Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    473
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
1,993
Neutral
54
Negative
53
View ratings trends

Instant Feedback

47,474 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,622)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (196) quality flag (229) web site (64)
Thumbnail of user joycek583
Texas
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

The order was accurate and received on time as promised.

Date of experience: March 2, 2023

Thumbnail of user lorenw82
South Dakota
1 review
0 helpful votes
  • Send Message
March 25th, 2023
Verified purchase

Blue color on flags was not up to previous standards of flag I have ordered

Reason I chose this business:

Past purchases

Reason I chose this product:

Past quality

Quality

Date of experience: February 23, 2023

Thumbnail of user renel225
California
1 review
0 helpful votes
  • Send Message
February 26th, 2023
Verified purchase

Easy reasonable price, good quality and fast shipping

Reason I chose this business:

American made

Quality

Date of experience: January 27, 2023

Thumbnail of user paulb4549
Wisconsin
1 review
0 helpful votes
  • Send Message
May 29th, 2023
Verified purchase

Slow delivery. Not completely satisfied with the product. Won't shop there again.

Reason I chose this business:

Cuz I was stupid!

Reason I chose this product:

Thought they would be good.

Quality

Date of experience: April 29, 2023

Thumbnail of user angelac2133
Illinois
2 reviews
0 helpful votes
  • Send Message
February 25th, 2023
Verified purchase

Good experience
The customer feedback route was easy to manage.

Reason I chose this business:

Repeat sales

Reason I chose this product:

I have a family member in the service and I fly this banner gu or them.

Quality

Date of experience: January 26, 2023

Thumbnail of user dales696
Washington
1 review
0 helpful votes
  • Send Message
May 27th, 2023
Verified purchase

We are very happy with our purchase of the 20 x 38 flag. It's flying beautifully!

Date of experience: April 27, 2023

Thumbnail of user jamesd4747
Florida
1 review
0 helpful votes
  • Send Message
July 25th, 2023
Verified purchase

Have always received excellent service when ordering from U.S. Flag store.

Date of experience: July 24, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business James!

Thumbnail of user chrisf1509
Louisiana
1 review
0 helpful votes
  • Send Message
May 28th, 2023
Verified purchase

Love the site and will be doing business again great product.

Quality

Date of experience: April 28, 2023

Thumbnail of user maryl3858
Ohio
1 review
0 helpful votes
  • Send Message
May 28th, 2023
Verified purchase

It was great.Got them on time. Will order again.
Thank you

Date of experience: April 28, 2023

Thumbnail of user geralds812
Kentucky
1 review
0 helpful votes
  • Send Message
July 25th, 2023
Verified purchase

Placed the order and received it on time as noted. Flags look great

Reason I chose this business:

Appeared on net. Liked the flags, price and delivery time. Have an eagle in front of my house, flags serve as a tripod effect.

Quality

Date of experience: July 24, 2023

Thumbnail of user brianr1365
Ohio
2 reviews
0 helpful votes
  • Send Message
February 25th, 2023
Verified purchase

Excellent quality, price, and delivery time.
Good selection.

Date of experience: January 26, 2023

Thumbnail of user annc1424
Connecticut
1 review
0 helpful votes
  • Send Message
July 25th, 2023
Verified purchase

Placed order and received in timely order--everything was perfect

Date of experience: July 25, 2023

Thumbnail of user thomask2127
Delaware
1 review
0 helpful votes
  • Send Message
August 21st, 2023
Verified purchase

Very good experience dealing on line and products were sent in a timely manner.

Reason I chose this business:

Because they are American made

Reason I chose this product:

The perfect size for a residential flagpole

Quality

Date of experience: July 22, 2023

Thumbnail of user robertw4930
Illinois
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

As advertised prompt shipment and delivery. A good experience.

Date of experience: January 23, 2023

Thumbnail of user syedr101
New York
1 review
0 helpful votes
  • Send Message
February 26th, 2023
Verified purchase

Great. Material is better than expected. Easily assembled and well deserved

Quality

Date of experience: January 27, 2023

Thumbnail of user jamest3201
Wisconsin
1 review
0 helpful votes
  • Send Message
May 28th, 2023
Verified purchase

No problem ordering and receiving flags. Will not use until Memorial day.

Reason I chose this business:

Ordered in the past with no problems.

Reason I chose this product:

No problem in the past.

Quality

Date of experience: April 28, 2023

Thumbnail of user robertc6242
California
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

Great item so very glad you are still selling items of history.

Reason I chose this business:

Just seemed to make sense I was looking for flags.

Reason I chose this product:

A lot of people have stopped selling historical items very glad it was not you.

Quality

Date of experience: November 4, 2022

Thumbnail of user cherylg904
West Virginia
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

The flag is so nice and arrived very quickly! Well pleased!

Date of experience: January 23, 2023

Thumbnail of user cathym1298
Texas
1 review
0 helpful votes
  • Send Message
May 27th, 2023
Verified purchase

Ordered, received in timely manner; products were as expected

Reason I chose this business:

Had all the flags I needed - - one stop shopping

Quality

Date of experience: April 27, 2023

Thumbnail of user krisa157
Florida
1 review
1 helpful vote
  • Send Message
February 26th, 2023
Verified purchase

Very easy site to use. However, didn't allow for the free Samsung or discount.

Reason I chose this business:

Ordered our 40' flagpole from you last year with the large flag for it.

Reason I chose this product:

You carry the size flag, and we ordered the flagpole from you last year.

Quality

Date of experience: January 27, 2023

Thumbnail of user dorism479
Massachusetts
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

No problem ordering on line. You had just what I wanted

Reason I chose this business:

HAVE ORDERED BEFORE.

Reason I chose this product:

TO REPLACE THE ONE I HAD

Quality

Date of experience: January 23, 2023

Thumbnail of user jacqulinel11
Michigan
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Great found you on the internet, impressed with quality of fabric

Quality

Date of experience: January 3, 2023

Thumbnail of user davidm9230
Massachusetts
1 review
0 helpful votes
  • Send Message
May 5th, 2023
Verified purchase

I will definitely buy more from US Flags.
Great prices and very good quality.

Reason I chose this business:

Typed in historical flags and it popped up.
Had a good feeling navigating around the site.

Reason I chose this product:

It was exactly what I wanted.

Quality

Date of experience: April 5, 2023

Thumbnail of user mikej1814
Kentucky
2 reviews
0 helpful votes
  • Send Message
May 5th, 2023
Verified purchase

Great product and fast shipping! Will order from them again!

Date of experience: April 5, 2023

Thumbnail of user jasonr1723
Virginia
1 review
0 helpful votes
  • Send Message
February 2nd, 2023
Verified purchase

Had no problem at all with ordering or the delivery process. Would recommend to others!

Date of experience: January 3, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?