to set up account and place order. Delivery very timely despite holidays. Product looks great and a fantastic price.

Reason I chose this business:

Wanted to try new supplier

Reason I chose this product:

Fly the American flag 24/7 at my house

Quality

Date of experience: January 3, 2024

Sitejabber for Business

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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