Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,016
Neutral
54
Negative
56
View ratings trends

Instant Feedback

47,586 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,658)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (382) quality product (198) quality flag (230) web site (65)
Thumbnail of user jtt6
Texas
1 review
0 helpful votes
  • Send Message
January 28th, 2017

I thought it would take longer to get the flags, but they arrived earlier than I thought. Great Job!

Date of experience: January 28, 2017

Thumbnail of user walterc517
Tennessee
1 review
0 helpful votes
  • Send Message
June 19th, 2023
Verified purchase

Beautiful flags that last a long time. I have previously gotten flags from WalMart but they did not last.

Quality

Date of experience: May 20, 2023

Thumbnail of user wendyw1172
Arizona
1 review
0 helpful votes
  • Send Message
November 10th, 2023
Verified purchase

Quick and Easy Ordering! The company had a back order on the item I purchased but they kept me informed and within two weeks I had my order in hand.

Quality

Date of experience: October 11, 2023

Thumbnail of user andyl576
Texas
1 review
0 helpful votes
  • Send Message
July 8th, 2023
Verified purchase

Overall quality was acceptable. Disappointed in the base, both leaked from the start and the material is already peeling.

Reason I chose this business:

Online ratings

Quality

Date of experience: June 8, 2023

Thumbnail of user curth100
California
1 review
0 helpful votes
  • Send Message
July 7th, 2023
Verified purchase

Disappointed in quality of pole. Flag gets rolled up in pole during wind. Does not roll well as designed?

Date of experience: June 7, 2023

Thumbnail of user josephe1012
Illinois
1 review
0 helpful votes
  • Send Message
July 20th, 2023
Verified purchase

Expected grommets at top and bottom of flag in order hook to flag pole.
Other wise satisfied with order

Date of experience: June 20, 2023

Thumbnail of user chrisr2631
Michigan
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

The flags were for my brother who is a veteran. He's displays them proudly.

Reason I chose this business:

I had purchased one many years ago for the same brother, and it held up real well.

Date of experience: June 5, 2024

Thumbnail of user phyllisb22
Virginia
1 review
0 helpful votes
  • Send Message
September 24th, 2017

Very easy website to navigate; huge selection to chose from and very quick shipment. Will definitely use again... thanks!

Date of experience: September 24, 2017

Thumbnail of user jacobm1121
Washington
3 reviews
1 helpful vote
  • Send Message
May 25th, 2023
Verified purchase

Everything went well from ordering to product arrival. Packing was impressive as well as the box it came in.

Good

Reason I chose this business:

A former navy employee recommended it.

Reason I chose this product:

Made in America

Service
Quality

Date of experience: April 25, 2023

Thumbnail of user patriciaf2065
New Jersey
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

We easily ordered from your online site. It was easy to navigate and lots to choose from for buying.

Reason I chose this business:

We purchased previously.

Reason I chose this product:

We wanted a heavy duty great flag.

Quality

Date of experience: September 27, 2023

Thumbnail of user lindal832
Florida
2 reviews
0 helpful votes
  • Send Message
November 16th, 2019
Verified purchase
• Updated review

Easy no fuss ordering. Simple and not confusing ordering especially for Seniors like me who are not computer savvy.

Reason I chose this business:

Just did google and saw they offer reasonable price. You also carries products made from the USA

Reason I chose this product:

The flags were made in the good old USA. It’s time we support anything made in the USA and not China and I’m sure it’s more durable too.

Value
Shipping
Quality

Date of experience: November 13, 2019

Easy no fuss ordering
October 28th, 2019
Verified site experience
• Previous review

Date of experience: October 25, 2019

Thumbnail of user richardw3186
Missouri
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

After multiple references to free shipping, when I got to the checkout, free was not an option. Very disappointing.

Date of experience: December 2, 2022

Thumbnail of user ralphs459
New Mexico
1 review
0 helpful votes
  • Send Message
July 21st, 2022
Verified purchase

Found flag that I'm looking for at a reasonable price. This is the correct flag that flew over Texas.

Quality

Date of experience: June 21, 2022

Thumbnail of user jonathanb1861
New York
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Excellent product. Good price. Timely shipping. Have used them in the past and will again.

Date of experience: June 5, 2024

Thumbnail of user sheilao296
South Carolina
1 review
0 helpful votes
  • Send Message
December 5th, 2023
Verified purchase

My experience was brief since I found what I needed in a matter of minutes and the check out was fast and easy.

Reason I chose this business:

I chose the USFS because the offered what I was looking for in flags.

Reason I chose this product:

I chose the flags that are accepted by our county government to fly.

Quality

Date of experience: December 5, 2023

Thumbnail of user summerp6
Oklahoma
1 review
0 helpful votes
  • Send Message
June 16th, 2017

Great quality and the items we ordered even got here early! We will definitely use them in the future!

Date of experience: June 16, 2017

Thumbnail of user mollym406
Texas
1 review
0 helpful votes
  • Send Message
April 21st, 2023
Verified purchase

The flags I ordered are exactly what I was expecting, no issues with the product, ordering process or delivery.

Date of experience: March 22, 2023

Thumbnail of user charliet142
Texas
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

The flag is high quality and it was shipped fast. The purchase price and shipping costs were very reasonable.

Quality

Date of experience: May 5, 2023

Thumbnail of user lesterr82
Georgia
1 review
0 helpful votes
  • Send Message
August 7th, 2023
Verified purchase

Website was easy to navigate. Their was a wide range of products to choose from for nearly any application.

Reason I chose this business:

I chose the United States Flag store on recomendation from a business associate.

Reason I chose this product:

I chose these Products because they fit the exact specifications needed to complete this project. It was the Total package and affordable. Lead times were acceptable but the items came in twice as fast as expected.

Quality

Date of experience: August 4, 2023

Thumbnail of user barbaras3968
Ohio
1 review
0 helpful votes
  • Send Message
May 12th, 2023
Verified purchase

I am pleased with the product. It was great to have ordered it online as I did not have to travel to find a store within driving distance. Thank you

Date of experience: April 12, 2023

Thumbnail of user phillipc528
Georgia
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

I always order my replacement flags from you. #1, they are made in the USA, #2, they are always as I ordered and of superior quality.

Date of experience: January 2, 2024

Thumbnail of user stanleyp205
Maryland
1 review
0 helpful votes
  • Send Message
December 5th, 2023
Verified purchase

Excellent quality flags and stands. Very quick shipping. The only complaint is that the blue color for the Bahamas flag is too dark.

Date of experience: November 28, 2023

Thumbnail of user joem244
Texas
2 reviews
0 helpful votes
  • Send Message
March 29th, 2017

I wanted some spare hardware for my flag/flag pole, so I ordered from WalMart.com -- US Flag shipped my parts promptly -- very pleased.

Date of experience: March 29, 2017

Thumbnail of user jamesb9262
New Jersey
1 review
0 helpful votes
  • Send Message
January 29th, 2024
Verified purchase

What counts is durability. The flag has flown for only 3 days. Ask me after it has flown for a year.

Date of experience: January 29, 2024

Thumbnail of user dougm938
New York
1 review
0 helpful votes
  • Send Message
November 5th, 2023
Verified purchase

Could not have been easier to find and place my order. So many great options to choose from. Great quality and well made.

Date of experience: October 29, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?