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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    473
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.9%
Positive
1,997
Neutral
54
Negative
54
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47,482 reviews

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One of the oldest flag retailers online.
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Reviews (7,629)

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Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user tomg166
Washington
1 review
0 helpful votes
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February 23rd, 2018

Item did not ship for 7 days from day of purchase tho it said it was in stock and usually ships within 1-2 days. Item arrived 2 days after being shipped. Item was a flag case for my dad's burial flag. It is well made. Comes packed and protected very well. It is made in the USA which was very important to me. There is no way in hell that his flag would be displayed in a chinese made case. Overall I am pleased and would order again from them. If it said shipped within 5-7 days then I would not even bring it up. I did a chat and the man on other end was very professional. It seemed like he checked into it because case shipped following day.

Date of experience: February 23, 2018

Thumbnail of user sheryll160
Mississippi
1 review
0 helpful votes
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October 27th, 2023
Verified purchase
• Updated review

I received my order of 10 flags promptly and was pleasantly surprised by the quality of manufacturing and materials. These are for myself…family and friends who are all going to absolutely love them!
Thanks again for the price so that we can honor what is still considered the MS State Flag!

Sherry Landrum

Date of experience: October 25, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Sheryl!

Too many pop uos to make this pleasant
March 25th, 2021
Verified site experience
• Previous review

Date of experience: March 24, 2021

Thumbnail of user daved994
Pennsylvania
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

First time buyer. Nice website. Search is quick and accurate. Process is smooth. Price is great. High quality product. The only minor disappointment is that the 12" x 18" flags were folded instead of rolled so I had to press the creases out of them instead of just wetting and hanging to dry.

Quality

Date of experience: June 3, 2023

Thumbnail of user gloriac874
Maine
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

I ordered this for my class who did a project on Maine. They wanted small flags for their project, and I was afraid they would come in time. You got them here FAST. Thank you! And your prices cannot be beaten.

Date of experience: October 5, 2023

Thumbnail of user aliceh98
Florida
2 reviews
0 helpful votes
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July 21st, 2018

This flag pole is an excellent product. The only thing that could make this purchase a little better is to include the instructions within the box. They are available online but not everyone has the means to view and print them.

Date of experience: July 21, 2018

Thumbnail of user pauls1106
New York
1 review
0 helpful votes
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February 5th, 2019

This is a great company with great service and variety. Burlap USA garden flag is a knock out. Very unique. Non-furl kit well worth the price, but will have to dedicate a separate new pole for it because you attach flag with small zip ties. Not an easy off/on system.

Date of experience: February 5, 2019

Thumbnail of user debbied909
Massachusetts
1 review
0 helpful votes
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July 9th, 2023
Verified purchase

The website is easy to use. Great selection. My order came within one week. I ordered large buntings and I am very happy with the quality of the product. I would definitely recommend. United States flag store to friends and family.

Date of experience: June 9, 2023

Thumbnail of user jenniferc1612
Florida
1 review
0 helpful votes
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July 13th, 2020

I called May 21st and sent pictures of our issue with the 21' pole. I was told the replacement pole would ship on June 5th. Today is June 13th and absolutely no correspondence from anyone. I have email then 3 times and only received a canned response. Not real impressed, but will keep trying.

Date of experience: June 13, 2020

Thumbnail of user stuartl317
New Hampshire
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

I was shopping for additional pairs of flags for my victory garden kits that contain genuine Ukrainian garden seeds. I saw that many companies have greatly increased their prices on 3' x 5' Ukrainian flags, without explanation. This is very discouraging.

Reason I chose this business:

The Store had Ukrainian flags. The Store had also increased prices without explanation, but not as much as other sellers.

Reason I chose this product:

As a show of solidarity, the Store would do well to have one item that includes both an American and Ukrainian flag as a pair, 3' x 5'. And hold the price to three dollars per flag or six dollars per pair.

Quality

Date of experience: January 26, 2023

Thumbnail of user ethanc48
Nebraska
1 review
0 helpful votes
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April 20th, 2018

Bought Led bulbs from lightup before, was very satisfied. This time part of my order was out of stalk according to the service rep, even though the website said they were in stock. Had my order changed to only in stock items, but the lost my order form, initial order was 3/28, current shipping status says my bulbs should be here before 4/26 almost 1 month later.

Date of experience: April 20, 2018

Thumbnail of user lorene37
Colorado
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

I first saw your ad on television. I was in need of a new flag so I thought, why not give them a whirl. I visited the website and browsed awhile. I found what I was looking for and was surprised by the number of options and price ranges. I placed my order and received it in a very short time. I have already recommended you to several flag flying friends.

Date of experience: September 13, 2023

Thumbnail of user sallyn152
Louisiana
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

First of all, I commend you for a wonderful product made in the USA! The weight to it is substantial and perfect. Its a nice and heavier flag that I know will last in the weather. I LOVE everything being carefully stitched in and the colors of the fabric are superlative. Also, I very much appreciate you letting your buyers know it was made in the USA as that was imperative to me. I'm beyond impressed with your company and I plan to order another one to have as a spare. Thank you! (Oh, and it arrived very quickly, too).

Date of experience: April 29, 2023

Thumbnail of user bruceh1025
Iowa
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Great tribute to a friend who was in the navy and apparently forgotten by family. No grave marker for him after a year so I bought this and put his name on it. The professional look of this marker is great.

Date of experience: June 2, 2023

Thumbnail of user stevem3337
Ireland
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

I was given great customer service and advice. I received the order quicker than expected. The flag bracket broke within 5 days of putting it in. A storm caused the damaged but the flag and pole had no damage. I am on vacation now but I will be in contact with you about the matter on my return.

