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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    473
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

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Positive reviews (last 12 months): 94.9%
Positive
1,996
Neutral
54
Negative
54
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47,476 reviews

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One of the oldest flag retailers online.
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Reviews (7,628)

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Reviews that mention popular keywords

flag store (381) quality product (196) quality flag (229) web site (64)
Thumbnail of user keithj45
KEITH J.
Ohio
1 review
0 helpful votes
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March 2nd, 2017

This is the cheapest flag I've ever seen, very disappointed. This flag is so thin I can see through it (100% cotton heavy weight....NOT). i will never buy anything from you again and I will tell everybody I know about you. This is the same quality as those little flags they hand out for free during a parade. You should be ashamed of yourself. I am a veteran and this makes me sick.

Date of experience: March 2, 2017

Thumbnail of user steveng2220
Indiana
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

The US Flag is worthy of the honor I have to fly in my yard. Exceptional quality and craftsmanship.

Date of experience: August 2, 2024

Thumbnail of user fredd408
Pennsylvania
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Tough material. Hope this flag withstands weather better than other flags that I have put up.

Reason I chose this business:

Saw it advertised online. Looked like a fair price for good flag

Date of experience: September 15, 2024

Thumbnail of user lauraf1711
Virginia
1 review
0 helpful votes
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July 23rd, 2024
Verified purchase

Arrived in plenty of time for the holiday with no issues with shipping. If I need more I will definitely use this shop.

Reason I chose this business:

Google search

Date of experience: July 13, 2024

Thumbnail of user scottn903
Connecticut
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

Easy to order. Arrived when promised. Would purchase from them again. Didn't have the quantity I was seeking for my first choice (needed 6, they had 3), so I purchased something similar. Still happy enough with the purchase to give 5 stars (due to previous purchases with them).

Date of experience: September 14, 2022

Thumbnail of user jeffersonc39
Texas
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

We ordered a flag for our school, we go through one or two each year. Here in Texas we have a lot of wind and it tears up our flags. This one seems to be very good quality so I'm curious as to how long it will last.

Reason I chose this business:

I googles High wind, outdoor flags and out of all the places that came up I decided to try this one.

Reason I chose this product:

It was advertised as high wind so I decided to try it

Quality

Date of experience: January 24, 2023

Thumbnail of user tammye362
California
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

From the selection process to ordering was clean and clear. The products were available and shipped out in a timely manner. The received flags are proudly displayed at our Fire Station here in Bouse, AZ. Thank you!

Reason I chose this business:

It came from a recommendation and it was perfect!

Date of experience: March 18, 2024

Thumbnail of user robertp1512
New York
2 reviews
0 helpful votes
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July 15th, 2024
Verified purchase
• Updated review

I wish the pole was a little thicker in diameter and it came with locking colors which I know are available on commercial models.

Reason I chose this business:

Bought telescoping pole from you before.

Date of experience: July 5, 2024

No problem with order
May 20th, 2024
Verified site experience
• Previous review

Date of experience: May 10, 2024

Thumbnail of user stephenb3010
Mississippi
2 reviews
0 helpful votes
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April 26th, 2024
Verified purchase

The hardest part of the whole experience was deciding which flag to order. After placing my order I recieved notification of order and approximate delivery date. Flag arrived earlier than expected in very good condition. I will be ordering again in this flag ever wears out.

Reason I chose this business:

It just came up on search of flags made in USA

Date of experience: April 16, 2024

Thumbnail of user annettew310
Oregon
2 reviews
0 helpful votes
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February 12th, 2023
Verified purchase

The wind has been shredding our flags. We've needed to replace almost every 6 months. A friend referred me to the United States Flag Store. This looks like a very well made flag. Colors are vibrant. I'm going to bring it in during wind storms to prolong its life. Very excited to see how long it lasts.

Date of experience: January 13, 2023

Thumbnail of user freds112
Oklahoma
1 review
0 helpful votes
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March 22nd, 2017

Flags arrive at noon today. Packaging was broken open, but flags appear to be ok. Quick count shows that all 20 packs were present. Haven't counted the individual packs of 100 yet.
Box was twice as big as needed for the flags with no packing to fill up the space. Lucky they all seemed to come through.

Service
Value
Shipping
Quality

Date of experience: March 22, 2017

Thumbnail of user williamm5046
California
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Overall quite satisfied. A few hiccups on the shipping, but everything finally arrived. A little disappointed with the base. Website and catalog indicated Valley Forge Gold General WEIGHTED base. The picture shows an oxidized gold finish. It arrived a bright shiny gold with a port in the bottom to fill with sand. Not quite as represented in my opinion.
The flag, eagle, tassel and pole were outstanding.
Customer Service was very responsive.

