Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,015
Neutral
54
Negative
56
View ratings trends

Instant Feedback

47,583 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,657)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (382) quality product (198) quality flag (230) web site (65)
Thumbnail of user nancys3750
South Carolina
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

It was easy to order the flags, but the fact that they came from a different store made it a little bit confusing

Quality

Date of experience: September 17, 2023

Thumbnail of user toms2096
Georgia
1 review
1 helpful vote
  • Send Message
October 12th, 2022
Verified purchase

I received my order damaged and missing parts. I have sent pictures 3 times with order number and box condition that was delivered.

Date of experience: September 12, 2022

Thumbnail of user quagmirek
Wisconsin
1 review
1 helpful vote
  • Send Message
March 30th, 2023
Verified purchase

Products were high quality and arrived in a timely matter. However the shipping costs were relatively high and heavily increased by order cost.

Reason I chose this business:

It was the top result on the Google and seemed to have a solid variety

Reason I chose this product:

Personal collections to the choosing flags

Quality

Date of experience: February 28, 2023

Thumbnail of user tinal787
Illinois
1 review
0 helpful votes
  • Send Message
May 22nd, 2023
Verified purchase

No body has gotten back with me on the flag that is already torn. The flag has not been up for a month.

Date of experience: April 22, 2023

Thumbnail of user danielb3076
Georgia
1 review
0 helpful votes
  • Send Message
February 23rd, 2023
Verified purchase

The flag pole was too skinny for the recommended base and should even with the adjustment sleeve, it was still not big enough.

Reason I chose this business:

Used them before

Reason I chose this product:

Needed a replacement set up, due to a church misplacing it after we allowed them to use it.

Quality

Date of experience: January 24, 2023

Thumbnail of user waynem945
California
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

I came I ordered and it was received all without hassle and a good quality product. Quick/ simple. The way it should be.

Date of experience: April 26, 2023

Thumbnail of user wilmerm33
New Jersey
1 review
0 helpful votes
  • Send Message
July 25th, 2023
Verified purchase

They were as described. I wonder if you may one a little smaller? I want to put one in a resin skull mold.

Date of experience: July 24, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Wilmer. I am sorry 4x6 is the smallest of the hand flags that we offer.

Thumbnail of user maryf203
Florida
1 review
0 helpful votes
  • Send Message
December 1st, 2017

Ordered my flags and had no issues. I am happy my father recommended me to come to this website. I would order again.

Date of experience: December 1, 2017

Thumbnail of user shayneg17
Washington
1 review
0 helpful votes
  • Send Message
October 29th, 2022
Verified purchase

Easy, great quality, easy order and delivery. I didn't place the order my associate did and she is happy with product as well.

Reason I chose this product:

Because I'm an American

Quality

Date of experience: September 29, 2022

Thumbnail of user solusm
Texas
1 review
0 helpful votes
  • Send Message
August 1st, 2023
Verified purchase

I love it! It makes me smile when I pull up the drive! Inexpensive but seems sturdy! Fast delivery! Very happy with it!

Date of experience: July 31, 2023

Thumbnail of user euniceg60
Virginia
1 review
0 helpful votes
  • Send Message
June 2nd, 2023
Verified purchase

I thoroughly enjoyed shopping at the United States Flag Store. It was a wonderful experience. I loved looking at all of the flags.

Reason I chose this business:

It was recommended to me.

Reason I chose this product:

Durability for the weather

Quality

Date of experience: May 3, 2023

Thumbnail of user herbs60
California
1 review
0 helpful votes
  • Send Message
January 6th, 2023
Verified purchase

I was satisfied with the price and the durability of the product. You can count on me for more purchases in the future.

Reason I chose this business:

Repeat customer and

Reason I chose this product:

Completely satisfied with prior purchase

Quality

Date of experience: December 7, 2022

Thumbnail of user debrah1406
North Carolina
1 review
0 helpful votes
  • Send Message
March 19th, 2023
Verified purchase

Love the ease of ordering from your site and the joy of seeing our new flag as it is flying on our flagpole.

Reason I chose this business:

Prior orders and satisfaction of product.

Quality

Date of experience: February 17, 2023

Thumbnail of user roseyc1
Texas
1 review
0 helpful votes
  • Send Message
January 23rd, 2024
Verified purchase
• Updated review

United States Flag Store always provides a quality product - highly recommend their Made in USA flags if you want quality and agree that the US flag that you fly should be made in the USA.

