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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,627 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    473
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.9%
Positive
1,995
Neutral
54
Negative
54
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47,477 reviews

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One of the oldest flag retailers online.
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Reviews (7,627)

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Reviews that mention popular keywords

flag store (381) quality product (196) quality flag (229) web site (64)
Thumbnail of user thomasm4986
Tennessee
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

I have purchased two residential flag poles and several US, State, International and specialty flags from this store. I have yet to encounter a problem with any. Some of the lower cost flags have been destroyed but only after months of use sometimes in high winds. Still, I am very pleased with the results I have had from this store. Many products are Chinese made, and if that bothers you, avoid those. But overall, a great online retailer.

Date of experience: February 1, 2024

Thumbnail of user rondaw36
Idaho
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase
• Updated review

Showed up on time, and very good strong material, it is flying high and we are very happy with it.

Date of experience: August 15, 2024

Easy to use
May 19th, 2023
Verified site experience
• Previous review

Date of experience: April 19, 2023

Easy to work with
July 16th, 2020
Verified site experience
• Previous review

Date of experience: June 16, 2020

Thumbnail of user erinh598
Georgia
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

US made. I have previously purchased a flag from this company. It is very good quality and has held up well in the elements. Decided to get another d/t fading which happened over time. I also purchased a new flagpole due to mine snapping in high winds.

Quality

Date of experience: December 27, 2022

Thumbnail of user frederickh342
Maryland
1 review
0 helpful votes
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September 4th, 2024
Verified purchase

Easy order. Affordable quality. Prompt delivery. Top notch customer care follow up. A great value, highly recommended.

Reason I chose this business:

We wanted a crisp new flag with correct and bold colors and strong durability. We got that with United States Flag Store.

Date of experience: August 25, 2024

Thumbnail of user haroldw79
Arizona
1 review
2 helpful votes
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January 9th, 2019

Paid additional $47.49 for next day delivery and took fifteen (15) days to receive. Called company twice asking for a refund of the express delivery charges and to date no response from this company.

Extremely disappointed.

Asked to be contacted by email or phone with no response!

United States Flag Store you had your chance and BLEW IT!

Harold in Houston, Missouri

Date of experience: January 9, 2019

Thumbnail of user jeffr1617
Louisiana
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

Originally, i messed up my order and the order was blocked. A sales representative, Ms Andrea Osborne, reached out to me and not only fixed the order but asked questions. Her initiative helped me purchase even more flags for our local town project.

Reason I chose this business:

Quality of the product and fact that it is made in the USA.

Reason I chose this product:

Durability of the product for outside use.

Quality

Date of experience: January 17, 2024

Thumbnail of user jdw53
California
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Ordering was easy, delivery fast (this time). There have been times our orders were delayed with no communication to us. If you need something on time, order well in advance. Don't waste your money on shipping charges because there is no telling when your order will arrive and communicating with customer service is like talking to a brick wall, you won't hear anything back.

Zero help. Will not use this company again.

Reason I chose this business:

Have used them before.

Reason I chose this product:

We need to display all branches of the military.

Service
Quality

Date of experience: November 17, 2023

Thumbnail of user maryv75
Oregon
3 reviews
0 helpful votes
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July 2nd, 2017

Don't hesitate to buy; these are made from heavy duty fabric, they are sewn very well and have strong grommets. I purchased 6 to hang from our front porch railing. Could not be more pleased- they are beautiful! Thank you US Flag Store for prompt delivery!

Date of experience: July 2, 2017

Thumbnail of user krish316
Michigan
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

These flags exceed my expectations! Their durable and the colors are so pretty! Shipping was super fast, they arrived ahead of schedule! I Love that they are made in America! Will definitely be buying from this company again in the future!

Reason I chose this business:

I chose this company because I read all of the reviews on the other sites, and I’m so thankful I chose United States Flag Store, because their flags are so nice and durable!

Reason I chose this product:

I chose this flag because I wanted a larger size to display on my mailbox, and it looks gorgeous!

Quality

Date of experience: August 2, 2023

Thumbnail of user suzannez87
Nebraska
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Looked on line for flag stores, found this one and contacted your company. Picked out the flag I
Wanted ordered it and I am very satisfied with my choice. It took a little longer than I anticipated to get the flag but well worth the wait.

Reason I chose this business:

Found it on line

Date of experience: April 1, 2024

Thumbnail of user lydiaj150
Illinois
1 review
0 helpful votes
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August 1st, 2024
Verified purchase

Previously purchased a military flag holder (cemetery) for my dad and my brother. I was very happy with them so I ordered one for my uncle.

Reason I chose this business:

Previous purchase

Date of experience: July 22, 2024

Thumbnail of user donalds1652
Missouri
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

I experience winds from 15-45 mph daily. It's only been four days, so I'll let you know after a month, on 3/17/23 how the construction of the flag holds up. My last flag, the quad perimeter stitch held up, however the stripes started to shred.

