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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    471
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.9%
Positive
1,985
Neutral
54
Negative
52
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47,474 reviews

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One of the oldest flag retailers online.
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Reviews (7,611)

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Reviews that mention popular keywords

flag store (380) quality product (196) quality flag (229) web site (64)
Thumbnail of user michaelg10484
Montana
1 review
0 helpful votes
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November 11th, 2024
Verified purchase

The flag came as ordered, the communication was great. The flag is flying proud.

Reason I chose this business:

Found your store on the internet

Date of experience: November 1, 2024

Thumbnail of user raymondd666
Virginia
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

The flag was made in China, the colors were below standard. The red, white, & blue were all drab and appeared to be old used looking out of the wrapping. Not a happy camper, and this is the second time I have responded to this survey.

Reason I chose this business:

I thought I was getting an American made flag.

Date of experience: July 26, 2024

Thumbnail of user robertp5814
Texas
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I found the Marine Corps flag that I wanted quick and easy and with PayPal payment it really made it a secure way to pay. This flag is durable and it's made in the USA. I always take my flags down when the wind approaches 15 MPH to make them last.

Date of experience: September 9, 2024

Thumbnail of user bucklesb
Indiana
2 reviews
0 helpful votes
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October 3rd, 2024
Verified purchase

As always, easy to purchase on line. Receive the flag is great time. Communication is excellent. Flag is made in the United States and is top quality. We usually get two years on one flag.

Reason I chose this business:

Because the flags are made in the US. Prices are good and quality is excellent.

Date of experience: September 23, 2024

Thumbnail of user raynaer1
New Mexico
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

The flag I purchased is beautifully made. I have had it up for 2 months in the New Mexico sun, heat and wind. So far it still looks as beautiful as the day I put it up.

Reason I chose this business:

Was looking for a flag to last longer than 2 months.

Date of experience: September 23, 2024

Thumbnail of user margueriter59
Michigan
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

I only gave it 4 stars because I wanted it delivered by Friday but I did not get it until the next Tuesday. I did pay extra for the service. I am totally happy with my purchase.

Date of experience: September 23, 2024

Thumbnail of user gaylaj16
Tennessee
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

We received the light well packaged and in very short order. The light itself is quality and has worked perfectly... The only glitch and surprise - was the bolt on the top of our flag pole was not long enough for the thickness of the light itself... so we had to forgo the beautiful gold ball on top of the flag... so that the light will fit. However it seated tightly and looks just fine on top of my 20ft pole. The light is bright and illuminates my two flags without a hitch... thanks.

Reason I chose this business:

Looking for made in the USA...

Date of experience: August 4, 2024

Thumbnail of user jenniferr3756
Oregon
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

When my husband passed this you. I was given a buriel flag. I wanted to keep it safe and display it. The flag case I found was perfect. Even had the option to display his navy emblem with the flag.

Just fine.

Reason I chose this business:

I though it was the best place to get the perfect item I needed.

Service

Date of experience: September 27, 2024

Thumbnail of user catc80
Michigan
2 reviews
0 helpful votes
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August 11th, 2024
Verified purchase

I wanted a sturdy quality tall flag pole and this hit the mark! It's beautiful black satin heavy steel and 30 feet tall! A gold ball to top it off, very proportionate to the height and circumference. I hang a 4x6 embroidered flag ad it looks fabulous! And I bought it for my husband for our anniversary.

Reason I chose this business:

The quality choices and price

Date of experience: August 1, 2024

Thumbnail of user rebeccad2191
Georgia
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Very easy to find what I wanted and check out.
A gift for my husband for our new boat.

Date of experience: October 21, 2024

Thumbnail of user montes92
Washington
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

I was looking for a mid range flag. Bigger than the tiny flags that you wave, but smaller than the 3'x5' and larger flags.

Reason I chose this business:

They had the size I was looking for and a quantity at a great price. Only wish the pole was a 5/16 inch diameter to fit mailbox flag holders.

Date of experience: October 14, 2024

Thumbnail of user michelles1206
Washington
2 reviews
0 helpful votes
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September 30th, 2024
Verified purchase

Needed to replace flag in front of my house that is in a high wind area. This flag seems to be of good quality and should hold up better than flags I have purchased in the pastl

Reason I chose this business:

Looking for a quality, high-wind resistant flag.

