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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,018
Neutral
54
Negative
56
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47,595 reviews

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One of the oldest flag retailers online.
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Reviews (7,660)

Rating

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Reviews that mention popular keywords

flag store (382) quality product (198) quality flag (230) web site (65)
Thumbnail of user russellr407
Tennessee
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Our flag order was delivered promptly. It was exactly as described. We will continue ordering from this company when we need to replace this one.

Reason I chose this business:

Our state representative, Joshua Calloway recommended you.

Reason I chose this product:

Needed a quality American flag

Quality

Date of experience: January 23, 2023

Thumbnail of user josephd1470
New York
2 reviews
0 helpful votes
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April 23rd, 2024
Verified purchase

I appreciate well made products and the people that make the effort to create products that standout.

Reason I chose this business:

I found exactly what I was looking for at a great price. Thank you for what you do!

Date of experience: April 13, 2024

Thumbnail of user philipr486
Minnesota
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

Bought a new place and had a telescoping pole last house, wanted a halyard pole this time, now just waiting for spring to install it

Quality

Date of experience: March 20, 2023

Thumbnail of user josephe999
Connecticut
1 review
0 helpful votes
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June 23rd, 2023
Verified purchase

I received this item quickly. In fact it arrived before thought it would. The website was easy to navigate and payments were easy to make.

Reason I chose this business:

I purchased this same item last year and year before from United States Flag Store. It is quality product and has been out in the weather for 1 year. Just now starting show signs of fading.

Reason I chose this product:

This banner has proven to be quality product that can survive New England's weather. I mount a new banner on our house each Memorial Day to honor our deceased veterans. I leave it up all year. The 3 mounting grommets keep the banner from sagging.

Quality

Date of experience: May 24, 2023

Thumbnail of user allisonn28
Oregon
3 reviews
0 helpful votes
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August 18th, 2023
Verified purchase

Terrific customer service and clear website that is easy to navigate. I had a question. The response was immediate and thorough. I made the purchase.

Service
Quality

Date of experience: August 17, 2023

Thumbnail of user mitcha54
Idaho
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

I have dealt with your company for several years with my previous business. Now I'm buying for my home flag pole.
Always received great service.

Quality

Date of experience: December 12, 2022

Thumbnail of user moriss5
Florida
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

Like the material. Looks like it will hold up well with all the sun we have and occasional winds we get here in Florid

Date of experience: January 18, 2024

Thumbnail of user williamv998
Michigan
2 reviews
0 helpful votes
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July 6th, 2023
Verified purchase

IT VERY SATISFYING AND AMERICAN MADE. AMERICAN MADE IS THE MOST IMPORTANT.
IT WAS ALSO A FATHER'S DAY GIFT IN MEMORY OF HIS BROTHER WHO WAS NEVER FOUND FROM THE KOREAN WAR

Reason I chose this business:

AMERICAN MADE

Reason I chose this product:

AMERICAN MADE

Quality

Date of experience: June 6, 2023

Thumbnail of user prestonc116
Texas
2 reviews
0 helpful votes
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June 17th, 2024
Verified purchase

Ordering our grave flags was quick and easy, and delivery was also quick.

Reason I chose this business:

Getting harder to find Confederate grave flags, which is weirdly ironic since it was Southern women who started Memorial Day.

Date of experience: June 7, 2024

Thumbnail of user patricias4508
Alabama
1 review
0 helpful votes
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December 1st, 2023
Verified purchase
• Updated review

Good first flag I ordered was cotton and not realizing that it was for indoors. So it faded very fast.

Reason I chose this business:

Wanted good quality. I display on all military holidays.

Reason I chose this product:

For display

Quality

Date of experience: November 24, 2023

Good quality
November 17th, 2023
Verified site experience
• Previous review

Good quality. But too much to choose from.

Date of experience: November 10, 2023

Thumbnail of user frankier109
Georgia
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Durable and reliable materials……,,,,,,,,,,,,,,, ……,.,,,,,,,,,,,……. Xx

Date of experience: June 7, 2024

Thumbnail of user patrickr1177
Virginia
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Excellent experience. Great prices and variety. I will recommend to my friends.

I explained above. A+ service.

Reason I chose this business:

Prices, quality, and variety. Now I can add excellent customer service to that list.

Service

Date of experience: June 7, 2024

Thumbnail of user robertm8874
Illinois
3 reviews
0 helpful votes
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October 25th, 2023
Verified purchase

Your checkout was not real pleasant because my address was declined, even when I have ordered from your company previously.

Quality

Date of experience: October 23, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. When you have online issues we offer a chat service as well as a team of customer service agents M-F 8-5 EST at 877-732-2458.

Thumbnail of user lynnb1310
Connecticut
1 review
0 helpful votes
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July 12th, 2023
Verified purchase

Very easy site to navigate! Fantastic quality! I'm proud to have this flag hanging in my window for my son!

Quality

Date of experience: July 11, 2023

Thumbnail of user deborahb2566
Colorado
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

Well made and, thankfully, US made! My new flag looks perfect hanging on my house where the light hits it.

Date of experience: December 26, 2022

Thumbnail of user suzanneb894
Texas
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Great service and the flag is very nice and Thank you for your service in making this a good experience.

Reason I chose this business:

I liked their presentation.

Reason I chose this product:

We wanted it.

Quality

Date of experience: May 31, 2023

Thumbnail of user jostd
California
1 review
0 helpful votes
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August 17th, 2017

Received prompt shipment notification and fast shipment.
Navigating the website is easy, payment easy.
Got exactly what I payed for.

Date of experience: August 17, 2017

Thumbnail of user audreyc292
Connecticut
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Beautiful beautiful flag. Will do business with this company again from start to finish it was very easy. Great company

Reason I chose this business:

Have heard nice things about them

Reason I chose this product:

Needed a new flag for my home

Quality

Date of experience: January 18, 2023

Thumbnail of user rhondak55
Pennsylvania
2 reviews
0 helpful votes
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April 30th, 2023
Verified purchase

Your store had what I wanted at a reasonable price. The quality of the flag I received is very nice.

Quality

Date of experience: March 31, 2023

Thumbnail of user michaelr785
New York
1 review
1 helpful vote
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June 22nd, 2018

They make the best flags and have all the accessories you will ever need Quick shipping and excellent customer service.

Date of experience: June 22, 2018

Thumbnail of user dennist558
California
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Flags sent as requested. I'm happy. Would have given you a 5 star rating without a request for a review

Date of experience: March 10, 2023

Thumbnail of user cynthiaa1594
South Carolina
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Our flag arrived as promised. Very satisfied with quality of this flag. Many other choices as well on the website.

Reason I chose this business:

American company and have purchased before from them

Reason I chose this product:

Needed a new banner flag

Quality

Date of experience: April 28, 2023

Thumbnail of user glendap13
Florida
1 review
0 helpful votes
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October 22nd, 2017

This is a beautiful flag... it is just exactly what I wanted! Can't wait to fly it on Veteran's Day.

Date of experience: October 22, 2017

Thumbnail of user bobr1067
Texas
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

Everything was quick and easy and completed in less than a minute once I picked the product that i wanted.

Quality

Date of experience: June 28, 2023

Thumbnail of user bryand450
Pennsylvania
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Excellent, to have requirement of 50 letters is a waste of my time if you dont know what excellent means

Date of experience: December 16, 2022

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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