Reason I chose this business:

Good selection, good quality

Reason I chose this product:

Fit our needs at a new VFW post

Service
Quality

Date of experience: February 16, 2023

Thumbnail of user bradleyj103
Colorado
2 reviews
0 helpful votes
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July 29th, 2024
Verified purchase

Ordered flags, gold ball on top, and a solar light for my flagpole. Easy to order, fast shipping, and definitely a very high quality on both flags

Reason I chose this business:

They were the least expensive overall

Date of experience: July 19, 2024

Thumbnail of user suzanned572
Iowa
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

Orders are always delivered faster than expected and the quality of the products is great! Most recent order arrived in a seriously compromised box. The box was mangled and had actually come open, but miraculously the flags inside were all there and completely fine.

Date of experience: September 7, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Suzanne!

Thumbnail of user markn1302
Florida
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

Every time I order a flag from you (6 times), it is delivered faster than I expect it to be. Your company takes care of their customers, instead of: "I don't really know, but I'll try." This time I saw your HD American flags, and I ordered one. Unfortunately, I need a banner flag, not the type I ordered. I was told that I should return it, and you'll fix my mistake. Thank you.

Date of experience: February 21, 2023

Thumbnail of user frankb529
New Jersey
3 reviews
0 helpful votes
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April 15th, 2022
Verified purchase

. Horrible company. Horrible customer service. Phone number has you on hold then after 10 minutes tells you to leave a message.

Ordered 12 flags as samples for a meeting to decide on placing an order for a huge parade. Told them I needed them by a certain date. That date was confirmed.
Company sits on an order for a week. When site reads: guaranteed shipping next business day"

Arrival date missed. Stay away.

Service
Quality

Date of experience: March 16, 2022

Thumbnail of user johnm10226
New York
2 reviews
0 helpful votes
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July 14th, 2023
Verified purchase

As an 8 year Navy Vet I took it upon myself the replace the street flags. Today being Flag Day I put them up with my 5 year old granddaughter today. These are a great upgrade to the cheap flags that were there before

Reason I chose this business:

US made and they had the size I wanted

Reason I chose this product:

The quality and size I needed

Quality

Date of experience: June 14, 2023

Thumbnail of user mikel2244
North Carolina
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Very pleased with my purchase. This flag seems to last longer than some others since I display it all the time. I use to have to get a new one every year, this one usually lasts twice as long and the color doesn't fade.

Reason I chose this business:

Previous customer

Reason I chose this product:

Previously used

Quality

Date of experience: May 9, 2023

Thumbnail of user patd551
Georgia
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

So far, so good! The fabric is different from what we've had before so time will tell how it will wear. It is also the MOST EXPENSIVE flag we've ever purchased so we expect a difference in the way it will last.

Reason I chose this business:

We've ordered before.

Date of experience: June 10, 2024

Thumbnail of user patriciag282
Pennsylvania
1 review
0 helpful votes
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May 30th, 2018

My order was placed and delivered in a very timely manner and I am pleased with the product. Our son is a veteran and we try to buy only USA made products. This flag is strong and beautiful. Thank you.

Date of experience: May 30, 2018

Thumbnail of user gregorym966
California
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

Quick and easy. Very straight forward. Was a little disappointed in color options, but in today's climate its very understandable to be sold out of certain items. We want to support and buy American made Companies as much as possible.

Quality

Date of experience: July 31, 2022

Thumbnail of user brendenq1
California
1 review
0 helpful votes
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August 1st, 2023
Verified purchase

I ordered snap hook covers and a couple of spares. Which arrived earlier that expected and in perfect condition. Most overlook this part but it's a necessity. It works great and weather resistant for just under a decade of use.

Date of experience: August 1, 2023

Thumbnail of user harryd362
Pennsylvania
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

I received the two flags I ordered. I had difficulty using your site to find out about delivery, but I waited patiently and they came. I am having to move to an apartment and give up my yard where the pole is located. How do I return the flags (unopened) for credit on my credit card? I would appreciate a response. Thank you. Harry E. Diehl *******036

Date of experience: April 9, 2023

Thumbnail of user jamesl4694
Texas
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

This Flag was bought to replace the same flag which finally started to show wear after surviving Hurricane Laura and living on for 2 more years. When I needed to replace, there was only one site I looked at. Don't let the price fool you. This is a quality product.

Quality

Date of experience: December 28, 2023

Thumbnail of user kevanm10
Massachusetts
2 reviews
0 helpful votes
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July 31st, 2024
Verified purchase

The screw holes, specifically the upper hole for mounting the bracket is blocked by the upper pole insertion position.

Reason I chose this business:

Previous orders followung On-line search.

Date of experience: July 21, 2024

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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