Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,014
Neutral
54
Negative
56
View ratings trends

Instant Feedback

47,555 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,655)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (382) quality product (198) quality flag (230) web site (65)
Thumbnail of user karens5182
Missouri
2 reviews
0 helpful votes
  • Send Message
November 24th, 2023
Verified purchase

I received the merchandise ahead of schedule. The small flags were very reasonably priced and were well made. I would order again.

Reason I chose this business:

American made

Reason I chose this product:

Needed small flags for a Veterans Day elementary program.

Quality

Date of experience: November 21, 2023

Thumbnail of user raymondm765
Nebraska
1 review
0 helpful votes
  • Send Message
January 6th, 2023
Verified purchase

They look good shipping fast.This was are second order from them and like last time was good. Thanks

Date of experience: December 7, 2022

Thumbnail of user janets298
Texas
1 review
0 helpful votes
  • Send Message
August 22nd, 2018

The flag is cotton and double/triple stitched. Should last a lot longer than the nylon flag we replaced.

Date of experience: August 22, 2018

Thumbnail of user hughb147
New York
1 review
0 helpful votes
  • Send Message
November 30th, 2022
Verified purchase

Good experience. Easy to order.
I've used United States Flag before…and I'll use them again and again.

Quality

Date of experience: October 31, 2022

Thumbnail of user jeanw804
North Carolina
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

The Christian Flag that we received was of good quality material. It was received in a timely manner.

Quality

Date of experience: April 26, 2023

Thumbnail of user johng7022
Kansas
1 review
0 helpful votes
  • Send Message
December 21st, 2023
Verified purchase

Easy to order and recieved faster than I thought it would take. Also I was pleased with the quality of the flags.

Service
Value
Shipping
Quality

Date of experience: December 14, 2023

Thumbnail of user michaelw6534
Kentucky
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

Highly recommend this store. Top quality products and fast shipping. Will definitely use this store in the future.

Date of experience: September 29, 2023

Thumbnail of user dalem726
Illinois
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

Great customer service and fantastic delivery time. The order was correct and not damaged. I will order again

Date of experience: April 8, 2023

Thumbnail of user robertk3447
Georgia
1 review
2 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

The the ordering process was fine the product sucked after 24 hours of flying it started to unravel!

Reason I chose this product:

Because it was stated that this flag was super tough that's not true

Quality

Date of experience: March 2, 2023

Thumbnail of user philipa111
Kansas
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase
• Updated review

Easy experience to do and good website to navigate thru. Prices were very competitive to other online stores.

Reason I chose this business:

After shopping online I found your site and decided to use it.

Reason I chose this product:

Needed US flag and Christian flag for our Church activity building.

Value
Shipping
Quality

Date of experience: March 31, 2020

Easy experience to do and good website to navigate...
April 19th, 2020
Verified site experience
• Previous review

Easy experience to do and good website to navigate thru.

Date of experience: March 20, 2020

Thumbnail of user rebeccas2412
North Carolina
1 review
0 helpful votes
  • Send Message
December 16th, 2022
Verified purchase

Found what I needed quickly. Products appear to be quality items. I am looking forward to receiving them.

Quality

Date of experience: November 16, 2022

Thumbnail of user kerryh334
Tennessee
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

Easily filtered to what i was looking for, product was in stock and fast delivery. Great product selection.

Quality

Date of experience: May 12, 2023

Thumbnail of user brianf1744
North Carolina
1 review
0 helpful votes
  • Send Message
November 24th, 2022
Verified purchase

The flag came quickly and is a great product. It works great for our ceremonies and funeral details.

Date of experience: October 25, 2022

Thumbnail of user cindyz142
Iowa
1 review
0 helpful votes
  • Send Message
June 23rd, 2023
Verified purchase

Excellent service. Our new flag is beautiful. Thank you for such great customer service and excellent quality flags

Date of experience: May 24, 2023

Thumbnail of user craigs1547
Alabama
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Great flag and really bright colors and fly's great in small amounts of wind

Reason I chose this business:

Online and have used you before

Date of experience: June 3, 2024

Thumbnail of user ronalds307
Florida
1 review
0 helpful votes
  • Send Message
October 8th, 2018

Love getting flags from your company they are always top notch and great looking flags best part they are made in America

Date of experience: October 8, 2018

Thumbnail of user johnm11731
New Mexico
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Was looking for a topper for my motorcycle pole and always wanted this one. Was super pleased with it and looks great.

Date of experience: March 7, 2023

Thumbnail of user pamelah2002
Illinois
1 review
0 helpful votes
  • Send Message
April 15th, 2023
Verified purchase

I received the flag on a Saturday afternoon. It was hung Sunday morning and by Monday afternoon the stitching was coming undone.

Reason I chose this business:

This is my first time buying from United States Flag Store. The cost was slightly less than the store I usually purchase from, so I gave it a shot.

Reason I chose this product:

My American Flag needed replaced.

Quality

Date of experience: March 16, 2023

Thumbnail of user lindas746
Massachusetts
1 review
0 helpful votes
  • Send Message
May 16th, 2018

Fast delivery and great products. Everything I need to decorate for the holidays and the on line was very easy to navigate.

Date of experience: May 16, 2018

Thumbnail of user clinth127
Kentucky
1 review
0 helpful votes
  • Send Message
April 30th, 2023
Verified purchase

Quick and easy service and even with a back ordered item I was surprised at how quick it was sent to me.

Date of experience: March 31, 2023

Thumbnail of user vickib103
Arizona
2 reviews
0 helpful votes
  • Send Message
May 8th, 2018

Beautiful flags. Just as I thought they would be received. I love getting my flags from here. Awesome website to order from.

Date of experience: May 8, 2018

Thumbnail of user davidm755
Alabama
1 review
0 helpful votes
  • Send Message
October 11th, 2017

Products came one day early and as always 100% as advertised. Will refer to others and will buy again. God Bless America!

Date of experience: October 11, 2017

Thumbnail of user darrins79
Ohio
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

Order was slow getting to me there was no tracking on my order that I could follow on when it would arrive

Date of experience: January 23, 2023

Thumbnail of user celestee38
Texas
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

It was good. Liked the products I bought.
I would like to return one of the poles.
Will not be using it.

Date of experience: June 27, 2023

Thumbnail of user bobm416
Virginia
1 review
0 helpful votes
  • Send Message
June 19th, 2018

Flags arrived as promised without any problems. Will use them on 4th. Will use this vendor again when I need more flags.

Date of experience: June 19, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?