Date of experience: September 20, 2024

Thumbnail of user dawnd1032
Pennsylvania
1 review
0 helpful votes
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August 20th, 2024
Verified purchase

We are very happy with our purchase. No problems at all. Thank you. They look awesome one flying high on our flagpole the other waving in our driveway

Reason I chose this business:

American made

Date of experience: August 10, 2024

Thumbnail of user pattyr431
Pennsylvania
1 review
0 helpful votes
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November 2nd, 2024
Verified purchase

Very happy with this order, easy to find what I needed and good quality!

Date of experience: October 30, 2024

Thumbnail of user kevinm2464
Maine
1 review
0 helpful votes
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August 19th, 2024
Verified purchase
• Updated review

When an order arrived damaged the item was replaced within a couple of days with no questions asked. When it comes to flags there is no place else for me.

They were able to help me replace an item which came in broken, with no hesitation.

Reason I chose this business:

Always have what I am looking for

Service

Date of experience: August 9, 2024

Best in the business
July 12th, 2024
Verified purchase
• Previous review

When FedEx lost my items customer service went above and beyond

They were fantastic

Reason I chose this business:

Always great pricing and services

Service

Date of experience: July 2, 2024

You folks are the best at what you do!
July 28th, 2022
Verified site experience
• Previous review

Date of experience: June 28, 2022

I am a repeat customer and will continue to be one
April 21st, 2022
Verified site experience
• Previous review

Date of experience: March 22, 2022

I am a repeat customer
August 9th, 2021
Verified site experience
• Previous review

I am a repeat customer. You always have what I want and need in a great price!

Date of experience: July 10, 2021

Thumbnail of user davidt4695
Mississippi
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Easy to navigate and find what you need and want! It was very easy to complete the order and transaction.

Date of experience: October 11, 2024

Thumbnail of user kimk1330
Iowa
1 review
0 helpful votes
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August 6th, 2024
Verified purchase

Little leery on ordering on face book but took a chance because I have ordered soo many flags and they all have been junk, but glad I gave Flag Store a chance! Very well satisfied with
This first purchase.

Reason I chose this business:

Saw it on Facebook

Date of experience: July 27, 2024

Thumbnail of user stephanieb3155
Illinois
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

We need a flag pole asap and the company didn't disappoint. It arrived super-fast and ahead of schedule. We have used it several times and their fiberglass poles are the best around. We will be back to purchase more items for our BSA Pack and Troop!

Date of experience: August 25, 2024

Thumbnail of user debh433
California
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Fast and dependable service. I want a quality flag because of my pride in my family's military service and my own appreciation of those who serve.

Reason I chose this business:

Prior experience

Date of experience: October 10, 2024

Thumbnail of user liaml124
Washington
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I have a local flag store that i used to go to however their stock and quality weren't up to my standards. Once I started buying from United States Flag store, my quality concerns were out the windows and I have been very happy ever since

Reason I chose this business:

I have done business with United States Flag Store in the past and has been my go to store for all of my flag needs.

Date of experience: September 5, 2024

Thumbnail of user peterr1954
Arizona
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Received my flag when expected and the quality was above expectations. Will order again from this company.

Date of experience: October 10, 2024

Thumbnail of user joses2622
Colorado
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Best flags I have purchased since working in a school district.

Reason I chose this business:

It was recommended by google.

Date of experience: October 28, 2024

Thumbnail of user johns16105
New York
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

The case arrived with good packing. One corner (the front) did not hold tight when the flag was inserted - one of the two screws was not holding. I was able to fix the issue by putting wood (q-tip handles) with wood glue into the hole, wait for it to dry and then tighten the screw. That is a standard fix for a stripped out wood screw hole.

Date of experience: July 22, 2024

Thumbnail of user jond739
Ohio
1 review
0 helpful votes
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September 5th, 2024
Verified purchase

When I went to the website I added my email to receive a 10% off coupon. When I placed my order the coupon would not work and appeared to only be for ordering flags. I liked the wide selection and that the items are Made in America. The item shipped quickly and they did a great job packing the item to ensure it was not broken in transit.

Reason I chose this business:

I wanted an American Made flag display case for by brother's burial flag.

Date of experience: August 26, 2024

Thumbnail of user garyb3011
Texas
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

Item arrived on time, was sold for a very reasonable price, and the issues with the item I described above were with the manufacturer, not the seller.

Reason I chose this business:

A Google search turned it up as having what I wanted, at a good price.

Date of experience: September 19, 2024

Sitejabber for Business

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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