Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    471
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
1,985
Neutral
54
Negative
52
View ratings trends

Instant Feedback

47,473 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,611)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (380) quality product (196) quality flag (229) web site (64)
Thumbnail of user dennisc1143
West Virginia
1 review
0 helpful votes
  • Send Message
June 4th, 2023
Verified purchase

Quit sending me email surveys? I'll never buy from you again

Reason I chose this business:

Your ads are very misleading. The pole and flag are ok, but your hardware sucks!

Reason I chose this product:

Why does anybody get an American flag? Geez...what a stupid question!

Quality

Date of experience: May 5, 2023

Thumbnail of user gregoryr697
California
2 reviews
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

Superior quality. Service as always was exceptional.

Date of experience: October 5, 2023

Thumbnail of user billyj285
Georgia
1 review
0 helpful votes
  • Send Message
May 11th, 2023
Verified purchase

Great product as described. Fast shipping. Thanks!

Date of experience: April 11, 2023

Thumbnail of user williamc3798
Mississippi
1 review
0 helpful votes
  • Send Message
October 29th, 2022
Verified purchase

Very pleasant. Received it quickly and the flag as a quality product

Date of experience: September 29, 2022

Thumbnail of user arenr1
Colorado
1 review
0 helpful votes
  • Send Message
July 6th, 2023
Verified purchase

Great flag, easy to order and received quickly! Thank you!

Quality

Date of experience: July 5, 2023

Thumbnail of user eliseh87
Oklahoma
2 reviews
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

Website is nicely laid out and easy to use. No issues at all.

Quality

Date of experience: July 3, 2023

Thumbnail of user robertag355
Texas
1 review
0 helpful votes
  • Send Message
November 3rd, 2023
Verified purchase

Easy to order great price. These are for Veterans.

Quality

Date of experience: October 4, 2023

Thumbnail of user anthonyj1186
Florida
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

Quality of product is as expected and delivered on time.

Date of experience: July 3, 2023

Thumbnail of user jamesr2026
New York
3 reviews
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

The products arrived early in great condition. I'll use United States Flag Store again.

Reason I chose this business:

Friend's recommendation that you had what I needed

Reason I chose this product:

As replacements for our home

Quality

Date of experience: July 3, 2023

Thumbnail of user rachelm1450
Texas
1 review
0 helpful votes
  • Send Message
February 8th, 2023
Verified purchase

From purchase to delivery, your company did fabulous.

Reason I chose this business:

Price and product

Quality

Date of experience: January 9, 2023

Thumbnail of user anthonyw1350
North Carolina
1 review
0 helpful votes
  • Send Message
October 30th, 2022
Verified purchase

Wonderful experience with this company. First one we got was broken and they replaced it.

Date of experience: September 30, 2022

Thumbnail of user chrisl2255
California
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

I received my flag faster than expected. It appears to be made of good quality material.

Date of experience: July 5, 2023

Thumbnail of user patriciah3273
Delaware
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

Excellent service! Packaged well so they were not folded! Quality flags!

Date of experience: July 5, 2023

Thumbnail of user davidp5445
Illinois
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase

Order arrived ahead of predicted date and everything was a great shape

Date of experience: July 5, 2023

Thumbnail of user stevec2606
Florida
1 review
0 helpful votes
  • Send Message
September 8th, 2023
Verified purchase

Item was delivered on time and worked as it should have

Date of experience: September 4, 2023

Thumbnail of user davids10402
Oregon
1 review
0 helpful votes
  • Send Message
July 15th, 2023
Verified purchase

Very easy transaction. Super fast delivery. Could not have asked for better service.

Date of experience: June 15, 2023

Thumbnail of user josephw2071
Illinois
1 review
0 helpful votes
  • Send Message
October 15th, 2023
Verified purchase

Speedy and flag were perfect for our Labor Day parade.

Date of experience: September 15, 2023

Thumbnail of user lisay88
New York
1 review
0 helpful votes
  • Send Message
October 27th, 2019
Verified purchase
• Updated review

Very easy site navigation, and great quality pins!

Reason I chose this business:

Best reviews

Reason I chose this product:

I support freedom

Value
Shipping
Quality

Date of experience: October 24, 2019

Very easy site navigation!
October 16th, 2019
Verified site experience
• Previous review

Date of experience: October 13, 2019

Thumbnail of user phoenixa17
Arizona
1 review
0 helpful votes
  • Send Message
April 12th, 2023
Verified purchase

Straightforward, easy purchase process. Good quality product

Reason I chose this business:

Used them before

Reason I chose this product:

Show of support

Quality

Date of experience: March 13, 2023

Thumbnail of user richards5865
Virginia
1 review
0 helpful votes
  • Send Message
September 8th, 2023
Verified purchase

My order was shipped and received in a very timely manner.

Quality

Date of experience: September 4, 2023

Thumbnail of user susied82
Maine
2 reviews
0 helpful votes
  • Send Message
June 28th, 2023
Verified purchase

Hi The flag was just what my husband wanted.Very nicely made.

Date of experience: May 29, 2023

Thumbnail of user kareng2612
Illinois
1 review
0 helpful votes
  • Send Message
April 5th, 2023
Verified purchase

Well made flag that looks great on our pole! Thank you!

Date of experience: March 6, 2023

Thumbnail of user kimb2313
Utah
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase

Needed it quickly and was not disappointed. Thank you!

Date of experience: February 27, 2023

Thumbnail of user willieb399
Virginia
1 review
0 helpful votes
  • Send Message
September 20th, 2023
Verified purchase

Flags are great quality and as described. Our company is pleased.

Quality

Date of experience: August 21, 2023

Thumbnail of user jimq186
Michigan
2 reviews
0 helpful votes
  • Send Message
March 28th, 2023
Verified purchase

WHILE OTHER FLAG COMPANIES TIE UP NEW CUSTOMERS WITH ALL KINDS OF DELAY.YOU PEOPLE ARE ON THE STICK AND I WILL CONTINUE TO ORDER FROM YOU

Quality

Date of experience: February 26, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?