Reason I chose this business:

I have been a regular customer.

Reason I chose this product:

I was guided by an associate of yours.

Quality

Date of experience: October 5, 2023

Thumbnail of user anthonyb2425
Connecticut
1 review
0 helpful votes
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June 10th, 2023
Verified purchase

Ordering is so easy and the flags arrived within a week. Its a great quality product for a good price. We are satisfied we will continue to order this product. We give one to each person who joins our Elks lodge.

Date of experience: May 11, 2023

Thumbnail of user stephenh2375
Arizona
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

They offered a discount to sign up/enter e-mail address. That discount came hours after I had placed my order. If you wish to order, take your time and you might actually get to use a discount at purchase. Placing a quick offer cost our group over $30!

Reason I chose this business:

Great place to purchase larger quantities of flags

Quality

Date of experience: December 19, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. We are sorry for any inconvenience this may have caused. Yes there is a small delay in the code delivery to your email. It is a great recommendation for other customers to wait to make the purchase until the code is received.

Thumbnail of user markh5053
Colorado
1 review
0 helpful votes
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January 13th, 2024
Verified purchase

I recently experienced exceptional service when ordering a beautiful American flag. The attention to detail and prompt assistance from the staff exceeded my expectations. The flag arrived promptly, impeccably crafted, and the level of customer care demonstrated throughout the process made the entire experience truly outstanding. It's reassuring to encounter such dedication to service, especially when celebrating symbols as significant as the American flag.

Outstanding answered all my questions

Reason I chose this business:

I recently experienced exceptional service when ordering a beautiful American flag. The attention to detail and prompt assistance from the staff exceeded my expectations. The flag arrived promptly, impeccably crafted, and the level of customer care demonstrated throughout the process made the entire experience truly outstanding. It's reassuring to encounter such dedication to service, especially when celebrating symbols as significant as the American flag.

Reason I chose this product:

Have only heard great things

Service
Quality

Date of experience: January 6, 2024

Thumbnail of user nulln1312
New York
1 review
0 helpful votes
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November 24th, 2023
Verified purchase
• Updated review

The best that anyone buying a new flag can ever get fast delivery, great prices, great products, I am a disabled navy veteran, we bought a 30 foot one piece flag pole, 5x8 flags for fifteen years now, won't stop

Date of experience: November 21, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business!

Great on line store, easy to use
February 4th, 2020
Verified site experience
• Previous review

Date of experience: February 1, 2020

Thumbnail of user michaelh5318
New York
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

Ordered my flag on May 4 just before noon and the payment cleared my bank May 5. I ask about shipping options and picked and Paid $33.58 for 2 day shipping. My receipt states under shipping method "Best Way Two Day". Received a email at 11:49 May 6 stating my order has shipped and will arrive on May 10 by 8pm. So much for paying for 2 day shipping. When I call, the woman I spoke to told me it's not their responsibility to get me my product in 2 days it's the shipping companies responsibility. I asked for a refund and was told flat out NO. Will never do business with this company ever again. This company is not willing to take responsibility for what their customer pays for. No excuses!

Service
Shipping

Date of experience: May 9, 2022

Thumbnail of user amees7
Tennessee
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

Easy website to use. Order arrived right away. These flags are well made and stand up to wind and weather so well. I have kept a US Flag Store peace flag flying on my house for years. I like to change out the flags every several months, not because they need it, but to insure that passersby notice them. It my way of wishing Peace for the World.

Date of experience: January 25, 2024

Thumbnail of user alexm2100
Colorado
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

Bought this flag for our office as we increase our defense contracts (gotta look patriotic!) and it looks exactly how I expected! It's sturdy and easy to put together. The ornament on top is solid metal, which gives it some heft and feels nice. (However, I read reviews that this makes it too heavy to use the flag for things other than just mounting/standing it up - that didn't affect my use, but just fyi) Looked all over to find a similar option for less $ and this was best deal I found in terms of quality for price. I like that you got to pick and choose exactly how you wanted the flag from the pole length, to the fringe around the edge, to the ornament on top. Shipping took a little bit, but overall, a very good choice.

Reason I chose this business:

Best value for the quality

Reason I chose this product:

Looks very professional and I like the ability to customize

Quality

Date of experience: December 22, 2022

Thumbnail of user franks2377
Georgia
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

I ordered a Valley Forge pole and when my son came to put it up we discovered the bracket that goes on top was missing the wheel that you would feed to rope through. Now I have to try and get a replacement part from you.

Date of experience: January 29, 2024

Thumbnail of user kateng1
South Dakota
2 reviews
0 helpful votes
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June 4th, 2023
Verified purchase

This package took way to long to arrive. It was several days before the order was shipped and I actually received a tracking number and delivery was delayed. Did call to find out where package was and person was not helpful. Emails received from your company were also very confusing...looked like spam. Will not be recommending this company going forward.

Date of experience: May 5, 2023

Thumbnail of user mildredy7
Tennessee
2 reviews
0 helpful votes
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June 15th, 2023
Verified purchase

Got me just what I wanted in a very timely manner. Found item, placed order, all in under 10 minutes! I just wish I had read a little closer to realize it did not come with a flagpole. But I still love the flag!

Quality

Date of experience: May 16, 2023

Thumbnail of user charlottej357
Texas
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

This customer survey is way too long. I received what I ordered in a timely manner. I was charged according to your quoted price although I feel it was too high. I hope I can get all the wrinkles out. Are these banners washable.

Reason I chose this business:

I wanted the banners to hang on my upstairs porch and I couldn' find them elsewhere.

Reason I chose this product:

I have had similar products that I purchased locally- weather destroyed them

Quality

Date of experience: May 16, 2023

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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