Date of experience: February 18, 2023

Thumbnail of user sonjar120
Texas
1 review
0 helpful votes
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June 29th, 2024
Verified purchase
• Updated review

I did this review before. What I said was that the flag is ABSOLUTELY BEAUTIFUL and I LOVE IT! The stars are embroidered which I just LOVE. It looks wonderful above my Texas flag of the same size. I could not be happier!

Reason I chose this business:

It was advertised on Facebook and I visited the store. Every flag is American made and you had what I wanted at a very reasonable price.

Date of experience: June 19, 2024

I'll let you know when I receive the flag
May 15th, 2024
Verified site experience
• Previous review

Date of experience: May 5, 2024

Thumbnail of user adamr150
Missouri
1 review
0 helpful votes
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May 24th, 2018

Hi
I'm disappointed with the lack of consistent quality with this order. I had A lot of flags that we're crinkled in the packaging, poorly stapled to the wood and came apart.
Do you stand behind your product?
Thanks,
Adam

Date of experience: May 24, 2018

Thumbnail of user vickis87
Pennsylvania
1 review
0 helpful votes
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March 17th, 2018

My husband passed away on the 5th of this month. We had talked about getting three flags for our son's for the memorial service. Your company made this possible with the ease of finding what I needed at a price not to outrageous. He was denied everything from the VA. He died of complications due to Agent Orange. Thank you again. I will recommend this site to other people.

Date of experience: March 17, 2018

Thumbnail of user jessep530
Louisiana
2 reviews
0 helpful votes
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August 1st, 2024
Verified purchase

No issues with order. Delivery was fast and the flag is high quality and beautiful. Will order again.

Date of experience: July 22, 2024

Thumbnail of user et287
Vermont
3 reviews
0 helpful votes
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July 18th, 2023
Verified purchase

Glad I found this since the last order from a different company had led me on for over a month. I was hoping to receive the item in time for the Veterans 1 YR anniversary, It has not happened yet. I hope this on comes through. Better late then never, Kinda sad bad experience. Thank you

Quality

Date of experience: July 17, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review E.T. Our delivery schedule for our Best Rate Shipping is 3-5 business days and then transit is approx 3-10 business days. These dates are approximate. If you would like to check on your order or have questions please call our customer service at 877-732-2458.

Thumbnail of user tracyg717
Washington
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

I love these smaller flags the quality is excellent and they are beautiful. They have plastic clips on them which keep the flag from sliding down the wood stick. The color doesn't fade. Bought some a few years ago and they still look great. Wanted to place more flags in my yard for patriotic occasions so just bought some more. Fast shipping.

Date of experience: September 29, 2023

Thumbnail of user kevinb261
Ohio
1 review
0 helpful votes
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September 15th, 2017

It's been 8 days since I placed my order and it is still "in process". Holds were placed on checking account for billed amount but never processed and eventually removed (unprocessed). Very disappointed. I'll give them 1 chance to fix it and if not, I cancel the order.

Date of experience: September 15, 2017

Thumbnail of user lenored22
Georgia
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

Very good! I ordered online, it was straight forward, and the package arrived on time! I replace damaged flags, and add extras for extended displays. We display 250 flags in honor of Veterans, those currently serving, and First Responders!

Reason I chose this business:

Don’t like other sources!

Reason I chose this product:

Same size as used in HOA entrances!

Quality

Date of experience: November 9, 2023

Thumbnail of user jamesw5632
Florida
1 review
0 helpful votes
  • Send Message
May 27th, 2023
Verified purchase

It took way too long to receive the flag. The flag appears to be high quality. Hope it lasts awhile. Nice bright colors. But 2 weeks from order date to receipt is not good. Part of what makes Amazon so attractive is its quick processing time. How do they ship from China so fast? Ha!

Date of experience: April 27, 2023

Thumbnail of user ikramh1
New York
1 review
0 helpful votes
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August 18th, 2021

Although the tractor is only three years younger than I am and has been completely restored by the previous owner I certainly want to give it the best care that I can. This eManualOnline manual covers any possible subject that could come up. I highly recommend it to anyone who acquires one of these gems.

Date of experience: July 19, 2021

Thumbnail of user marcusf198
Texas
1 review
0 helpful votes
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September 26th, 2024
Verified purchase

Great. Fast shipping quality products and great customer service.

Date of experience: September 16, 2024

Thumbnail of user toddd638
Louisiana
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

I purchased duel flag pole light and I have been happy with my purchase! The flag looks great at night and the installation was no bad but it will be easier if you have a second set of hands. I let it charge for two days before use and it lasts dusk til dawn! Very satisfied!

Reason I chose this business:

I came across this company online and I always support American made products whenever I can!

Reason I chose this product:

I needed a replacement flag light and the dual light caught my eye for coverage in any wind direction.

Quality

Date of experience: January 16, 2024

Thumbnail of user lanettec15
Wisconsin
1 review
0 helpful votes
  • Send Message
June 18th, 2023
Verified purchase

Finding what I wanted was easy. I guess I am too spoiled with many online products I order being delivered relatively quickly... it took over a week to get the flags and they were delivered 2 days after the estimated delivery date. Missed out on having them out for Memorial Day. I will know to order way ahead of time if I order again.

Quality

Date of experience: May 19, 2023

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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