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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.8%
Positive
2,014
Neutral
54
Negative
56
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47,555 reviews

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One of the oldest flag retailers online.
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How would you rate United States Flag Store?

Reviews (7,655)

Rating

Timeframe

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Reviews that mention popular keywords

flag store (382) quality product (198) quality flag (230) web site (65)
Thumbnail of user joeg801
Michigan
1 review
0 helpful votes
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June 4th, 2024
Verified purchase
• Updated review

The flag and the service was fine. Requiring this extensive survey is a big negative.

Date of experience: May 25, 2024

Ok
April 27th, 2021
Verified site experience
• Previous review

Date of experience: March 28, 2021

Thumbnail of user izachp
Indiana
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

I had a hiccup because i used my pay card i think so next time i am just going to use my regular debit

responsive and fast

Service
Quality

Date of experience: January 18, 2024

Thumbnail of user robertj718
Nebraska
2 reviews
0 helpful votes
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February 2nd, 2024
Verified purchase

Ordering was quick and easy. The descriptions were detailed enough that we could choose the flag set that we wanted.

Quality

Date of experience: January 26, 2024

Thumbnail of user michaelg5911
Illinois
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Nice flag only issue is I thought it would be heavier material and double sided. See how long it lasts. However it is a beautiful flag!

Date of experience: May 16, 2023

Thumbnail of user actione1
Florida
1 review
0 helpful votes
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December 18th, 2023
Verified purchase

Will continue to purchase through this website. This is the second time that I've purchased through them. Amazing.

Date of experience: December 13, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business!

Thumbnail of user stacyh506
Texas
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

My flags arrived wrapped and pristine. I immediately unwrapped my flags and hung them on the flag pole. Beautiful flags that are well made! Thank you

Date of experience: June 2, 2023

Thumbnail of user patf342
Minnesota
1 review
0 helpful votes
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November 2nd, 2023
Verified purchase

It was easy to get online and order them they came in a timely manner. And they are very vibrant colors. I will order them again in the future.

Date of experience: October 3, 2023

Thumbnail of user ofallonf
Missouri
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

The website to order the flags was easy to use and I received them within a few days. I would definitely order from this company again.

Date of experience: July 5, 2023

Thumbnail of user juliel1521
Louisiana
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Over all great, initially the manufacturer could not honor the order so the flag store found someone else & was able to get the order through

Reason I chose this business:

Boy Scouts choice & price

Service
Quality

Date of experience: May 30, 2023

Thumbnail of user lisad3528
Florida
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

The ordering process was simple and we received our community flags quickly.

Reason I chose this business:

We have used your product for years.

Date of experience: June 4, 2024

Thumbnail of user kennethb1478
Virginia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

Product arrived promptly, was well packaged and in perfect condition.

Reason I chose this business:

I have been a costumer for years!

Date of experience: June 4, 2024

USAF Garden Flag Order
December 12th, 2022
Verified purchase
• Previous review

I ordered this flag on 21 Oct. It arrived in plenty of time to display over Veterans Day Weekend.

Date of experience: November 12, 2022

Thumbnail of user kelsic12
New York
1 review
0 helpful votes
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December 13th, 2023
Verified purchase

The small flags I ordered are of great quality. I was pleasantly surprised with how sturdy they were for the great price.

Date of experience: December 12, 2023

Thumbnail of user dennisd1443
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Easy to order and I received my flags within a reasonable time.

Date of experience: June 4, 2024

Thumbnail of user beths1089
Washington
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

All went very well until I also needed a Spanish flag and you did not have any but I did find one somewhere else

Date of experience: March 22, 2023

Thumbnail of user williamg2267
Louisiana
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

USA Made Flag - easy to order with great follow-up customer service. Thanks.

Date of experience: June 4, 2024

Excellent...
July 6th, 2022
Verified site experience
• Previous review

Excellent... very simple

Date of experience: June 6, 2022

Thumbnail of user alisav30
Washington
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Items as described. Smooth transaction and quick shipping.

Reason I chose this business:

It offered the products I needed.

Date of experience: June 4, 2024

Thumbnail of user tremontonf
Utah
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Ordered state and American flags. They look great at the fire station.

Date of experience: June 4, 2024

Thumbnail of user davidh10234
New Jersey
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Satisfied with complete experience. Would definitely buy again.

Date of experience: June 4, 2024

Thumbnail of user otterbeinl
Illinois
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

You are my go to for purchasing outdoor flags. Always great customer service.

Reason I chose this business:

Have been using them for years

Date of experience: June 4, 2024

Thumbnail of user allanb388
Massachusetts
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Ordered a flag and it came expeditiously! Highly recommend to anyone looking for a flag.

Reason I chose this business:

Because I felt like it

Date of experience: June 3, 2024

Thumbnail of user dennist456
Arizona
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

They are fast and courteous. Easy to find what you want and easy ordering process.

Reason I chose this business:

I like the variety

Date of experience: June 3, 2024

Awesome experience
September 1st, 2022
Verified site experience
• Previous review

Date of experience: August 2, 2022

Thumbnail of user robertb10158
Nevada
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Order two flag poles set. Had one small issue that was quickly and professionally resolved

had receivers on pole the wrong color. The issue was quickly and easily resolved

Reason I chose this business:

Price and product

Service

Date of experience: June 4, 2024

Thumbnail of user roseannac15
Missouri
1 review
0 helpful votes
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December 4th, 2023
Verified purchase
• Updated review

Good delivery quality and timely... thanks for a good experience we have the flags on display on the front of our house.

Date of experience: December 4, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Roseanna!

Good job
October 12th, 2019
Verified site experience
• Previous review

Date of experience: October 9, 2019

Thumbnail of user russellj354
Florida
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Great excess to web site and easy to use. Products were easy to find and able to distinguish each product, Received it in a few days.

Quality

Date of experience: February 1, 2024

Thumbnail of user wese24
Illinois
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Great product and service.
Ordered state and US flag. Both well made and the ordering/delivery was very good.

Date of experience: November 5, 2023

Sitejabber for Business

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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