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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,017
Neutral
54
Negative
56
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47,546 reviews

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One of the oldest flag retailers online.
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How would you rate United States Flag Store?

Reviews (7,655)

Rating

Timeframe

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Reviews that mention popular keywords

flag store (381) quality product (198) quality flag (230) web site (65)
Thumbnail of user douglasw1008
Arkansas
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

Very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good,

Date of experience: January 5, 2024

Thumbnail of user donaldd828
Utah
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Easy to order, you had what we needed. The description was easy to see and you sent it promptly. Thank you

Quality

Date of experience: November 7, 2022

Thumbnail of user anitar444
Pennsylvania
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Good experience. The site was easy to navigate. The price was right & the product was just what I was looking for.

Quality

Date of experience: November 27, 2023

Thumbnail of user nancyb3450
Maryland
1 review
0 helpful votes
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June 2nd, 2023
Verified purchase

Very satisfied with the quality of the flag and would buy from you again! Very pleased with the service I received!

Reason I chose this business:

The store had a good rating!

Reason I chose this product:

I like to have a flag flying at my home!

Quality

Date of experience: May 3, 2023

Thumbnail of user anacotal
New Mexico
1 review
1 helpful vote
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January 8th, 2024
Verified purchase

Looked all over for flags with good price range and sizes. Got what I wanted. Planning to order more.

Date of experience: January 6, 2024

Thumbnail of user edk355
Illinois
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

The website was easy to navigate and order from. The product was delivered in a timely manner and in good condition.

Date of experience: February 21, 2023

Thumbnail of user stanb201
Idaho
2 reviews
0 helpful votes
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May 11th, 2023
Verified purchase

I can not understand why the placement of my order seemed like I wanted by the authorities as I had email several days after I placed my order to verify I was who I said I was.

Reason I chose this business:

I thot I hsd bought from them before

Reason I chose this product:

I needed a relacement

Quality

Date of experience: April 11, 2023

Thumbnail of user jillp432
Arizona
2 reviews
0 helpful votes
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February 10th, 2023
Verified purchase

Good description of the qualities and features of this flag.

The flag was delivered in a very reasonable amount of time.

Quality

Date of experience: January 11, 2023

Thumbnail of user laneyam2
Texas
1 review
1 helpful vote
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March 17th, 2023
Verified purchase

It was incredibly easy to navigate the website. The product was delivered quickly and was of great quality.

Date of experience: February 15, 2023

Thumbnail of user rufusy3
Alaska
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Needed flags to replace broken flags. You had what we wanted. We ordered, you shipped them, we got them. End of story. Thanks

Reason I chose this business:

Easy to order - quick delivery

Reason I chose this product:

Exactly what we wanted.

Quality

Date of experience: September 8, 2022

Thumbnail of user pamelat1220
Missouri
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

It came on time. The flag looks great on the flag pole. The price was good for the quality of the flag I would order from this company again.

Date of experience: July 17, 2023

Thumbnail of user michaelf218
New Hampshire
1 review
0 helpful votes
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May 14th, 2017

Purchased for a gift, person received it and loved it. Needed a grave flag holder for a non veteran and this was perfect.

Date of experience: May 14, 2017

Thumbnail of user rickeyk4
Alabama
1 review
0 helpful votes
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October 30th, 2017

Didn't receive all of my order that was paid for
Missing the flag pole that was ordered separately
Paid for it just didn't get it

Date of experience: October 30, 2017

Thumbnail of user jimmya213
Virginia
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

I received my order quicker than anticipated. Great quality and looks wonderful. Thank you very much.

Date of experience: January 2, 2024

Thumbnail of user theresam1453
Washington
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

Took longer than I thought would happen, but overall was worth weight. Just wish there would've been a little communication of the status.

Reason I chose this business:

American made is the best

Reason I chose this product:

Like the color and needed a stand and the quality look good

Service
Quality

Date of experience: January 3, 2024

Thumbnail of user kennethf804
South Carolina
1 review
0 helpful votes
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December 18th, 2023
Verified purchase

Thought the shipping arrival date and shipping cost were a little too late and too high for the cost

Quality

Date of experience: December 16, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review, We are sorry your order did not qualify for free shipping based on the minimum. Our shipping timeline is located at the bottom of our website united-states-flag.com.
https://www.united-states-flag.com/shippinginfo.html

If you have any additional questions please reach out to our customer service team at 877-732-2458 M-F 8-5 EST.

Thumbnail of user trevorb266
New York
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

The communication was excellent. The towel was delivered quickly, and it looks good. I haven't used it yet, but so far, so good.

Quality

Date of experience: September 12, 2022

Thumbnail of user melaniee229
California
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Received them. Just what I wanted. Bought them for a student. He was thrilled.

Reason I chose this business:

It came up on Google Search

Date of experience: May 26, 2024

Thumbnail of user paulr2343
Michigan
1 review
0 helpful votes
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October 30th, 2022
Verified purchase

I received a Christian flag with a defect. It was easy to return and I received a better quality flag as a replacement. Very satisfied.

Date of experience: September 30, 2022

Thumbnail of user kathleeng1505
New Jersey
1 review
0 helpful votes
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July 16th, 2023
Verified purchase

I unpacked the case and it is gorgeous. I added my Dad's flag and it is displayed so proudly. My tears are flowing.

Date of experience: June 16, 2023

Thumbnail of user carlaa237
Texas
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Everything was good. But it took longer than I thought it would to get them. Other than that everything was what I expected

Took awhile for them to respond back to me

Reason I chose this business:

Ordered before from yall

Reason I chose this product:

I'm a Texan..

Service
Quality

Date of experience: May 31, 2023

Thumbnail of user trudys9
Illinois
2 reviews
0 helpful votes
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July 11th, 2017

We received the flag pole and flag and have it installed and up. Very easy process. Very satisfied and we are now awaiting the new light we ordered.

Date of experience: July 11, 2017

Thumbnail of user anthonyh1841
Texas
1 review
0 helpful votes
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November 11th, 2023
Verified purchase

Called to ask a question on the products i needed and got the answer plus a direct link to everything i needed.

Reason I chose this business:

Website gave a phone number where others don't

Service
Quality

Date of experience: October 12, 2023

Thumbnail of user rhondad399
Maryland
1 review
0 helpful votes
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October 27th, 2023
Verified purchase

The flags were exactly what we were looking for to use for our State Conference. The quality and color of the flags were exceptional.

Quality

Date of experience: September 27, 2023

Thumbnail of user jerryg889
Wisconsin
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

Satisfied easy to use
Will never know, will never use this flag. It has been properly disposed of according to military regulations.

Quality

Date of experience: March 21, 2023

Sitejabber for Business

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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