Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    474
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
1,997
Neutral
54
Negative
54
View ratings trends

Instant Feedback

47,493 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,630)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user tonyr1033
Idaho
1 review
0 helpful votes
  • Send Message
June 3rd, 2023
Verified purchase

I am very impressed with the quality of the flag. I will be getting more in the future...

Date of experience: May 4, 2023

Thumbnail of user stevenh2455
Alabama
1 review
0 helpful votes
  • Send Message
January 8th, 2024
Verified purchase

: "Awesome flag purchase! Smooth transaction, great quality, and super happy with my new flag!"

Reason I chose this business:

Found what I wanted

Reason I chose this product:

I’m racist

Quality

Date of experience: January 7, 2024

Thumbnail of user donaldz202
New York
1 review
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Nothing like a new flag flying on the pole. Everyone needs to have a flag flying at home.

Date of experience: August 19, 2023

Thumbnail of user teressab15
Iowa
1 review
0 helpful votes
  • Send Message
March 24th, 2023
Verified purchase

It came in such a great time. It was a great product. We will hang this with pride

Date of experience: February 22, 2023

Thumbnail of user lynnf419
Ohio
1 review
0 helpful votes
  • Send Message
June 11th, 2023
Verified purchase

Fine I got more than I ordered. I ask for 18 foot flag poles and got 20 footers

Service
Value
Shipping
Quality

Date of experience: May 12, 2023

Thumbnail of user patriciam4400
Oregon
1 review
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase

I really liked the fabric. Felt like the flag should withstand the wind and the rain fairly well.

Date of experience: January 10, 2023

Thumbnail of user philomenad9
New York
1 review
0 helpful votes
  • Send Message
November 23rd, 2022
Verified purchase

No reason. Do not want to give a reason. Asked a question and now forcing a whole review.

Reason I chose this business:

Flags made in USA. PRICE

Quality

Date of experience: October 24, 2022

Thumbnail of user kellyf919
Rhode Island
1 review
0 helpful votes
  • Send Message
March 19th, 2023
Verified purchase

I did not expect the flag to be this quality It is exceptional. I proudly display this flag

Date of experience: February 17, 2023

Thumbnail of user larryb1819
Texas
2 reviews
0 helpful votes
  • Send Message
March 19th, 2023
Verified purchase

All the items purchased were great. I will continue to shop for items I need in the future.

Reason I chose this business:

Found it online

Reason I chose this product:

Price, quality.

Quality

Date of experience: February 17, 2023

Thumbnail of user johnk5720
Texas
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

Except for the wait for delivery, everything was great

Reason I chose this business:

Offered various choices

Quality

Date of experience: December 11, 2023

Thumbnail of user markb5368
District of Columbia
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

Very happy with them. Just hung them up this morning.

Date of experience: October 18, 2023

Thumbnail of user maryf3128
Minnesota
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

Wonderful experience! Quality is great! Fast shipping! Workmanship is 100%.

Reason I chose this business:

Because I saw it on the web.

Quality

Date of experience: October 20, 2023

Thumbnail of user romans220
New York
2 reviews
0 helpful votes
  • Send Message
October 25th, 2023
Verified purchase

Quick and accurate materials displayed on the website and delivery.

Reason I chose this business:

Found on the internet

Reason I chose this product:

Great cause supporting Ukraine against Russian atrocities!

Quality

Date of experience: October 25, 2023

Thumbnail of user rhinos4
Texas
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

Simple and efficient, what more is there to say about ordering some flags online?

Date of experience: January 2, 2024

Thumbnail of user hoggattl
California
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

Delayed in shipping, but did receive before Christmas. Beautiful case

Date of experience: January 2, 2024

Thumbnail of user douglasm1281
Massachusetts
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

Arrived, excellent quality. Very happy. Keep up the good work.

Date of experience: January 2, 2024

Thumbnail of user davidm10663
Washington
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

Wonderful, US Flag Store is the best. Great merchandise, efficient service.

Date of experience: January 4, 2024

Thumbnail of user candaceh312
Arizona
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

Order arrived quickly! My only issue is they didn't have any more!

Date of experience: January 2, 2024

Thumbnail of user rhondao117
Wisconsin
2 reviews
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

Alright, received order.
Had question,answer not as expected.
Out on display.

Date of experience: January 2, 2024

Thumbnail of user piaj14
Florida
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

The order came earlier than promised. I liked that.

Date of experience: January 4, 2024

Thumbnail of user stephn32
Texas
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

Worth the money shopping and checkout was fast and easy

Reason I chose this business:

Convenient and site was easy to understand

Reason I chose this product:

For durability

Quality

Date of experience: October 31, 2023

Thumbnail of user gerryh105
Florida
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

Ordering online was easy and product was shipped on time.

Reason I chose this business:

Repeat customer.

Reason I chose this product:

Repeat customer.

Quality

Date of experience: November 1, 2023

Thumbnail of user mariona150
Texas
1 review
0 helpful votes
  • Send Message
November 7th, 2023
Verified purchase

Very good service, will use again. Hard to find good service in these times.

Date of experience: November 3, 2023

Thumbnail of user louiset239
New Jersey
1 review
0 helpful votes
  • Send Message
November 7th, 2023
Verified purchase

Quick and easy to order and received it very quickly.

Date of experience: November 2, 2023

Thumbnail of user carolel23
Louisiana
3 reviews
0 helpful votes
  • Send Message
January 11th, 2018

THIS ISN'T THE FIRST TIME I HAVE ORDERED FROM THIS COMPANY. ALWAYS HAVE BEEN PLEASED WITH THE FLAGS I HAVE RECEIVED. GOOD QUALITY.

Date of experience: January 11, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?