Date of experience: January 19, 2024

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Rosey!

Quick ordering process
January 24th, 2020
Verified site experience
• Previous review

Date of experience: January 21, 2020

Thumbnail of user rocioz12
Texas
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase
• Updated review

This is my second time getting a large order of international flags for my job. I love the great selection and the low prices for the flags.

Quality

Date of experience: January 25, 2024

I would buy again from this store.
October 2nd, 2023
Verified purchase
• Previous review

The flags have great prices and it was delivered as promised. It was exactly as described.

Date of experience: October 2, 2023

Thumbnail of user kevinb3792
Florida
1 review
0 helpful votes
  • Send Message
February 1st, 2024
Verified purchase

Flag came fast and easy. They were of high quality fabric and high quality sewing. I will let you know how long they last.

Date of experience: January 25, 2024

Thumbnail of user guyb248
New York
2 reviews
0 helpful votes
  • Send Message
December 11th, 2023
Verified purchase

Good overall some quality could be improved into the seams also the thickness on some of these flags I don't think the longevity will be great.

Waiting on results.

Reason I chose this business:

Shop there previously had good service until my last order 2 weeks behind still not found and no product yet but been charged for.

Reason I chose this product:

Past experience

Service
Quality

Date of experience: December 4, 2023

Thumbnail of user rodgerk25
Tennessee
1 review
0 helpful votes
  • Send Message
December 27th, 2023
Verified purchase

I never realized this flag was made in China; you need to mark the website so it stands out MADE IN CHINA. Or better yet, don't sell USA flags made in China.

* United States Flag Store attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 30, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. The country of origin is listed in the details of the flag. We sell both American made and imported flags to suit the budgets and needs of all of our customers.
https://www.united-states-flag.com/online-stores-american-flag-4ftx6ft-sewn-cotton.html
Top quaility densely woven heavy cotton fabric
Beautiful embroidered stars and sewn stripes
Most attractive cotton flag for indoor display, not designed for outdoor use
Great price, the more you buy the more you save with our quantity discounts
Made in China

Thumbnail of user timm2222
California
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Order arrived in good time and in good condition, would use site again.

Date of experience: June 4, 2024

Thumbnail of user kentstukeyw
Kansas
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

VERY PROFESSIONAL SERVICE. QUALITY PRODUCT AT A VERY REASONABLE PRICE. SERVICE WAS GREAT. THE FAMILY WAS VERY IMPRESSED.

Reason I chose this business:

PAST EXPERIENCE!

Date of experience: June 4, 2024

Thumbnail of user anthonyh1889
Idaho
1 review
0 helpful votes
  • Send Message
December 4th, 2023
Verified purchase

The quality of this product is good but it was missing the rope for the flag and I replaced the plastic flag hooks with metal ones.

Date of experience: November 27, 2023

Thumbnail of user lisac4861
New York
2 reviews
0 helpful votes
  • Send Message
February 5th, 2024
Verified purchase

Service was great and the item arrived quickly as described. Unfortunately plans at school changed and I don't need them, so I need to return them.

Date of experience: February 5, 2024

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review, Please contact our customer service team at 877-732-2458 M-F 8-5 EST.

Thumbnail of user michelleb2646
Michigan
1 review
0 helpful votes
  • Send Message
June 14th, 2021

They claim their flags are made in the USA, which is why I ordered from them. Mine is made in China.

Date of experience: May 15, 2021

Thumbnail of user kellieb13
Kentucky
1 review
0 helpful votes
  • Send Message
July 3rd, 2017

I ORDERED A 10 X 8 AMERICAN FLAG THE SUPER POLY AND IT LOOKED VERY HEAVY DUTY. ALSO 4 X 6 TN FLAG BOTH FLAGS LOOKED VERY PROFESSIONAL AND A GOOD VALUE.

Date of experience: July 3, 2017

Thumbnail of user allenp68
Florida
2 reviews
0 helpful votes
  • Send Message
May 11th, 2023
Verified purchase

THESE FLAGS ARE THE VERY BEST AND ARE AWESOME. THE QUALITY ARE TOP NOTCH AND I LOVE BUYING FROM USA STORES. PLEASE KEEP UP THE GREAT WORK. AND I WILL BE PURCHASING MORE FROM Y'ALL AGAIN SOON.

Quality

Date of experience: April 11, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?