Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    473
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
1,997
Neutral
54
Negative
54
View ratings trends

Instant Feedback

47,484 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,629)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user patriciap1146
New Jersey
1 review
0 helpful votes
  • Send Message
September 2nd, 2020
Verified purchase
• Updated review

Honestly, everything was fabulous.
Great quality bunting; great price.

Value
Shipping
Quality

Date of experience: August 3, 2020

Great; i called twice with questions as I placed the...
August 23rd, 2020
Verified site experience
• Previous review

Great; i called twice with questions as I placed the order and they were very helpful.

Date of experience: July 24, 2020

Thumbnail of user randya423
New Jersey
1 review
0 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

Great Company and a great Flag, it was very good ordering and getting a really well made flag

Service
Quality

Date of experience: February 15, 2023

Thumbnail of user jeromet108
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 22nd, 2023
Verified purchase

I had to add HD staples to add stability, it needed them

Quality

Date of experience: November 15, 2023

Thumbnail of user lisaa2549
Michigan
1 review
0 helpful votes
  • Send Message
June 28th, 2023
Verified purchase

Good place for small 4 inch foreign flags. Good for flower pots

Quality

Date of experience: May 29, 2023

Thumbnail of user jamesv1206
Michigan
1 review
0 helpful votes
  • Send Message
November 25th, 2022
Verified purchase

Easy to use and easy to find needed product! Along with quality material and workmanship

Quality

Date of experience: October 26, 2022

Thumbnail of user jcd50
California
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

Easy to place my order, Yes everything was smooth!

Quality

Date of experience: December 9, 2023

Thumbnail of user summerhillt
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

Very good experience easy to access and order on your web site

Reason I chose this product:

Needed a new flag for outside pole

Quality

Date of experience: December 8, 2023

Thumbnail of user bettyr1061
Washington
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

Product met all our expectations and a very good price Love it

Date of experience: December 9, 2023

Thumbnail of user nealf80
Ohio
1 review
0 helpful votes
  • Send Message
August 18th, 2023
Verified purchase

Product description was accurate and ordering process was easy. Shipping was timely.

Date of experience: August 18, 2023

Thumbnail of user rogerk408
Wisconsin
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

This is my second order this year, so that confirms my satisfaction.

Reason I chose this business:

It was one of the sites that came up online and had the quality I was looking for.

Reason I chose this product:

I wanted it

Quality

Date of experience: December 22, 2022

Thumbnail of user garyc1929
Alabama
1 review
0 helpful votes
  • Send Message
April 5th, 2023
Verified purchase

Easy to order and easy to pay. Great price too! Flags received.

Quality

Date of experience: March 6, 2023

Thumbnail of user stevenc2566
Illinois
1 review
0 helpful votes
  • Send Message
July 17th, 2023
Verified purchase

Great service and value for the products. Keep up the great work.

Quality

Date of experience: July 15, 2023

Thumbnail of user markc4413
New Jersey
1 review
0 helpful votes
  • Send Message
October 18th, 2023
Verified purchase

Easy ordering, good service, good delivery. Great pricing.

Reason I chose this product:

Needed more Swiss flags for our company.

Quality

Date of experience: October 17, 2023

Thumbnail of user joeh1707
Florida
1 review
0 helpful votes
  • Send Message
February 16th, 2023
Verified purchase

It was fine i enjoyed it it was fun. I am busy so i dont know what more to say

Reason I chose this business:

American made

Quality

Date of experience: January 17, 2023

Thumbnail of user marcd347
Florida
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

Fast and friendly and easy to use. Great price and good quality

Reason I chose this product:

For my music studio

Quality

Date of experience: January 18, 2023

Thumbnail of user davidg6353
Massachusetts
1 review
0 helpful votes
  • Send Message
November 13th, 2023
Verified purchase

Delivery was early. Everything was fine. Thank you.

Date of experience: October 14, 2023

Thumbnail of user ml841
California
1 review
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

Ease in ordering and shipping and outstanding service

Reason I chose this business:

9/11 Flag availability

Quality

Date of experience: October 16, 2023

Thumbnail of user carlf395
California
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

Was great, ordered, and they showed up on time and great quality.

Service
Quality

Date of experience: January 18, 2023

Thumbnail of user sandram3611
Texas
1 review
0 helpful votes
  • Send Message
December 17th, 2023
Verified purchase
• Updated review

I didn't get my first order discount of 10%. The MN flag arrived in a reasonable time frame.

Reason I chose this business:

It was recommended.

Reason I chose this product:

My grandson wanted a MN flag for Christmas.

Quality

Date of experience: December 10, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. For details regarding our discount codes please contact our customer service team at 877-732-2458 M-F EST.

I didn't get my first order discount of 10%
December 3rd, 2023
Verified site experience
• Previous review

Date of experience: November 26, 2023

Thumbnail of user kimp1192
Illinois
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

Received my flags in a timely manner. Great quality

Date of experience: December 11, 2023

Thumbnail of user elisabethm184
New York
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

Great experience!
Arrived in timely manner.
Excellent packing with lots of protection

Date of experience: December 10, 2023

Thumbnail of user eddiem430
Alabama
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

It was a good experience shopping on line and thank you for prompt delivery

Quality

Date of experience: December 11, 2023

Thumbnail of user jeffg1678
North Carolina
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

The Slovenian flag that I ordered arrived timely and with no complications.

Date of experience: December 11, 2023

Thumbnail of user iggih
New Jersey
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

I identified your company by searching the web. My entire transaction was done online.

Reason I chose this business:

American made flags.

Reason I chose this product:

Replacement for badly faded flag.

Quality

Date of experience: December 11, 2023

Thumbnail of user shoichiros
Hawaii
1 review
0 helpful votes
  • Send Message
December 12th, 2023
Verified purchase

The package was delivered on time & in great condition. No complaints

Date of experience: December 11, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?